DISCUSSION BOARDCustomer satisfaction has a big impact on changes that we make in healthcare and providing exceptional customer service. Explore the different ways that organizations measure customer

Diversity Paper Grading Criteria

5: Work fully meets or exceeds the requirement; work is of the highest quality

2.5: Work meets the requirement; some room for improvement

0: Work is missing or incomplete

Criteria

Ratings

Identify a culture different than your own to investigate further:

Explore diverse cultural health perspectives and beliefs in regards to medical care.

Explain in detail the impact these beliefs may have on healthcare.

5 2.5 0

Examine the impact of our healthcare environment on the patients and families.

5 2.5 0

Describe how you may overcome the difference in cultural beliefs and still provide affective, appropriate health care to your patient.

Research resources that may be available to assist with customer service and improved healthcare with this population.

1. 2.5 0

Summary evidences correct grammar, punctuation, and spelling. The paper includes concise wording and is presented in logical order with complete sentences.

Writer addressed all above topics thoroughly. Writer’s opinion is clear and obvious. Writer conveys insight, knowledge, and/or experience. Writer has taken ideas and made them his/her own with a clear differentiation between the writer’s voice and other sources.

5 2.5 0

Summary includes at least 2 reputable resources and must include a works cited page.

Paper is 2-3 pages in length.

5 2.5 0