Leadership competencies are essential to the success of health care leaders. Many of these competencies are developed through on-the-job training, administrative fellowship programs, professional conf

ACHE HEALTHCARE EXECUTIVE 2018 COMPETENCIES ASSESSMENT TOOL 1 T he American College of Healthcare Executives Healthcare Executive Competencies Assessment Tool is offered as an instrument for healthcare executives to use in assessing their expertise in critical areas of healthcare management. We trust you will find this latest edition of the assessment tool useful.

The competencies are derived from job analysis surveys of healthcare executives across the healthcare continuum so that they are aligned with the challenges and work experienced by leaders today.* They represent knowledge needed to successfully perform as a healthcare manager regardless of the setting. ACHE updates the assessment annually. For your convenience, a complete list of ACHE resources, including readings, programs, assessments and self-study courses, are included in the back of the directory and referenced in each section.

The self-assessment is designed to help you identify areas of strength and areas you may wish to include in your personal development plan. You may choose to have your immediate supervisor use the tool to assess you and then compare results from your self-assessment with perceptions from your supervisor. Used in such a manner, the competency self- assessment can be a powerful tool in facilitating feedback about gaps in skills necessary for optimizing performance.

Another way to use this assessment is to share the results with your mentor and work toward addressing identified professional growth areas.

Healthcare organizations also may choose to use this assessment tool to better define the requirements of specific roles within the organization. Once defined, the organization then can respond with a targeted training and development plan for those roles. Certain tasks also may require teams with a blend of strengths, and the self-assessment tool can be used to arrive at an ideal skill mix among such teams. The competency tool provides a common framework and lexicon for a variety of healthcare managers in a range of roles and settings; they serve to define the field. They can be used for individual as well as team self-assessment and improvement.

New this year is a sub-domain (under Business Skills and Knowledge) of Patient Safety, emphasizing competencies required and knowledge needed to address the core leadership challenges of achieving zero harm for both patients and the workforce. While specific components of a patient safety and quality strategy will vary by organization, ACHE believes healthcare executives should lead a comprehensive approach to ensuring patient safety and quality. As supporting documents for this sub-domain, use Leading a Culture of Safety: A Blueprint for Success and Free from Harm: Accelerating Patient Safety Improvement Fifteen Years after To Err Is Human for understanding and advancing patient safety in your organization. These tools can be downloaded at ache.org/ Blueprint and npsf.org/freefromharm .

Within the Healthcare Executives Competency Assessment Tool, the competencies are categorized into five critical domains: Communication and Relationship Management, Leadership, Professionalism, Knowledge of the Healthcare Environment, and Business Skills and Knowledge. The definitions for the domains are as follows:

1. Communication and Relationship Management The ability to communicate clearly and concisely with internal and external customers, establish and maintain relationships, and facilitate constructive interactions with individuals and groups.

Communication and Relationship Management includes: A. Relationship Management B. Communication Skills C. Facilitation and Negotiation Professionalism Leadership Knowledge of the Healthcare Environment Business Skills and Knowledge Communication and Relationship Management * The directory was derived from job analysis surveys conducted by Healthcare Leadership Alliance associations. In addition to the American College of Healthcare Executives, other members of the Healthcare Leadership Alliance are: American Association of Physician Leadership, American Organization of Nurse Executives, Healthcare Financial Management Association, Healthcare Information and Management Systems Society, and the Medical Group Management Association. *derived from HLA Model ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives 2 2. Leadership The ability to inspire individual and organizational excellence, create a shared vision and successfully manage change to attain the organization’s strategic ends and successful performance. According to the HLA model, leadership intersects with each of the other four domains.

Leadership includes: A. Leadership Skills and Behavior B. Organizational Climate and Culture C. Communicating Vision D. Managing Change 3. Professionalism The ability to align personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement.

Professionalism includes: A. Personal and Professional Accountability B. Professional Development and Lifelong Learning C. Contributions to the Community and Profession 4. Knowledge of the Healthcare Environment The understanding of the healthcare system and the environment in which healthcare managers and providers function.

Knowledge of the Healthcare Environment includes:

A. Healthcare Systems and Organizations B. Healthcare Personnel C. The Patient’s Perspective D. The Community and the Environment 5. Business Skills and Knowledge The ability to apply business principles, including systems thinking, to the healthcare environment.

Business Skills and Knowledge includes: A. General Management B. Financial Management C. Human Resource Management D. Organizational Dynamics and Governance E. Strategic Planning and Marketing F. Information Management G. Risk Management H. Qua lit y Improvement I. Patient Safety Healthcare executives should demonstrate competence in aspects of all five domain areas. As you work your way through the self-assessment tool, we hope you will find it valuable and that it helps you along the path of lifelong professional education as you face the ongoing challenges of leadership. We have made it available as a PDF file at ache.org/CareerResources and hope you will share it with other healthcare executives.

ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives 3 1. Communication and Relationship Management A. Relationship Management Organizational structure and relationships 1 2 3 4 5 Build collaborative relationships 1 2 3 4 5 Demonstrate effective interpersonal relations 1 2 3 4 5 Develop and maintain medical staff relationships 1 2 3 4 5 Develop and maintain supplier relationships 1 2 3 4 5 Identif y stakeholder needs/expectations 1 2 3 4 5 Provide internal customer service 1 2 3 4 5 Practice and value shared decision making 1 2 3 4 5 Other professional norms and standards of behaviors as defined by professions such as AHA, physician’s oaths and other professional pledges 1 2 3 4 5 Creating an ethical culture in an organization 1 2 3 4 5 Readings: 7, 10, 14, 15, 27, 50, 58, 65, 77, 82, 86, 95, 97, 98, 107, 112 Programs: 8, 11, 12, 14, 15, 18, 21, 35, 36, 38, 42, 46, 48, 58 Leadership Assessments: 1, 2, 6, 7 Self-Study Courses : 2, 3, 19 B. Communication Skills Public relations 1 2 3 4 5 Principles of communication and their specific applications 1 2 3 4 5 Sensitivity to what is correct behavior when communicating with diverse cultures, internal and external 1 2 3 4 5 Communicate organizational mission, vision, objectives and priorities 1 2 3 4 5 Identify and use human and technical resources to develop and deliver communications 1 2 3 4 5 Prepare and deliver business communications, including meeting agendas, presentations, business reports and project communications plans 1 2 3 4 5 Present results of data analysis to decision makers 1 2 3 4 5 Provide and receive constructive feedback 1 2 3 4 5 Use factual data to produce and deliver credible and understandable reports 1 2 3 4 5 ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert 4 Readings: 7, 21, 116 Programs: 12, 15, 35, 37, 45, 46, 56 Leadership Assessments: 7 C. Facilitation and Negotiation Mediation, negotiation and dispute resolution techniques 1 2 3 4 5 Team building techniques 1 2 3 4 5 Labor relations strategies 1 2 3 4 5 Build effective physician and administrator leadership teams 1 2 3 4 5 Create, participate in and lead teams 1 2 3 4 5 Facilitate conflict and alternative dispute resolution 1 2 3 4 5 Facilitate group dynamics, process, meetings and discussions 1 2 3 4 5 Readings: 7, 10, 19, 24, 29, 61, 65, 66, 77, 79, 93, 95, 96, 106, 107, 112 Programs: 3, 15, 18, 35, 37, 42, 46, 58, 60 Leadership Assessments: 5, 7 Self-Study Courses: 2, 19, 20, 25 COMMUNICATION AND RELATIONSHIP MANAGEMENT DEVELOPMENT PLAN ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert 5 2. LEADERSHIP A. Leadership Skills and Behavior Leadership styles/techniques 1 2 3 4 5 Leadership theory and situational applications 1 2 3 4 5 Potential impacts and consequences of decision making in situations both internal and external 1 2 3 4 5 Adhere to legal and regulatory standards 1 2 3 4 5 Champion solutions and encourage decision making 1 2 3 4 5 Develop external relationships 1 2 3 4 5 Collaborative techniques for engaging and working with physicians 1 2 3 4 5 Incorporate and apply management techniques and theories into leadership activities 1 2 3 4 5 Foster an environment of mutual trust 1 2 3 4 5 Support and mentor high-potential talent within the organization 1 2 3 4 5 Advocate and participate in healthcare policy initiatives 1 2 3 4 5 Readings: 3, 13, 17, 19, 24, 29, 30, 38, 41, 46, 50, 66, 68, 73, 74, 75, 78, 82, 95, 105, 106 Programs: 3, 13, 15, 18, 21, 30, 34, 37, 41, 42, 45, 46, 57, 58 Leadership Assessments: 1, 2, 4, 7 Self-Study Courses: 1, 3, 5, 7, 13, 20 B. Organizational Climate and Culture Create an organizational climate that encourages teamwork 1 2 3 4 5 Create an organizational culture that values and supports diversity 1 2 3 4 5 Knowledge of own and others’ cultural norms 1 2 3 4 5 Assess the organization, including corporate values and culture, business processes and impact of systems on operations 1 2 3 4 5 Readings: 36, 74, 79, 85, 90, 98, 106 Programs: 2, 8, 16, 23, 31, 35, 46, 58 Leadership Assessments: 7 Other: 3 C. Communicating Vision Establish a compelling organizational vision and goals 1 2 3 4 5 Create an organizational climate that facilitates individual motivation 1 2 3 4 5 ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert 6 Encourage a high level of commitment to the purpose and values of the organization 1 2 3 4 5 Hold self and others accountable for organizational goa l attainment 1 2 3 4 5 Gain physician buy-in to accept risk and support new business ventures 1 2 3 4 5 Readings: 10, 15, 19, 24, 29, 65, 66, 74, 77, 78, 79, 82, 106, 112, 123 Programs: 2, 8, 12, 13, 15, 18, 35, 36, 46 Leadership Assessments: 7 Self-Study Courses: 1, 13, 20 D. Managing Change Promote and manage change 1 2 3 4 5 Explore opportunities for the growth and development of the organization on a continuous basis 1 2 3 4 5 Promote continuous organizational learning/improvement 1 2 3 4 5 Anticipate and plan strategies for overcoming obstacles 1 2 3 4 5 Anticipate the need for resources to carry out initiatives 1 2 3 4 5 Develop effective medical staff relationships in support of the organization’s mission, vision and strategic plan 1 2 3 4 5 Readings: 1, 2, 3, 7, 10, 14, 15, 19, 24, 28, 29, 43, 52, 58, 65, 74, 77, 78, 79, 82, 83, 85, 95, 96, 98, 102, 107, 112 Programs: 2, 11, 13, 18, 25, 27, 30, 34, 35, 36, 37, 38, 45, 46, 57, 58, 61 Leadership Assessments: 4, 6 Self-Study Courses: 2, 13, 19 LEADERSHIP DEVELOPMENT PLAN ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert 7 3. PROFESSIONALISM A. Personal and Professional Accountability Patient rights and responsibilities 1 2 3 4 5 Ethics committee’s roles, structure and functions 1 2 3 4 5 Consequences of unethical actions 1 2 3 4 5 Organizational business and personal ethics 1 2 3 4 5 Cultural and spiritual diversity for patients and staff as they relate to healthcare needs 1 2 3 4 5 Conflict of interest situations as defined by organizational bylaws, policies and procedures 1 2 3 4 5 Professional roles, responsibility and accountability 1 2 3 4 5 Professional standards and codes of ethical behavior 1 2 3 4 5 Balance professional and personal pursuits 1 2 3 4 5 Uphold and act upon ethical and professional standards 1 2 3 4 5 Adhere to ethical business principles 1 2 3 4 5 Other professional norms and standards of behaviors as defined by professions such as AHA, physician’s oaths and other professional pledges 1 2 3 4 5 Creating an ethical culture in an organization 1 2 3 4 5 Readings: 27, 29, 58, 77, 88, 89, 120 Programs: 21, 34, 46, 48 Other: 1, 2, 4, 5, 6, 8 B. Professional Development and Lifelong Learning Professional norms and behaviors 1 2 3 4 5 Professional societies and memberships 1 2 3 4 5 Contribute to professional knowledge and evidence 1 2 3 4 5 Time and stress management techniques 1 2 3 4 5 Conduct self-assessments 1 2 3 4 5 Network with colleagues 1 2 3 4 5 Participate in continuing education and career planning 1 2 3 4 5 Acquire and stay current with the professional body of knowledge 1 2 3 4 5 Readings: 23, 29, 81, 90, 118, 121 Programs: 8, 30, 33, 58 Leadership Assessments: 2, 3, 8 Self-Study Course: 5 ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert 8 C. Contributions to the Community and Profession Ethical implications of human subject research 1 2 3 4 5 Serve as the ethical guide for the organization 1 2 3 4 5 Practice due diligence to carry out fiduciary responsibilities 1 2 3 4 5 Mentor, advise and coach 1 2 3 4 5 Advocate for patients, families and communities 1 2 3 4 5 Advocate with physicians for the importance of hiring professionally trained and certified administrators and supporting their professional development 1 2 3 4 5 Participate in community service 1 2 3 4 5 Readings: 2, 38, 41, 66, 67, 89 Programs: 15 , 2 6 Self-Study Courses: 1, 7, 20 Other: 7, 8 PROFESSIONALISM DEVELOPMENT PLAN ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert 9 4. KNOWLEDGE OF THE HEALTHCARE ENVIRONMENT A. Healthcare Systems and Organizations Healthcare and medical terminolog y 1 2 3 4 5 Managed care models, structures and environment 1 2 3 4 5 The interdependency, integration and competition among healthcare sectors 1 2 3 4 5 Levels of healthcare along the continuum of care 1 2 3 4 5 Levels of service from a business perspective 1 2 3 4 5 Evidence-based management practice 1 2 3 4 5 Healthcare economics 1 2 3 4 5 Requirements for nonprofit healthcare organizations 1 2 3 4 5 The interrelationships among access, quality, cost, resource allocation, accountability and community 1 2 3 4 5 Readings: 1, 10, 16, 21, 28, 53, 54, 55, 94, 102, 108 Programs: 2, 8, 10, 29, 36, 55, 61 B. Healthcare Personnel Ancillary services 1 2 3 4 5 Physician roles 1 2 3 4 5 The healthcare sectors 1 2 3 4 5 Staff perspective in organizational settings 1 2 3 4 5 Nurse and allied health professionals’ scope of practice 1 2 3 4 5 Support services 1 2 3 4 5 Role of nonclinical professionals in the healthcare system 1 2 3 4 5 Educational funding for healthcare personnel 1 2 3 4 5 Workforce issues 1 2 3 4 5 Readings: 11, 19, 32, 50, 56, 62, 66, 90, 106, 123 Programs: 11, 15, 29, 42, 48 Self-Study Courses: 3, 20 ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert 10 C. The Patient’s Perspective The patient’s perspective (e.g., cultural differences, expectations) 1 2 3 4 5 Readings: 2, 12, 101 Program: 28 Self-Study Course: 12 D. The Community and the Environment Socioeconomic environment in which the organization functions 1 2 3 4 5 Healthcare trends 1 2 3 4 5 Implications of community standards of care 1 2 3 4 5 Healthcare technological research and advancements 1 2 3 4 5 Organization and delivery of healthcare 1 2 3 4 5 Community standards of care 1 2 3 4 5 Corporate compliance laws and regulations 1 2 3 4 5 Regulatory and administrative environment in which the organization functions 1 2 3 4 5 Governmental, regulatory, professional and accreditation agencies 1 2 3 4 5 Legislative issues and advocacy 1 2 3 4 5 Readings: 1, 13, 27, 39, 60, 73, 75, 102, 124 Programs: 26, 27, 36, 45, 61 Self-Study Course: 12 Other: 8 KNOWLEDGE OF THE HEALTHCARE ENVIRONMENT DEVELOPMENT PLAN ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert 11 5. BUSINESS SKILLS AND KNOWLEDGE A. General Management Ability to analyze and evaluate information to support a decision or recommendation 1 2 3 4 5 Ability to distinguish relevant from irrelevant information 1 2 3 4 5 Ability to integrate information from various sources to make decisions or recommendations 1 2 3 4 5 Collect and analyze data from internal and external sources relevant to each situation 1 2 3 4 5 Basic business contracts 1 2 3 4 5 Techniques for business plan development, implementation and assessment 1 2 3 4 5 Justify a new business model or business plan 1 2 3 4 5 Principles of public affairs and community relations 1 2 3 4 5 The functions of organizational policies and procedures 1 2 3 4 5 Analyze the current way of doing business and clinical processes 1 2 3 4 5 Anticipate cause-and-effect relationships 1 2 3 4 5 Conduct needs analysis, identify and prioritize requirements 1 2 3 4 5 Define problems or opportunities 1 2 3 4 5 Distinguish between important and unimportant aspects of business and clinical situations as a basis for sound decision making 1 2 3 4 5 Identify alternate processes and potential solutions 1 2 3 4 5 Promote and apply problem-solving philosophies 1 2 3 4 5 Utilize comparative analysis strategies 1 2 3 4 5 Demonstrate critical thinking and analysis 1 2 3 4 5 Prioritize or triage as necessary to ensure critical functions are repaired, maintained or enhanced 1 2 3 4 5 Broad systems connections—potential impacts and consequences of decisions in a wide variety of situations both internal and external 1 2 3 4 5 Systems theory 1 2 3 4 5 Systems thinking 1 2 3 4 5 Champion systems thinking 1 2 3 4 5 ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert 12 COMPETENCY LEVEL Novice Competent Expert Identify how a system design accommodates business processes 1 2 3 4 5 Seek information from a variety of sources 1 2 3 4 5 Evidence-based practice 1 2 3 4 5 Facilities planning 1 2 3 4 5 Inventory control systems 1 2 3 4 5 Project management 1 2 3 4 5 Purchasing procurement 1 2 3 4 5 Develop work plans 1 2 3 4 5 Perform audits of systems and operations 1 2 3 4 5 Management functions 1 2 3 4 5 Assess organizational perception of systems effectiveness and departmental effectiveness 1 2 3 4 5 Develop requests for information and requests for proposals 1 2 3 4 5 Manage vendor contracts 1 2 3 4 5 Measure quantitative dimensions of systems and departmental effectiveness 1 2 3 4 5 Organize and manage the human and physical resources of the organization to achieve input, buy-in and optimal performance 1 2 3 4 5 Readings: 10, 19, 24, 28, 33, 49, 53, 58, 62, 71, 72, 86, 93, 94, 98, 116, 117, 123 Programs: 9, 42, 44, 59 Leadership Assessments: 1, 3 Self-Study Courses: 4, 5, 9, 17, 21, 24 B. Financial Management Basic accounting principles 1 2 3 4 5 Financial management and analysis principles 1 2 3 4 5 Financial planning methodologies 1 2 3 4 5 Financial statements 1 2 3 4 5 Outcomes measures and management 1 2 3 4 5 Reimbursement principles, ramifications and techniques, including rate setting and contracts 1 2 3 4 5 Principles of operating, project and capital budgeting 1 2 3 4 5 Fundamental productivity measures 1 2 3 4 5 ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives 13 Financial controls and auditing principles 1 2 3 4 5 Revenue generation 1 2 3 4 5 Asset management, including depreciation schedule, facilities, equipment, etc. 1 2 3 4 5 Analyze financial reward versus risk 1 2 3 4 5 Apply financial planning methodologies to organizational objectives 1 2 3 4 5 Develop accounting and financial control systems 1 2 3 4 5 Develop and use performance monitoring metrics 1 2 3 4 5 Develop coding and reimbursement policies and procedures 1 2 3 4 5 Establish business relationships with financial advisors 1 2 3 4 5 Maintain compliance with tax laws and filing procedures 1 2 3 4 5 Negotiate third-party contracts 1 2 3 4 5 Provide stewardship of financial resources 1 2 3 4 5 Potential impacts and consequences of financial decision making on operations, healthcare, human resources and quality of care 1 2 3 4 5 Financing including funding sources, the process of obtaining credit and bond ratings, and issuing bonds 1 2 3 4 5 Philanthropy and foundation work, including source of funding for non-profit organizations or to target for-profit organizations’ activities 1 2 3 4 5 Supply chain systems, structures and processes 1 2 3 4 5 Readings: 6, 31, 33, 35, 36, 40, 44, 69, 85, 97, 114, 116, 122 Programs: 2, 3, 5, 6, 7, 14, 23, 24, 25, 42, 61 Self-Study Courses: 14, 21, 23, 24 C. Human Resource Management Human resources laws and regulations 1 2 3 4 5 Performance management systems 1 2 3 4 5 Recruitment and retention techniques 1 2 3 4 5 Staffing methodologies and productivity management 1 2 3 4 5 Employee satisfaction measurement and improvement techniques 1 2 3 4 5 Employee motivational techniques 1 2 3 4 5 Compensation and benefits practices 1 2 3 4 5 ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert 14 Worker safety, security and employee health issues 1 2 3 4 5 Conflict resolution and grievance procedures 1 2 3 4 5 Organizational policies and procedures and their functions 1 2 3 4 5 The need for and/or desirability of outsourcing 1 2 3 4 5 The varying work environments in which staff work 1 2 3 4 5 Define staff roles, responsibilities and job descriptions 1 2 3 4 5 Manage departmental personnel processes, including performance appraisals; incentives; staff recruitment, selection and retention; training and education; coaching and mentoring 1 2 3 4 5 Job classification systems 1 2 3 4 5 Develop and implement policies and procedures with physicians to address physician behavioral and burnout issues 1 2 3 4 5 Develop and manage employee performance management systems 1 2 3 4 5 Develop effective physician recruitment and retention programs 1 2 3 4 5 Develop employee benefit and assistance plans 1 2 3 4 5 Engage in workforce planning 1 2 3 4 5 Evaluate and manage employee efficiency and productivity 1 2 3 4 5 Potential impacts and consequences of human resources 1 2 3 4 5 Decision making on operations, finances, healthcare and quality of care 1 2 3 4 5 Selection techniques, including commonly available assessments and relative benefits 1 2 3 4 5 Labor relations practices and strategies 1 2 3 4 5 Job design processes 1 2 3 4 5 Succession planning models 1 2 3 4 5 Readings: 7, 10, 19, 24, 32, 33, 38, 41, 61, 62, 88, 107 Program: 15 Self-Study Courses: 1, 7, 19, 20 D. Organizational Dynamics and Governance Organization systems theories and structures 1 2 3 4 5 How an organization’s culture impacts its effectiveness 1 2 3 4 5 ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert 15 Governance theory 1 2 3 4 5 Governance structure 1 2 3 4 5 Medical staff structure and its relationship to the governing body and facility operation 1 2 3 4 5 Public policy matters and legislative and advocacy processes 1 2 3 4 5 Organizational dynamics, political realities and culture 1 2 3 4 5 Principles and practices of management and organizational behavior 1 2 3 4 5 Build trust and cooperation between/among stakeholders 1 2 3 4 5 Construct and maintain governance systems 1 2 3 4 5 Document and implement policies and procedures 1 2 3 4 5 Evaluate and improve governing bylaws, policies and processes 1 2 3 4 5 Facilitate physician understanding and acceptance of good business management 1 2 3 4 5 Manage the performance of subsystems in a manner that optimizes the whole synerg y 1 2 3 4 5 Interpret and integrate federal, state and local laws and regulation 1 2 3 4 5 Readings: 19, 24, 29, 33, 46, 83, 92, 95, 96, 97, 107, 123 Programs: 1, 8, 15, 16, 34, 46 Self-Study Course: 20 Other: 8 E. Strategic Planning and Marketing Business plan development and implementation process 1 2 3 4 5 Business planning, including business case and exit- strateg y development 1 2 3 4 5 Evaluate whether a proposed solution aligns with the organizational business plan 1 2 3 4 5 Marketing principles and tools 1 2 3 4 5 Marketing plan development 1 2 3 4 5 Manage projects and/or resources 1 2 3 4 5 Healthcare system services 1 2 3 4 5 Implementation planning 1 2 3 4 5 Crisis and disaster planning 1 2 3 4 5 ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert 16 Characteristics of strategic decision support 1 2 3 4 5 Strategic planning processes development and implementation 1 2 3 4 5 Develop and monitor departmental strategic and tactical objectives 1 2 3 4 5 Develop a benefits realization model that measures product or service performance to ensure that strategic goals are met 1 2 3 4 5 Organizational mission, vision, objectives and priorities 1 2 3 4 5 Plan for business continuance in the face of potential disasters that could disrupt service delivery 1 2 3 4 5 Pursuing and establishing partnerships and strategic alliances 1 2 3 4 5 Readings: 25, 33, 44, 48, 52, 61, 91, 92, 94, 102, 104, 106, 114, 115, 116, 117 Programs: 4, 10, 16, 23, 34, 36, 37, 46, 54, 57 Self-Study Courses: 8, 10, 11, 16 F. Information Management Application software 1 2 3 4 5 Characteristics of administrative systems/programs 1 2 3 4 5 Characteristics of clinical systems/programs 1 2 3 4 5 Confidentiality principles and laws 1 2 3 4 5 Data analysis, including manipulation, understanding of and ability to explain data 1 2 3 4 5 Electronic education and information resources and systems 1 2 3 4 5 Health informatics 1 2 3 4 5 Information systems planning and implementation 1 2 3 4 5 Technolog y trends and clinical applications 1 2 3 4 5 Principles of database and file management 1 2 3 4 5 Technology privacy, confidentiality and security requirements 1 2 3 4 5 Role and function of information technolog y in operations 1 2 3 4 5 Testing and evaluation activities of IT systems 1 2 3 4 5 Information systems continuity 1 2 3 4 5 Analyze problem reports for trends 1 2 3 4 5 Conduct demonstrations, evaluate and select healthcare IT systems 1 2 3 4 5 Ensure accuracy and integrity of data 1 2 3 4 5 ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert 17 COMPETENCY LEVEL Novice Competent Expert Compatibility of software, hardware and network components to facilitate business operations 1 2 3 4 5 Ensure staff members are trained to use information systems 1 2 3 4 5 Evaluate results of a system security/privacy effectiveness assessment 1 2 3 4 5 Integrate IT systems that support decision making 1 2 3 4 5 Link the IT plan to the business plan 1 2 3 4 5 Monitor IT systems’ sustainability, reliability and maintainability 1 2 3 4 5 Monitor and adjust IT system capacity 1 2 3 4 5 Recommend policies and procedures for information management systems 1 2 3 4 5 Information systems continuity, including disaster planning, recovery, backup, security, sabotage and natural disasters 1 2 3 4 5 Factors that influence selection, acquisition, and maintenance of IT systems, including upgrades and conversions, and technolog y lifecycles 1 2 3 4 5 Healthcare analytics 1 2 3 4 5 Readings: 28, 33, 40, 49 Programs: 9, 21, 59 G. Risk Management Risk management principles and programs 1 2 3 4 5 Confidentiality principles and laws 1 2 3 4 5 Corporate compliance laws and regulations 1 2 3 4 5 Medicare/Medicaid/third-party payment regulations 1 2 3 4 5 Inspection and accrediting standards, regulations and organizations 1 2 3 4 5 Patients’ rights, laws and regulations 1 2 3 4 5 Compliance with regulatory agencies and tax status requirements 1 2 3 4 5 Contingency planning 1 2 3 4 5 Corporate history and record-keeping procedures 1 2 3 4 5 Credentialing, medical malpractice and professional liability 1 2 3 4 5 Personnel and property security plans and policies 1 2 3 4 5 ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives 18 Professional resource networks for risk-related activities 1 2 3 4 5 Risk assessments and analyses 1 2 3 4 5 Risk mitigation 1 2 3 4 5 Risks related to personnel management 1 2 3 4 5 Risks related to quality management and patient safety 1 2 3 4 5 Conflict resolution and grievance procedures 1 2 3 4 5 Establish patient, staff and organizational confidentiality policies 1 2 3 4 5 Maintain compliance with government contractual mandates 1 2 3 4 5 Plan for business continuance in the face of potential disasters that could disrupt service delivery 1 2 3 4 5 Readings: 3, 13, 57, 62, 72, 73, 102, 110, 111 Programs: 3 6 , 61 Self-Study Courses: 4, 11, 17 H. Quality Improvement Benchmarking techniques 1 2 3 4 5 Medical staff peer review 1 2 3 4 5 Clinical methodologies 1 2 3 4 5 Utilization review and management regulations 1 2 3 4 5 Clinical pathways and disease management 1 2 3 4 5 National quality initiatives, including patient safety 1 2 3 4 5 Knowledge of tools for improving patient safety 1 2 3 4 5 Customer satisfaction principles and tools 1 2 3 4 5 Data collection, measurement and analysis tools and techniques 1 2 3 4 5 Patient communication systems 1 2 3 4 5 Quality improvement theories and frameworks 1 2 3 4 5 Quality planning and management 1 2 3 4 5 Recognition of quality as a strategic initiative 1 2 3 4 5 Training and certification 1 2 3 4 5 Develop and implement performance and process improvement programs 1 2 3 4 5 ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert 19 Develop and implement quality assurance and patient satisfaction programs 1 2 3 4 5 Develop clinical pathway structure and function 1 2 3 4 5 Readings: 2, 4, 5, 16, 33, 37, 51, 67, 70, 76, 80, 100, 101, 102, 103, 111, 119 Programs: 2, 6, 9, 37, 42, 56, 61 Self-Study Courses: 6 , 10 BUSINESS SKILLS AND KNOWLEDGE DEVELOPMENT PLAN ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert 20 I. Patient Safety* Establish and sustain a safety culture 1 2 3 4 5 Collaborate with public agencies and private organizations to support patient safety 1 2 3 4 5 Create a common set of safety metrics that reflect meaningful outcomes 1 2 3 4 5 Funding for research in patient safety and implementation science 1 2 3 4 5 Address patient safety across the care continuum 1 2 3 4 5 Support the healthcare workforce by providing a safe and healthy work environment to optimize safe patient care 1 2 3 4 5 Partner with patients and families for the safest care 1 2 3 4 5 Ensure that technology is secure and optimized to improve patient safety 1 2 3 4 5 *These competencies were adapted from original source material from the Institute for Healthcare Improvement at www.IHI.org with its permission, ©NPSF 2015.

Readings: 59, 111 Programs: 59 Other: 9, 10 PATIENT SAFETY DEVELOPMENT PLAN ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives COMPETENCY LEVEL Novice Competent Expert 21 ACHE RESOURCE LISTINGS Readings:

1. Accountable Care Organizations: Your Guide to Strateg y, Design, and Implementation by Marc Bard, MD, and Mike Nugent 2. Achieving Service Excellence: Strategies for Healthcare, Second Edition, by Myron D. Fottler, PhD; Robery C. Ford, PhD; and Cherill P. Heaton, PhD 3. Anticipate, Respond, Recover: Healthcare Leadership and Catastrophic Events by K. Joanne McGlown, PhD, R N, FACHE, and Phillip D. Robinson, FACHE, editors 4. Applying Quality Management in Healthcare: A Systems Approach, Fourth Edition, by Patrice L. Spath and Diane L. Kelly, DrPH, RN 5. The Best Patient Experience: Helping Physicians Improve Care, Satisfaction, and Scores by Robert M. Snyder Jr., FACHE 6. B est Practice Financial Management: Six Key Concepts for Healthcare Leaders, Third Edition, by Kenneth Kaufman 7. Better Comm unication for Better Care: Mastering Physician-Admini strator Collaboration by Kenneth H. Cohn, MD, FACS 8. B oost Yo u r Nursing Leadership Career: 50 Lessons that Drive Success by Kenneth R. White, PhD, R N, FACHE, and Dorrie Fontaine, PhD, R N 9. Capital Projects and Healthcare Reform: Navigating Design and Delivery in an Era o f Disruption by Robert D. Levine and Georgeann B. Burns 10. Collaborate f or Success! Breakthrough Strategies for Engaging Physicians, Nurses, and Hospital Executives by Kenneth H. Cohn, MD, FACS 11. C onsumer-C entric Healthcare: Opportunities and Challenges for Providers by Colin Konschak, FACHE, FHIMSS, and Lindsey P.

Ja r rel l, FACH E 12. C onsumer-Directed Healthcare and Its Implications for Providers by Robert S. Bonney, JD, FACHE 13. Contemporary Issues in Healthcare Law and Ethics, Fourth Edition, by Dean M. Harris, JD 14 . Creating the Hospital Group Practice: The Advantage o f Employing or Affiliating with Physicians by Eric Lister, MD, and Todd Sagin, MD, JD 15 . Creating Sustainable Physician-Hospital Strategies by Jay C. Warden 16 . Delivering Value in Healthcare by Paeljit S. Bindra, MD (available May 2018) 17. Developing Physician Leaders for Successful Clini cal Integration by Carson F. Dye, FACHE, and Jacque J. Sokolov, MD 18 . D im ensions of Long-Term Care Management: An Introduction, Second Edition, by Mary Helen McSweeney-Feld, PhD, Carol Molinari, PhD, and Reid Oetjen, PhD, editors 19. Dunn and Haim ann’s Healthcare Management, Tenth Edition, by Rose T. Dunn, CPA, FACHE, FHFMA 20. E conomi cs for Healthcare Managers, Third Edition, by Robert H. Lee, PhD 21. The Economi cs of Health Reconsidered, Fourth Edition, by Thomas Rice, PhD, and Lynn Unruh, PhD, R N 22. Electronic Health Records: Strategies for Long-Term Success by Michael Fossel, MD, and Susan Dorfman, DHA 23. The Emerging Healthcare Leader: A Field Guide by Laurie K. Baedke, FACHE, and Natalie D. Lamberton, FACHE 24. E ssential Techniques for Healthcare Managers by Leigh W. Cellucci, PhD, and Carla Wiggins, PhD 25. E ssentials of Strategic Plannin g in Healthcare , Second Edition, by Jeffrey P. Harrison, PhD, FACHE 26. E thics and Professionalism for Healthcare Managers by Elizabeth J. Forrestal, PhD, FAHIMA, and Leigh W. Cellucci, PhD 2 7. E valuating the Healthcare System: Effectiveness, Efficiency, and Equity, Fourth Edition, by Charles E. Begley, David R. Lairson, Robert O. Morgan, Paul J. Rowan and Rajesh Balkrishnan, PhD 28. E vidence-Based Management in Healthcare: Principles, Cases and Perspectives, Second Edition by Anthony R. Kovner, PhD, and Thomas D’Aunno, PhD, editors 29. Exceptional Leadership: 16 Critical Competencies for Healthcare Executives, Second Edition, by Carson F. Dye, FACHE, and Andrew N. Garman, PsyD 30. F ollowership: A Practical Guide to Aligning Leaders and Followers by Tom Atchison, EdD 31. Fund amenta ls of Healthcare Finance , Second Edition, by Louis Gapenski, PhD 32. Fund amenta ls of Human Resources in Healthcare , Second Edition by Bruce J. Fried, PhD, and Myron D. Fottler, PhD, editors 33. Fundamentals of Medical Practice Management by Stephen L. Wagner, PhD, FACHE, FACMPE, FACEM, FACHT 34. F uturescan 2 0 17 : Healthcare Trends and Implications 2017–2022 , co-published with the Society for Healthcare Strategy and Market Development 35. Gapenski’s Cases in Healthcare Finance , Sixth Edition by George H. Pink, PhD and Paula H. Song, PhD ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives 22 36. G etting It Done: Experienced Healthcare Leaders Reveal Field-Tested Strategies for Clini cal and Financial Success by Kenneth H. Cohn, MD, FACS, and Steven A. Fellows, FACHE 3 7. Going Lean: Busting Barriers to Patient Flow by Amy C. Smith; Robert Barry, PhD; and Clifford E. Brubaker, PhD 38. Growing Leaders in Healthcare: Lessons f rom the Corporate World by Brett D. Lee, PhD, FACHE, and James W. Herring, PhD 39. The Guide to Healthcare Reform: Readings and Commentary by Daniel B. McLaughlin 40. Healthcare Applications: A Casebook in Accounting and Financial Management by Thomas E. McKee, PhD, and Linda J. B.McKee, PhD 41. The Healthcare C- Suite: Leadership Development at t h e To p by Andrew N. Garman, PsyD, and Carson F. Dye, FACHE 42. Healthcare Executive Compensation: A Guide for Leaders and Trustees by David A. Bjork, PhD 43. The Healthcare Executive’s Guide to Allocating Capital by Jason H. Sussman, CPA, FACHE 44. Healthcare F acility Plannin g: Thinkin g Strategically, Second Edition, by Cynthia Hay ward, FA AHC 45. Healthcare F i nance: An Introduction to Accounting and Financial Management, Sixth Edition, by Louis C. Gapenski, PhD, and Kristin L. Reiter 46. Healthcare Governance: A Guide for Ef fective Boards, Second Edition, by Errol L. Biggs, PhD, FACHE 4 7. The Healthcare Leaders Guide to Actions, Awareness, and Perception , Third Edition, Carson F. Dye, FACHE, and Brett D. Lee, FACH E 48. Healthcare Marketing: A Case Study Approach by Leigh Cellucci, PhD; Carla Wiggins, PhD; and Tracy Farnsworth, EdD 49. Healthcare Operations Management, T hird Edition , by Daniel B. McLaughlin and John R. Olson, PhD 50. Healthcare Philanthropy: Advance Charitable Giving to Your Organization’s Mission by Betsy Chapin Taylor 51. The Healthcare Quality Book: Vision, Strateg y, and Tools, Third Edition, by Maulik Joshi, DrPH, Elizabeth Ransom, MD, David Nash, MD, and Scott Ransom, DO 52 . Healthcare Strategic Plannin g, Fourth Edition, by John M. Harris, MBA 53. H ealth Economi cs: Core Concepts and Essential Tools by Steph Bernell, PhD 54. H ealth Informatics: A Systems Perspective by Gordon D. Brown, PhD, Kalyan S. Pasupathy, PhD, and Timothy B. Patrick, PhD 55. H ealth Insura nce, Second Edition, by Michael A. Morrisey, PhD 56. H ealth Policy Issues: An Economic Perspective, Sixth Edition, by Paul J. Feldstein, PhD 5 7. H ealth Policymaking in the United States, Sixth Edition, by Beaufort B. Longest Jr., PhD, FACHE 58. H ealth Services Management: A Case Study Approach , Eleventh Edition, by Ann Scheck McAlearney, ScD, and Anthony Kovner, PhD 59. H igh-Reliability Healthcare: Improving Patient Safety and Outcomes with Six Sigma, Second Edition by Robert Barry, PhD; Amy C.

Smith, DNP, FACHE; and Clifford E. Brubaker, PhD 60. H ospitals and Community B e n e f i t : New Demands, New Approaches by Connie J. Evashwick, ScD, LFACHE 61. H ospitalists: A Guide to Building and Sustainin g a Successful Program by Joseph A. Miller; John Nelson, MD; and Winthrop F.

Whitecomb, MD 62. Human Resources in Healthcare: Managing for Success, Fourth Edition, by Bruce J. Fried, PhD, and Myron D. Fottler, PhD, editors 63. I nfluential Leadership: Change Your Behavior, Change Your Organization, Change Health Care by Michael E. Frisina, PhD 64. Information Systems for Healthcare Management , Eighth Edition, by Gerald L. Glandon, PhD; Detlev H. Smaltz, PhD, FACHE, FHIMSS; and Donna J. Slovensky, PhD, RHIA, FAHIMA 65. I nside the P hysician Mind: Finding Common Ground with Doctors by Joseph S. Bujak, MD, FACP 66. An Insider’s Guide to Physician Engagement by Andrew C. Agwunobi, MD, MBA 6 7. I nspired to Change: Improving Patient Care One Story a t a Tim e by Linda Larin 68. Intangibles: The Unexpected Traits of High- Performing Healthcare Leaders by Amer Kaissi, PhD 69. I ntroduction to the Financial Management o f Healthcare Organizations, Seventh Edition, by Michael Nowicki, EdD, FACHE, FHFMA 70. I ntroduction to Healthcare Quality Management, Second Edition, by Patrice L. Spath 71. I ntroduction to Health Policy by Leiyu Shi, DrPH 72. L aunching a Capital F acility Project: A Guide for Healthcare Leaders, Second Edition, by John E. Kemper 73. The Law of Healthcare Administration, Eighth Edition, by J. Stuart Showalter, JD 74 . L eadership for Great Customer Service: Satisfied Employees, Satisfied Patients, Second Edition, by Thom A. Mayer, MD, FACEP, FA AP, and Robert J. Cates, MD ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives 23 75. Leadership for Public Health: Theory and Practice by James W. Holsinger Jr., MD, PhD, and Erik L. Carlton, DrPH 76. L eadership for Smooth Patient Flow: Improved Outcomes, Improved Service, Improved Bottom Line by Kirk B. Jensen, MD, FACEP; Thom A. Mayer, MD, FACEP, FA AP; Shari J. Welch, MD, FACHE, FACEP; and Carol Haraden, PhD, FACEP 7 7. L eadership in Healthcare: Essential Values and Skills, Third Edition, by Carson F. Dye, FACHE 78. L eadership’s Deeper Dim ensions: Building Blocks to Superior Performance by Tom Atchison, EdD 79. Leading a Hospital Turnaround: A Practical Guide by A nthony Jones 80. Leading a Patient-Safe Organization by Matthew J. Lambert III, MD, FACHE 81. Leading Others, Managing Yourself by Peter McGinn, PhD 82. Leading Transforma tional Change: The Physician-Executive Partnership by Tom Atchison, EdD, and Joseph S. Bujak, MD, FACP 83. Leading Your Healthcare Organization Through a Merger or Acquisition edited by Alan M. Zuckerman, FACHE, FA AHC, editor 84. Lean Done Right: Achieve and Maintain Reform in Your Healthcare Organization by Thomas G. Zidel 85. M ake it Happen: Ef fective Execution in Healthcare Leadership by Daniel B. McLaughlin 86. Management of Healthcare Organizations: An Introduction, Second Edition, by Peter C. Olden, PhD 8 7. Managerial Epidemiolog y: Ca ses and Concepts, Third Edition, by Steven T. Fleming, PhD 88. Managerial Ethics in Healthcare: A New Perspective by Gary L. Filerman, PhD, Ann E. Mills and Paul M. Schy ve, PhD 89. M anaging Healthcare Ethically: An Executive’s Guide, Second Edition, edited by Paul B. Hofmann, DrPH, FACHE, and William A. Nelson, PhD, HFACHE 90. M anaging Stress and Preventing Burnout in the Healthcare Workplace by Jonathon R.B. Halbesleben, PhD 91. Marketing Health Services , Third Edition, by Richard K. Thomas, PhD 92. Marketing Matters: A Guide for Healthcare Executives by Richard K. Thomas, PhD, and Michael Calhoun 93. M astering the Negotiation Process: A Practical Guide for the Healthcare Executive by Christopher L. Laubach 94. The Middleboro Casebook: Healthcare Strateg y and Operations, Second Edition by Lee F. Seidel, PhD, and James B. Lewis, ScD 95. A New Compact: Aligning P hysician-Organization Expectations to Transform Patient Care by Mary Jane Kornacki with Jack Silversin 96. The New Hospital-Physician Enterprise: Meeting the Challenges of Value-Based Care by David Wofford and Stephan Messinger 9 7. O ptimi ze Your Healthcare Supply Chain Performance: A Strategic Approach by Gerald R. Ledlow, PhD, FACHE; Allison P. Corry; and Mark A. Cwiek, JD, FACHE 98. O rganizational Behavior and Theory in Healthcare: Leadership Perspectives and Management Applications by Stephen L. Walston, PhD 99. P artnership of Equals: Practical Strategies for Healthcare CEOs and Th e i r Boards by Peter McGinn, PhD 10 0. Patient Satisfaction: Understanding and Managing the Experience of Care, Second Edition, by Irwin Press, PhD 101. A Physician Guidebook to The Best Patient Experience by Bo Snyder, FACHE 102 . Population Health: Principles and Applications for Management by Rosemary Caron, PhD 103. The Power of Clini cal and Financial Metrics: Achieving Success in Yo u r Hospital by Steven Berger, CPA, FACHE, FHFMA 10 4. The Primary Care— Market Share Connection: How Hospitals Achieve Competitive Advantage by Marc D. Halley 105. Principles of Healthcare Leadership by Bernard J. Healey, PhD 10 6 . Reaching Excellence in Healthcare Management by John R. Griffith, LFACHE, and Kenneth R. White, PhD, R N, FACHE 1 0 7. R edesign the Medical Staff Model: A Guide to Collaborative Change by Jonathan Burroughs, MD, FACHE 10 8 . R eadmi ssion Prevention: Solutions Across the Provider Continuum by Josh D. Luke, PhD, FACHE 109. Risk Adjustment for Measuring Health Care Outcomes, Fourth Edition, by Lisa I. Iezzoni, MD, editor 110 . Risk Management and the Emergency Department: Executive Leadership for Protecting Patients and Hospitals by Shari J. Welch, MD, FACHE, FACEP; Kevin Klauer, DO, EJD, FACEP; and Sarah Freymann Fontenot, JD 111. The Safety Playbook: A Healthcare Leader’s Guide to Building a High- Reliability Organization by John Byrnes, MD and Susan Teman, R N, CPPS 11 2 . Separately Together: A New Path to Healthy Hospital-Physician Relations by C. Marlena Fiol, PhD, and Edward J. O’Connor, PhD 113 . Social Media in Healthcare: Connect, Comm unicate, Collaborate, Second Edition, by Christina Beach Thielst, FACHE 114 . Strategic Allocation and Management of Capital in Healthcare: A Guide to Decision Making, Second Edition by Jason H.

Sussman, CPA, FACHE 115 . Strategic Analysis for Healthcare: Concepts and Practical Applications by Michael S. Wayland and Warren G. McDonald, PhD 116 . Strategic Cost Reduction: Leading Your Hospital to Success by Michael E. Rindler 117. Strategic Healthcare Management: Plannin g and Execution , Second Edition by Stephen L. Walston, PhD 118 . T ake Charge of Your Healthcare Management Career: 50 Lessons That Drive Success by Kenneth R. White, PhD, R N, FACHE, and J.

Stephen Lindsey, FACHE ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives 24 119. Th e Toyota Way to Healthcare Excellence: Increase Efficiency and Improve Quality with Lean, Second Edition, by John Black with David Miller and Joni Sensel 120. The Track s We Leave: Ethics in Healthcare Management , Second Edition, by Frankie Perry, R N, LFACHE 121. T yler’s Guide: The Healthcare Executive’s Job Search , Fourth Edition, by J. Larry Tyler, FACHE, FA AHC, FHFMA 122. U nderstan ding Healthcare Financial Management , Seventh Edition, by Louis C. Gapenski, PhD, and George H. Pink, PhD 123. T he Well-Managed Healthcare Organization , Eighth Edition, by Kenneth R. White, PhD, R N, FACHE, and John R. Griffith, LFACHE 124. W orld Health Systems: Challenges and Perspectives, Second Edition, by Bruce J. Fried, PhD, and Laura M. Gaydos, PhD, editors Program s: 1. Achieving a Strategic Partnership With Your Board: Thrive in the Midst of Accountability 2. Achieving a Sustainable Transformation to Operational Excellence 3. Achieving Speed, Spread, Scalability and Sustainability for Health Systems 4. Advanced Strategic Planning to Transform Your Organization 5. Advanced Topics in Hospital Financial Management 6. Aggressively Improve Cost, Quality and Throughput Using Lean Six Sigma 7. The Art of Building Relationships for Successful Teams and Partnerships 8. Behavior Smarts: Increasing Healthcare Leadership Performance 9. Big Data and Analytics: A Perspective for Healthcare Leaders (Online Seminar) 10. Care Continuum From ER to Post Acute: Making the Argument for Partnerships 11. Coach, Challenge, Lead: Developing an Indispensable Management Team 12. Compelling Communication: Creating Engagement, Understanding and Results 13. COO Challenge Seminar 14 . The Courage to Lead: Critical Skills for Healthcare Leaders 15 . Creating Successful Physician Integration and Engagement Strategies for Long-Term Success 16 . Critical Financial Skills for Hospital Success 17. Culture: The Force Behind Strategy 18 . Developing and Deploying a Hospital Business Intelligence Strategy That Works 19. Developing Leadership Competencies That Build Effective Teams and Create Extraordinary Physician Engagement 20. Developing Physician Leaders for Clinical Integration (Online Seminar) 21. Driving Significant Financial Returns: Using Analytics to Improve your Bottom Line 22. Effective Leadership for High-Reliability Healthcare 23. Exceptional Leadership (Online Seminar) 24. Executive Program 25. Growth in the Reform Era 26. Health Systems as Stewards of Health: A Construct for Leading Transformation 2 7. Hospitals and Integrated Networks of the Future; Transforming to Thrive 28. Improving the Patient Experience to Build Customer Loyalty 29. Improving the Performance of Physician Services Organizations in Integrated Health Systems 30. Leaders Conference 31. Leadership and Accountability in Project Management and Programs 32. Leadership Approaches to Patient-Centered Care 33. Leadership Development Program 34. Leading and Managing in Changing Times 35. Leading for Success: Creating a Committed Workforce 36. Leading in a Changing Environment: Focus on Population Health 3 7. Leading Strategic Change 38. Management Mistakes, Moral Dilemmas and Lessons Learned (Online Seminar) 39. Managing Healthcare Facility Design and Construction Programs 40. Physician Alignment and Engagement: Dos and Taboos (Online Seminar) 41. Physician and Executive Partnerships: Hard Facts, Soft Skills ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives 25 42. Physician Essentials: New Management Skills for a Transformational Era 43. Population Health: The Road to Transformation (Online Seminar) 44. Possibilities, Probabilities and Creative Solutions: Breakthrough Thinking for Complex Environments 45. Power and Influence in Healthcare Organizations 46. Practical Leadership Strategies in an Age of Change 4 7. Process and Technique of Negotiating 48. Redesign and Operationalize Your Medical Staff for Health Reform 49. Reducing the Financial Impact of Hospital Readmissions and Medical Mistakes 50. A Review of Health Law: 2013 Update (Online Seminar) 51. Secrets of Great Healthcare Organizations in Leading Change 52 . Senior Executive Program 53. Service Line Management: The Next Generation 54. Strategic Planning: From Formulation to Action 55. Strategic Planning That Works: Integrating Strategy with Performance (Online Seminar) 56. The Strategic Use of Healthcare Analytics 5 7. Superior Productivity in Healthcare Organizations (Online Seminar) 58. Taking an Emotionally Intelligent Leadership Approach to Change Management 59. Toxic Behaviors in Healthcare: How Everyday Civility Increases Patient Safety and Team Performance 60. Using Metrics as a Road Map to Hospital Success 61. Value-Based Business Considerations and Strategies Leadership A sse ss men ts: 1. Benchmarks® (A 360° Assessment) 2. Building an Authentic Leadership Image 3. Career Anchors Assessment 4. Change Management Leadership Assessment 5. Conflict Management A ssessment 6. Emotional Intelligence Assessment 7. Leadership Assessment 8. Power/Influence Assessment Self-Study Courses:

1. Accelerating Leadership Development in Yourself and Your Organization 2. Achieving the Group Practice Advantage 3. Advancing the CEO’s Role in Healthcare Philanthropy 4. Building Clinical Systems That Produce Excellent Outcomes 5. Building Self Awareness to Prevent Career Derailment 6. Coordinated Care: Improving Clinical and Financial Performance 7. Creating Readiness for Change: Preparing Physicians and Administrators for Collaboration 8. Effective Strategy Execution 9. Healthcare Leadership That Makes a Difference: Creating Your Legacy 10. Improve the Experience of Care in Your Emergency Department 11. Integrating Global Trends into Your Organization’s Strategic Planning 12. The Law and Patient Confidentiality: A Commonsense Guide to HIPA A and Beyond 13. Leading With Meaning: Tapping the Deeper Dimensions 14 . Making Better Capital Investment Decisions 15 . Managing the Risks of Social Media 16 . Marketing Your Healthcare Organization 17. Reducing Burnout by Developing a Participative Culture 18 . Successful Healthcare Strategic Planning: Approaches to Address Key Challenges 19. Tools and Techniques for Physician Engagement ACHE Healthcare Executive Competencies Assessment Tool Copyright 2018 by the Healthcare Leadership Alliance and the American College of Healthcare Executives 26 20. Understanding and Influencing Physician Behavior 21. Understanding Cost Allocation and Profit Analysis 22. Understanding Financial Statements 23. Understanding the Impact of Financing Decisions 24. Using Pricing, Budgeting, and Revenue Cycle Management to Improve Performance 25. Working Together While Maintaining Distinctiveness: Healthy Administrator-Physician Relations Other:

1. ACHE’s Career Center Products and Services (http://w w w.ache.org/CA RSVCS/workshop.cfm) 2. ACHE’s Code of Ethics (http://w w w.ache.org/ABT_ ACHE/code.cfm) 3. ACHE’s Diversity Resources (http://www.ache.org/policy/diversity_resources.cfm) 4. ACHE’s Ethical Policy Statements (http://w w w.ache.org/ABT_ ACHE/EthicsToolkit/UsingPolicy.cfm) 5. ACHE’s Ethics Self-Assessment: (http://www.ache.org/newclub/career/ethself.cfm) 6. ACHE’s Ethics Toolkit (http://www.ache.org/ABT_ACHE/EthicsToolkit/ethicsTOC.cfm) 7. ACHE’s Mentoring Overview (member’s only area): http://w w w.ache.org/newclub/career/MentoringNetwork/mentor_ network.cfm 8. ACHE’s Policy Statements (http://w w w.ache.org/policy/policy.cfm) 9. Leading a Culture of Safety: A Blueprint for Success by ACHE and the IHI/NPSF Lucian Leape Institute 10. National Patient Safety Foundation. Free from Harm: Accelerating Patient Safety Improvement Fifteen Years after To Err Is Human. Boston, MA: National Patient Safety Foundation; 2015.