IT-340In this assignment you will take on a project with Newton Ad Agency. You have now been hired for the position of junior network administrator and charged with various tasks. These include troubl

IT 340 Module Four Troubleshooting Assignment Guidelines and Rubric Overview: “We’ve run into a bit of trouble with the Network.” As a junior network a dministrator, you have been asked by your managers to perform a series of tasks to su pport the functionality of the n etwork at Newton Ad Agency. Now you have been given responsib ility of managing and troubleshooting some networking issues between Austin and Minneapolis. Recently, there have been reports of intermittent network connectivity betw een M inneapolis and Austin that have resulted in several router restarts with no resolutions to the problem. Jim and Jenna have task you with identifyin g the root cause of the issue. In this ass ignment, you will write a paper that explains in a clear, convinc ing manner the steps you would take to identify the causes of this problem and what you would do to correct it. Scenario: Network professionals often find that issues with a network reflect particular conditions specific to a business case. Theref ore, a g reat way to approach this troubleshooting assignment is to reflect on what you have learned about Newton Ad Agency and its networking con ditions. Again, here is the Newton Scenario that informs your work throughout the course: The Newton Ad Agency is an advertising firm with offices in Austin, Texas; Minneapolis, Minnesota; and New York City, New York . The offices in Au stin include a headquarters and a satell ite office located two miles away in a rural area. The Austin headquar ters is home to the executiv e team and 750 employees. The headquarters also stores the corpo rate data and is the corporate internet backbone. It hosts the IT department t hat centrally manages all LAN services, including the wireless LAN. The IT department also manages the wide area network (WAN) that connects all of the offices via site -to-site virtual private network (VPN) tunnels. The Minneapolis and New York offices host about 200 employees each. Approximately 50 % of these employees are mobile (i.e. , travelling more than 80% of the time ). The New York office focuses on producing and disseminating large advertising media content to clients. For this reason, the New York office hosts the corporate media and web servers. The rural satellite office in Austin focuses on billboard ad designs and is connected to the corporate WAN with a wireless point -to-point bridge to the Austin headquarters data center. The rural office is home to 100 employees. To hire and retain the best talents, Newton Ad Agency allows em ployees to work from home. This removes the constraint that employees have to live within commuting distance from the firm’s offices. Remote and mobile employees are provided access to the corporate netw ork via a VPN client. The VPN client requires employ ees to have access to reliable i nternet services to allow for effec tive collaboration across teams, and for access to media content. The company provides all employees with a laptop with full disk encryption, data loss prevention (DL P), and antivirus softwa re. The IT department manages all corporate laptops and has the ability to log into all systems for support. This means that all laptops are centrally managed by the one IT department. As you review this scenario, check to see how the reported trouble wit h the network may arise from what you know about Newton and use these observations to inform your answer. As you compose your work on this assignment, be sure to clearly identify and list troubleshooting steps and proposed solution s. You also need to expl ain your to reasoning in a clear manner that others can easily recognize. This needs to be your best writi ng —clear, concise, w ell -reasoned, and well -supported . While academic sources are not required for t his assignment, be sure to cite them correctly APA style if you use them. Study the rubric below as it show s the critical elements that your instructor will expect to see in your work. Rubric Guidelines for Submission: Your troubleshooting assignment must be submitted as a 1- to 2 -page Microsoft Word document with double spacing, 12 -point Times New Roman font, and one -inch margins . If you use citations, cite them in APA style. Critical Elements Attempted W ith Minimal or No Functional Issue (100%) Attempted W ith Significant Functional Issues (75%) Was Not Evident in Submission (0%) Value Identification of Troubleshooting Steps Accurately identifies troubleshooting steps that respond appropriately to the business case Lists troubleshooting steps but these steps may be incomplete o r may not fit the business case Does not identify troubleshooting steps 25 Explanation of Troubleshooting Steps Explains and supports troubleshooting steps with clear, coherent reasoning Explains troubleshooting steps, but the explanation may be incomplete or may lack persuasive reasoning Does not explain or support troubleshooting steps 20 Identification of Proposed Solution Accurately identifies proposed solutions that respond to potential root causes Lists proposed solutions, but these may be incomplete or may not respond to the root causes or the business case Does not identify proposed solutions 25 Explanation of Proposed Solution Explains and supports proposed solutions with clear, coherent reasoning Explains proposed solution s, but the explanation may be incomplete or may lack persuasive reasoning Does not explain or support proposed solutions 20 Articulation of Response Submission has no major errors related to grammar, citations, spelling, syntax, or organization Submission has major errors related to grammar, citations, spelling, syntax, or organization that negatively impact readability and articulation of main ideas Submission has critical errors related to grammar, c itations, spelling, syntax, or organization that preven t understanding of ideas 10 Total 100% Did you know you can access basic information on APA style, and other style systems, at the Online Writing Lab at Purdue University ?