Group 4 will research 3 Current Event articles that relate to Management Issues in Sys Development. Research a company associated with the Current Event articles, and give examples of how each section
Lawrence
Companies can be categorized into 3 businesses: Apple
1. Infrastructure Management- Data centers and warehouses are essential aspects of Apples infrastructure. Oversight and management in data analytics allows Apple to navigate through large amounts of data and turn it into useful information. Cost reduction and high barriers to entry are what set Apple apart from other similar organizations.
2. Customer Relationship- Apple uses customer relationships through services and resources provided to all Apple customers. Apple has services such as Geniuses who do everything from repairs to troubleshoot any issues an Apple user might encounter.
3. Product innovation- Apple began as the leading innovator in computers and electronic devices. To this day they are the top phone and computer providers in the world. Product management is the key skill for innovation. A good product manager can introduce new concepts and management practices to help the team establish new innovations through the use of state of the art systems. In order to stay ahead of competitors, Apple created the Apple Watch in 2016 and since then competitors have followed suit and created similar products.
IS can also be categorized:
1. Operations- Google uses
2. Help Desk
3. Systems Development
8 Areas in Managing Staff
1. Recruitment and Selection-
2. Wage & Salary Administration
3. Training & Development- Google has all the tools a new manager needs to prepare and further their career through management course materials, facilitator guides (for the trainers) and new manager workbooks for the trainee. Skills are developed and enhanced throughout the course of a manager's career, all at the expense of Google.
4. Coaching & Counseling- Google utilizes a manager feedback survey by asking employees 13 questions to rate their superiors on a semi annual basis. This allows for proper feedback to be reviewed and considered on how managers employees feel about the tactics being used .
5. Performance Appraisal
6. Delegating & Assigning Work
7. Career Planning- Google uses the GROW method in understanding employees desired paths. Goal, Reality, Options and Will are all questions asked to further employees futures in the company
8. Skills Inventory
Different Philosophies of Dealing with Managing Staff
1. Management needs to find people with the right skills and knowledge-
2. Management needs to treat employees as investors
3. Management should no longer expect long-term employment by all employees
Tay
Project Management Professional (PMP) must prove knowledge of:
Integration
Scope
Time
Cost
Quality
Human Resources
Communication
Risk
The Job of a Project Manager
Setting up the project
Managing the schedule
Managing the finances
Managing the benefits
Managing Risks, Opportunities, & Issues Soliciting Independent Reviews
Tips for Good IT Project Management
Establish the Ground Rules
Foster Discipline, Planning, Documentation, and Management
Obtain and Document the “Final” User Requirement
Obtain Tenders from all appropriate potential vendors
Include Suppliers in Decision Making
Convert Existing Data
Follow Through after Implementation
Temi
Important Considerations in Technological Change
1. The ability of employees to conceptualize change
2. Employee’s readiness for change
3. Employee’s capacity for change
4. Individual differences among users
5. Environmental uncertainty & complexity
6. Change itself
7. Organizational structure
8. The distribution of power
9. The experience of the change agent
10. The risks involved
Kurt Lewin – Force Field Analysis
Driving Forces
People pressing for change
Structure pressing for change
Process variables pressing for change
Technology variables pressing for change
Restraining Forces
People variable resisting change
Structure variable resisting change
Process variables variable resisting change
Technology variables variable resisting change
Equilibrium
Hanlin
Reasons for Resistance
Social uncertainty
Limited perspectives
Lack of understanding
Threats to power and influence
Resistance to technical personnel
Perception that costs outweigh benefits
Fear of failure and inadequacy
Loss of control
Feelings of insecurity
Threat of economic loss
Overcoming Resistance to Change
Education and communication
Participation and involvement
Facilitation and support
Negotiation and agreement
Kurt Lewin – 3 Phases of Change
Unfreeze
Change
Refreeze
Top five reasons for project success:
User involvement
Executive management support
Clear statement of requirements
Proper planning
Realistic expectations
Top five reasons for project failure:
Lack of user input
Incomplete requirements & specs
Changing requirements & specs
Lack of executive support
Technological incompetence
Managing Staff
1.https://qz.com/1058563/these-are-googles-tools-for-effective-management/
IT Change
https://www.quickstart.com/blog/how-agile-scrum-training-transformed-these-5-companies/
Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over following a plan
IBM
(https://www.ibm.com/blogs/think/2018/05/how-ibms-biggest-business-unit-got-agile/)
“With a rapidly expanding global ecosystem and mounting IT complexity, the unit needed a new, innovative way to manage the growth. “
Project Failure
https://www.extremetech.com/mobile/243198-samsung-reveals-root-cause-galaxy-note-7-failures-fires
Project Success
https://www.worldfinance.com/strategy/netflixs-success-demonstrates-the-importance-of-strategic-agility
https://nrf.com/blog/21-ways-amazon-changed-face-retail
