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Organizational Communication Quiz BSCOM/360 Version 3 |
University of Phoenix Material
Organizational Communication Quiz
Part A:
Indicate the best answer to the following 30 multiple choice questions.
What characteristic of an organization is interrelated and interdependent to make the whole organization function?
rules
roles
hierarchy
norms
system
Darren has realized that the best way to find out what is going on in the office is to hang out in the copy room. This is an example of what type of network?
formal
informal
bypassed
informational
cable
Jo, a low-level employee, is e-mailing an organizational vice-president about an idea she has for the organization. This is a form of what type of communication?
formal
upward
chain
illegal
informal
Darla walks in on her coworker, Troy, who is crying. Darla asks Troy what is wrong, to which he responds, “Nothing!” This is an example of which of the functions of nonverbal messages?
complementing
rearranging
substituting
contradicting
repeating
An individual’s position in a group or organization is referred to as an individual’s _________.
role
rule
place
status
purpose
An individual’s predisposition towards work, motivation to work, job satisfaction, and ways of dealing with peers, subordinates, and supervisors on the job are referred to as her or his what?
organizational outlook
organizational goals
organizational orientation
organizational personality
organizational temperament
Alondra is very disgruntled with the status quo within her organization and despises the hierarchy within the organization. What organizational orientation does Alondra have?
upwardly mobile
indifference
ambivalence
goal centered
achievement orientation
Fatima and Hamid work within the same division in a large corporation. The two quickly became friends because they are both Iranian. Which type of homophily explains how this occurs?
attitudinal
background
demographic
optimal
fabricated
Which form of homophily is created when two people are not honest about who they are and what their attitudes, beliefs, and values are?
attitudinal
background
demographic
optimal
fabricated
Which orientation to management believes that it is possible to integrate the goals of the organization with the goals of the individual?
human relations
interpersonal
scientific
humanistic
human resources
Chris’ management communication style tends to consist of a high concern for task and a high concern for people. Which leadership style does he possess?
social
task
balanced
moderate
leaderless
Diallo has a lot of faith in his employees, but he still makes most of the major decisions himself. What kind of manager would he be, according to Likert’s PDM Theory?
exploitive authoritative
benevolent authoritative
consultative
participative
instructive
Abu encourages his subordinates to communicate with him and with their peers and tries to make communication very interactive. What management communication style does Abu have?
tell
sell
consult
discuss
join
Which of the following is not a ramification of too much or too little status in an organization?
it inhibits communication
solidarity is not developed
it interferes with work
it causes resentment and conflict
it causes communication underload
Dialo and Gabby are very good friends. Dialo can get Gabby to do things for him by mentioning that if she were a “good friend” she would do it. Which type of power is Dialo using?
coercive
reward
expert
legitimate
relational
Which of the following statements is false about the relationship between cultures and organizations?
organizations shape cultures
different organizations have different organizational cultures
culture shapes organizations
culture is not impacted by organizations
individuals entering an organization go through culture shock
What is the viewing of one’s culture as the center of the universe?
egocentrism
cultural identity
prejudice
discrimination
ethnocentrism
Angel never seems to find out about what is going on in his organization until it is too late. He never seems to hear anything that is going on. Angel is an example of what type of person in an informal communication system?
liaison
opinion leader
informer
isolater
innovator
Which of the following sets of needs create tension that all organizations must face?
shareholders' needs and manager's needs
managers' needs and workers' needs
individual members' needs and the needs of the organization
the needs of the society and the needs of the organization
Organizations require us to sacrifice some of our independence and replace it with
specialization
efficiency
interdependence
coordination
Organizations that face turbulent environments are most effective when their communication systems
are capable of adapting to change
are stable—employees do not think everything around them is chaotic
limit information flow through the organization to prevent information overload
a and b only
For rule systems to succeed in influencing employee behaviors
the rules must be perceived
as being fair, objective, and equally enforced
employees’ behaviors must be linked to a credible reward system
a and b
none of the above (rule systems never succeed)
Participatory decision making has been shown to
have no effect on job satisfaction and decrease productivity
increase job satisfaction, increase gossip levels, and have no effect on motivation
increase job satisfaction, increase motivation, and have no absolute effect on productivity
decrease workplace relationships, decrease motivation, and increase productivity
Organizational stories play which of the following functions?
they reveal the values of the organization
they allow people to justify their actions at work
they support the culture by making its taken-for-granted assumptions seem legitimate
a, b, and c
Network organizations motivate and control their units and their units' members through
hierarchical authority
cultivating trust
network-based formal systems for monitoring and control members' activities
b and c
Role negotiation occurs when employees
enter a new organization
transfer within the same organization
adapt to a merger or downsizing
a, b, and c
Contingency design theory suggest that when an organization exists in an unstable and highly complex environment, the organizational strategy used should include
the use of many memos and other forms of written communication
a high degree of centralization for maximum efficiency
a highly qualified and experienced staff
a and c
The influence granted to individuals as a result of their status or formal role in the organization is
referent power
asset power
legitimate power
constant power
Asking technical questions instead of practical questions
privileges some interests over others, usually preserving the status quo
focuses our attention on seemingly value-neutral issues rather than value-laden issues
enables us to better understand "how" a process works
a, b, and c
Groupthink occurs more often among what type of groups?
highly cohesive groups
taskforce groups
egocentric groups
none of the above
PART B: Short Answer
Provide a response of at least 125 words to each of the following questions:
Considering the various barriers to effective communication explored early in the course, what benefits does the “open climate” of communication provide for overcoming communication barriers?
New employees often experience “culture shock” when entering a new workplace. What can an organization do to help new hires overcome culture shock?
Based on the knowledge you have gained in this course, what challenges do globalization present to organizational communication?
In Week 4, we explored relational strategies for organizing and how information technologies support these strategies. What impacts do information technologies have on organizational communication?
Organizational decision making often involves groups. What are the advantages and disadvantages for relying on groups in organizational decision making?
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