Please the questions is attached.

Q1. Measuring Performance in DHL, Economist and Tommy Hilfiger

 Suggest measurements of performance covering ALL business aspects (HR sales operations finance Quality control etc) for:

1.DHL: a multinational express shipment carrier

2.Economist: a newspaper & business info supplier

3. Tommy Hilfiger

Q2. Measuring Performance in not for profit organisations

Use the slide named  ‘Anything Missing’ to calculate the costs of the six major cost centres: HR, technology, building, etc. All will include both people and building/security costs. This is an initial attempt as it is based on limited information.

Separately, use the information below (types of crimes – cases handled’ to provide a first stage calculation on the costs of activities. This will help in prioritizing them at a later stage once the organization has refined the costing of activities further.

Q3. Implementing Incentive Programmes

Devise suitable incentives programme(s) for a medium sized factory manufacturing super precision bearings.  Look up e.g. https://www.bearing-king.co.uk/article/manufacturers for background

• RHP Super precision Bearings has two major operations – machine shop (700 workers) and assembly (300)

• Pricing is determined separately by sales and marketing department

• Quality of bearings of extreme importance as these are super precision bearings i.e.  used in capital equipment