RequirementsFor our first formal assignment, you will be writing a report about a real business local to the Buffalo area (some examples are The Lexington Co-op, Anna Grace, Lloyd Tacos, and Buffalo

Sophia’s Restaurant, Buffalo, NY

Dear esteemed customers, at Sophia’s Restaurant we would like to thank you for your continued support and loyalty throughout the years. Our goal has and will always be to deliver impeccable service that satisfies the dining needs for all our customers. In keeping up with this goal, we have introduced a variety of new menus and made some innovative changes to our customer care services. On our new menu include:

Baked bread

RequirementsFor our first formal assignment, you will be writing a report about a real business local to the Buffalo area (some examples are The Lexington Co-op, Anna Grace, Lloyd Tacos, and Buffalo 1

Swedish pancakes

Fruit Omelette

Beef Burger with deep fried bacon

Variety of salads

Breaded pork tenderloin

Variety of chicken dishes

Fried Steak

We have a children’s menu and a senior menu to meet the needs of all of customers. We have also extended our menu to include specific diet-friendly, gluten free, vegan, and organic meals (tripadvisor.com, 2018).

Our array of organic meals

We provide our employees with training. This training equips them with the relevant skills and competencies that they require to deliver impeccable customer service. The major topics that we emphasize for training employees include etiquette, effective communication, appearance, knowledge of menu, and diversity awareness (Davis, Lockwood, Pantelidis, & Alcott, 2013). Our Staff members are friendly, warm, responsive, and attentive to the needs of all customers. We also strive to hire great chefs with vast experience in preparing the best foods for our customers.

Our esteemed chefs

We additionally provide free internet access via our strong Wi-Fi network and have ample parking space at the restaurant. In addition, we have invested in up-to-date technologies including a state-of-the-art POS system that eases the work for our staff members and increases convenience to our customers. At Sophia’s, we aspire to live up to our motto, “Finger Licking, Delicious Meals for All”.

Our Finger Licking, Delicious meals

We look forward to serving you again. Thank you very much.