Below is this unit assignment but it needs to be format of the attached and follow same business as in unit 3 and 2. This is a capstone so it builds off each other.  This Assignment requires you to c

Erica Chidester

Capstone

Unit 4

UNIT 4

4.1Products and services

Administrations to be obtainable by Clean Office Specialists will focus unequivocally on office spaces and include: Office cleaning (counting rubbish expulsion, tidying and cleaning everything being equal, clearing and floor wiping, and scrubbing of doorways and dividers as required) Furniture cleaning, waxing of floors, stripping as well as settling, cleaning of carpets, Window cleaning, cleaning of bathroom and kitchen area. Later on, Clean Office Experts will give office association and de-jumbling administrations through an inside architect. Clients search out cleaning administrations dependent on a mix of notoriety, cost, and profundity of administrations advertised. While substantial workplaces esteem profundity of administrations all the more thus, littler firms put a more noteworthy incentive on cost.

Items will be utilized via vehicle washes, houses of worship, nourishment benefit outlets, healing centers, producing organizations, and schools. Various cleaning items will be accessible from retail outlets and any item can be acquired from the organization's protected site. The security of cleaning items is of more concern today than any other time. Shoppers need to know whether the item they are utilizing harms the earth. This business is focused on giving safe items that secure the earth.

4.3 Pricing structure

Our business will value our employees. We will design and revise our payments and product prices according to the provisions of OSHA. Discounts of ill on retail products will be given to our customers. e.g all cleaning will be charged at an affordable price of $5whereby cleaners render their services at $10. Discounts will be given to those people who will be frequent customers, early arrivers between 6.00 am to 10.00 am and late hours between 7.00 pm to 8.00 pm.

Service life cycle

In order to grow, our business will regularly award our employees based on their performances. These performances should be aimed at profit maximization. Recommendation letters will be issued to the employees as a sign of recognition.

Workshops and trainings will be conducted to train the employees for them to attain the required standard of service. This will involve recruitment of the right manpower. We will incorporate technology during our cleaning services as well.

4.4 Intellectual property rights

Our cleaning business will uphold the standards and ethics as provided in the OSHA rules and regulations. We will assign our properties in patterns, copy rights and trademarks because we are a monopolistic venture.

4.5 Research and development

We will conduct researches on modern cleaning services as well customer priorities. We will dig deeper into the use of modern machines for cleaning to curb the pace of our competitors.

Reference

Lee, Y. K., Kim, S. H., Seo, M. K., &Hight, S. K. (2015). Market orientation and business performance: Evidence from franchising industry. International Journal of Hospitality Management, 44, 28-37.

Lovelock, C., & Patterson, P. (2015). Services marketing.Pearson Australia.