Project Name: Electronic service quality in Medical services of Don Char Medical Care Project Charter Project Name: Electronic service quality in...

Document history

STATEMENT OF WORK (SOW)

The statement of work of this project entails the major deliveries of the project which includes;

Development of the electronic service that would enhance homecare medical services.

Development of electronic communication mode that would facilitate homecare operations for the aged and the disabled.

Adaptation of the electronic communication that would facilitate easier access to quality medication for carcinogenic

Development of electronic service that would generate competitive advantage for the medical facilities.

Finally, electronic medical service that would enhance treatment of the aged with minimal costs to cater for their hospital bills.

Page

1 Background/Project purpose or justification

2 Goals

2.1 Goals

2.2 Scheduling goals/milestones

3 Project product description

4 Delivery units

4.1 Delivery units/services

5 Project success criteria

6 High-level risks

7 Key stakeholders

8 Assumptions, restrictions and external dependencies

9 Responsibility of the customer

9.1 Tasks

9.2 Resources and staffing

10 Project category

11 Project budget (overview)

12 Project startup

13 Project end

13.1 Signatures for release

Annex

A. Glossary and abbreviations

B. References, accompanying documents

1. Background/Project Purpose or Justification

It is clear that the main purpose of the initiating the project is facilitates and enhances operations related to Don Char medical services through effective application of the electronic medical service.

This is clearly indicated by the fact that despite the vast growth of the electronic medical operations such as in record keeping it is clear that some of the areas of operations are clearly neglected and needs to be considered to ensure facilitation of the medical care to all.

This is where the electronic medical services has focused on detecting various healthcare problems, defining priorities of healthcare operations, identifying innovation in the healthcare operations and allocation of resources to facilities healthcare operations.

This is where critical issues such as treatment of cancer especially to the minorities such as the aged and the disabled have not been effectively addressed by the electronic medical services.

The project also wants to focus and address the issue of ease of treatment through effective application of the healthcare medical operations at the homecare operations. This is critical basically for the marginalized groups and the aged who fully need to use the platform with ease and convenience to achieve their medical welfare.

Finally, the other purpose of the research is basically to mitigate the high cost of medical operations at the convenience of the society welfare though there is need by the Don Char medical services to acquire its competitive advantage as compared with other medical facilities to ensure global offer of the service.

1. Goals

1. 1. Goals

1. 1. Scheduling Goals/Milestones

Project Product Description

This section describes the project end product to be supplied.

3. PRODUCT SCOPE DESCRIPTION

The service that is critically developed in this research is basically the electronic service which is critical in achieving the goals and strategies of Don Char medical facilities.

This is where the facility through the created service will increase the returns of the medical facility in the context of ensuring that our goals and strategies are achieved.

It is also clear that through the created service the medical care will achieve and be in line with its millennium goals of ensuring that medical care is offered to all groups with ease and effectiveness in the 21st century.

It is also clear that the service will develop and leads to the achievement of the company goal based on treatment of cancer basically for the aged and the minorities with safer and credible methodologies to enhance their health and prolonging their lives as compared with the current methods.Electronic service quality in medical care is a crucial item in the successful delivery of services in the health sector. With the rise of the electronic era in medical services, there has been a rise in the inefficiency due to poor quality in terms of the software and the hardware that is involved thereby becoming a limiting factor in the provision of quality medical care services in Don Char Medical care.

The main focus of Don Char Medical care being the cancer patients from the disadvantaged group the application of quality electronic services is a big challenge. There are several limitations to implement this which entail the high cost which is incurred through putting up the infrastructure to support the operations of the Electronic services in the medical care, the whole restructuring process of the operations in order to ensure that the new systems fit the necessary requirement for efficiency is also a big hindrance to the process (Bonjer et al, 2015).

1. Delivery Units

1. 1. Delivery Units/Services

The major needs to be improved through the implementation of quality medical services include, establishing a good record system that would help Don Char medical care to monitor and keep track of their patients, ensure that there is an efficient system that links up the home care providers and the medical facility to ensure that there are an effective response and feedback mechanism due to the nature of the Cancer disease.

Project Success Criteria

The electronic services should also enhance the quality of tests that the patients go through to ensure that correct prescription is done through ensuring that the equipment used are regularly maintained to guarantee accuracy as this may be dangerous for the patients who are mainly the aged and the minority who cannot afford to seek help to another medical care facility due to the high cost of cancer treatment (Donabedian, 2016).

The success of the electronic service in medical care is measured in different factors, The increase in the number of people that exists in the medical facility records, the fact that there are minimal complaints from both the homecare providers, the patients and the staff at the Don Char medical care facility as it is a show of proper coordination thus a measured of quality. The ease of the access of the information for both the patient's ad the home care providers is also a success factor of the quality of the electronic services in the medical care.

1. High-Level Risks

1. Key Stakeholders

1. Assumptions, Restrictions and External Dependencies

Home care providers are a key element in the provision of quality electronic services in the medical care, they are tasked with the primary duty of linking up the patients who normally consists of the aged and the minority in the society through a software that controls the information accessible from the Don Char Medical Care, therefore, they are crucial in ensuring that the patients get the best out of the systems thus a success factor.

The provision of quality electronic services has had a lot of impact on the home care providers through making it easy to coordinate with the staff to the Don Char Medical Care Facility in ensuring that the primary goal of the medical program of the cancer patients is achieved. This also helps greatly in reducing the time wasted on trying to check out the patient's records through the use of the electronic record keeping (Wain et al, 2017).

The home providers are able to enjoy efficient operations in their duty in the provision of the best services to their patients, this mainly through the improved level of accuracy in both the diagnosis and treatment as they are the basis of cancer treatment which if there is no high level of accuracy would result in misdiagnosis which adversely affects the cancer patient's recovery program.

1. Responsibility of the Customer
   1. Tasks

1. 1. Resources and Staffing

1. Project Category

According to the relevant requirements and experiences in the company, the project is classified based on the following predefined features.

1. Project Budget (Overview)

The financial framework within which the project has to operate is described here. Depending on the size of the framework, it may make sense to provide further details for individual parts.

1. Project Startup

The project is deemed started with the following signatures:

1. Project End

Planned Project End:

1. 1. Signatures for Release

The project manager is released with the signatures provided here following the project closing phase:

Annex

1. Glossary and Abbreviations

1. References, Accompanying Documents