clvan

About me:

Please find below the details about me, the list, and descriptions of my professional background with my experience, exposure, skills; and educational qualifications:

Work Experience:
* Skills applied at work: Researching, investigating, technical writing, and documentation, content developing and writing on technical subjects, concepts, logic, and theories; compiling materials, write-ups; writing reviews, solutions, step-by-step processes, policies, procedures, methods, techniques, instructions, implementation details; suggestions recommendations, providing, ideas; providing answers, definitions, brief and detailed descriptions, summaries, conclusions, decisions, explanations, similarities, differences, advantages, disadvantages, scenarios, situations, examples, analogies, different perspectives, comparisons, contrasts, contraries; completing case projects, assignments, assessments; solving and resolving technical issues and queries; providing and offering CSE, technical, and educational solutions, and services.

Technologies and technical skills:
Provided and submitted solutions to questions in Computer Science- Information Technology (IT), Security, Management Information System (MIS), Cloud Computing, Amazon Web Services (AWS), Programming, HTML, Software Engineering, Computer Fundamentals, Computing, Management Information System (MIS), Computer Information System (CIS), Information and Communication Technology (ICT) infrastructure, MIPS architecture, Enterprise System, Networking, Data Structure, Cryptography, Operating Systems, Databases, MySQL, Windows Client OS, Linux, Artificial Intelligence (AI), Machine Learning (ML), Deep Learning, Computer or Digital Forensics, Mobile Computing, Internet of Things (IoT), Information Technology Infrastructure Library (ITIL), etc.

Applications and services used, evaluated, and provided solutions on in the job- AWS account, Cloud- SaaS applications, Microsoft Office, LibreOffice, Linux- Ubuntu, CLI- Terminal, Windows client OS, VideoLan- VLC Media Player, few networking tools, few mobile applications, and other web applications.

Roles, Tasks, and Responsibilities:
* As a Computer Science Expert answerer, provide effective online assistance, answers, and solutions for students' textbook or homework assignments, questions and problems, case projects, hard assignments, practice questions, laboratory write-ups, queries, and more on hand to help them study and learn the same.

* Compiling materials from thousands of books, providing students access to archives, providing step-by-step textbook solutions, and presenting it all in an easy-to-understand electronic and multimedia format.
* Providing 24×7 and 365 days a year support to students, working in all shifts mostly in North American (US) time zone.
* As an expert, reinforcing what students learn in the classrooms with thoughtful explanation and step-by-step directions.
* Specialist in my subject area, answering the questions posed and posted on the Q and A board by the students who need help on assignments.
* Working on a team as an Expert Answerer providing solutions with clear explanations and step-by-step processes.
* Providing high-quality expert answers, ensuring students receive the best answers possible.
* As an expert, working on practical application-based international standards questions and concepts; adhering to the US system.
* Being an IT specialist.
* Putting knowledge to work.
* Enhancing own subject knowledge and sharpening academic acumen.
* Expertise in providing Q and A responses.
* Review the topic, concept, detail, or content of the subject.
* Provide or write a review about the topic, concept, detail, or content of the subject answering the questions in my own words.
* Requires extensive knowledge or experience on the subject.
* Working per flexible work schedule.
* Receive reviews, feedback, and ratings from the Quality team and the students respectively on the improperly answered questions, review and improve work based on my performance report.
* The role involves helping students in their study, lab, and project work; tasks, assessments, assignments, tests, and exams.
* Gathering material from websites, books, papers, white papers, articles, knowledge base articles, manuals, catalogs, or other sources, documenting my sources, ensuring not indulging in plagiarism which my work is considered as research.

Work Experience:
Also, I worked earlier in companies as:
* Cloud Technical Specialist.
* Senior IT Support Engineer.
* Technical Support Engineer.
* L2 Level Senior Technical Support Executive (E2).
* Band 3, L1 Level Technical Support Associate.
* Band 3 Customer Care Executive.
* Technical Support Representative.

I worked as a Cloud Technical Specialist with skills, experience, exposure of 7.4 years and job training, tutorial, assessment & course completion certificates in Computer Science, Information System, Engineering, English, Writing, Essay, specifically in Cloud Computing, Virtualization, SaaS, IaaS, PaaS, web applications, web servers, mobile applications, Amazon Web Services (AWS), Microsoft Azure, Infrastructure, Information Technology, Office 365, Exchange Online, SharePoint Online, Office Online, Office desktop applications- Word, Excel, PowerPoint, Outlook, Outlook Web App, Visio; Google Apps for Work Accounts or G Suite, Web Hosting, working in Projects & Processes, writing technical articles, documents, Instructions, Process WorkFlow, SOPs, Knowledge Base, technical support, customer service, L1, L2 levels, little bit of L3, Escalation, Service Desk, IT HelpDesk, Sales, Selling, Post-Sales, Pre-Sales, Pitching, Up-Selling, Cold Calling, Retention, Collections, IT, ITES, BPO, Call Center, analyzing, investigating, diagnosing, troubleshooting, resolving, installation, set up, configuration, customization, maintenance; management, administration, monitoring, documentation; Inbound and Outbound calls, Voice, Non-Voice, Calls, Chat, E-mail, Web portal, Tickets based nature; customer or client facing, retention, Remote Access Support, liaising, and internal teams engagement role, following up, Ticketing and Ticketing tools, adhering to the SLAs, following Escalation Matrix; UNIX and Linux server, MySQL Database server, Operating System, networking, Windows client, Macintosh, iOS devices, laptop, desktop, hardware, software, product, solutions, services, features, application and peripheral support; E-mail, backup, web and cloud administration.

Educational qualification:
I have completed Class 12 or 2nd PUC (Pre-University Course) in Computer Science in 2002 at St. Philomena’s College from the University of Mysore in Mysore, Karnataka in India securing 68.3 percent.