Workflow analysis aims to determine workflow patterns that maximize the effective use of resources and minimize activities that do not add value. There are a variety of tools that can be used to analy
Sample Workflow of Answering a Telephone in an Office
Answer phone with salutation and company identification.
Identify caller and caller inquiry.
Politely decline offered services.
Yes
No
Yes
Inform caller and requested recipient of impending transfer.
Transfer caller to requested recipient.
No
Politely ask the caller to try again at a better time.
Yes
Record the caller’s message, name, and contact information. Forward to intended recipient.
No
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