Final Policy and Procedure SubmissionIt is time to synthesize the elements of your Policy and Procedure into a document. Your document should be a 3-4-page paper, written in APA format, which draws up

Pharmacy Software and Customer Service

Vondra Wesley

Rasmussen College

Author Note

This paper is being submitted on February 22, 2019, for Stanley Sangar’s Pharmacy Technician Capstone course.

Pharmacy Software and Customer Service

EPICOR EAGLE N SERIES- A Pharmacy Retail Software System fully combined with built in multichannel sales, a point-of-sale system, and inventory and merchandising management. Ideal for small and midsize businesses. ("Epicor® Eagle N Series Pricing, Demo, Reviews, Features", 2019) Benefits- Customer service friendly, integrated accounting and real-time analytics, powerful mobile tools and online solutions, keeps data in a date/time order for easy, credit card user requests verification, minimization of Inventory searches. Cons- Customization on invoices is limited, limited software compatibility, extra training to cashier to explain the pricing and promotions to customers, less suitable for companies that do not have a large volume of sales/inventory. (Software et al., 2019) SCRIPTPRO- A all-inclusive, unified platform of robotics-enabled systems to enhance retail and ambulatory pharmacy procedures, encouraging safe and effectual medication use and adherence, as well as support for specialized pharmacy services, high-risk/high cost medications, 340B administration, home-based patient medication adherence, and third- party financial management. ("ScriptPro - Reviews, Pricing, Free Demo and Alternatives", 2019) Benefits: works with lightning speed and extreme accuracy, Prescription Management, Compounding, Prescription Processing, Signature Capture, Windows compatible. Cons: Medication errors if loaded with wrong medication with longer detection timing, breakdowns or malfunctions, software issues and power outages. (Error?, Assaad & Houston, 2019) PIONEER RX- A pharmacy managing solution that helps self-governing pharmacies direct their business by supporting their daily activities. It can be installed either on-premise or in the cloud. Retail. ("PioneerRx – Top Pharmacy Software System – Save + Revitalize Independent Pharmacy", 2019) Benefits- User-Driven Features for Pharmacist and Technicians, integrated Rx Syncing and easy search features, enables you to better participate in your patients’ wellness, rapid data entry, assists with increasing profits and revenues by promoting labs and immunizations, integrated point of sale, direct access to pricing and patient information. pharmacy software data is duplicated to Cloud and meets HIPAA requirements and minimizes downtime in the event of an emergency. Cons- Missing "Total Price" for prescriptions ready for pickup at the bottom of the patient Rx Profile, need faster scanner, no emergency supply feature, determining claim overrides to use on the secondary insurance rejections. ("Pharmacy Software Reviews | Software Reviews", 2019) For my research I used the Software Company’s website and for the benefits and Cons of each I researched the blogs and product reviews of different Pharmacies and also a case file involving robotic software usage in Pharmacy.

References

Epicor® Eagle N Series Pricing, Demo, Reviews, Features. (2019). Retrieved from https://selecthub.com/erp-software/epicor-eagle/ Software, E., it!, E., DiMarco, D., system, E., Bettencourt, J., & Epicor not sufficient anymore, n. et al. (2019). Epicor Eagle N Series Reviews & Ratings | TrustRadius. Retrieved from https://www.trustradius.com/products/epicor-eagle-n-series/reviews#2 ScriptPro - Reviews, Pricing, Free Demo and Alternatives. (2019). Retrieved from https://www.softwaresuggest.com/us/scriptpro Error?, W., Assaad, G., & Houston, T. (2019). The Dangers of Using a Pharmacy Dispensing Robot to Fill a Prescription. Retrieved from http://www.pharmacyerrorlawfirm.com/blog/advantages-and-disadvantages-of-pharmacy-robots.cfm PioneerRx – Top Pharmacy Software System – Save + Revitalize Independent Pharmacy. (2019). Retrieved from https://www.pioneerrx.com/Web/ Pharmacy Software Reviews | Software Reviews. (2019). Retrieved from http://www.pharmacysoftwarereviews.com/Software/PioneerRx_Pharmacy_Software/Reviews?PageTo=3