For your critique, you should answer the following questions: 1. What is the article about?2. What is being investigated?3. Are there research question(s)? If so, what are they?4. Are there hypothese

Jessica Christine Heywood 3879 Pearl Street Rd Batavia NY 14020 Home 585-344-1639 Cell 585-993-1470 Email [email protected] business major with excellent communication skills and strong motivation to succeedAccomplishments Managed a 60 room limited service hotel. Capitalized on industry changes to maximize company revenue.Experience Pebbles Batavia, NY Key Holder October 2012 – February 2015 Received and processed cash and credit payments for in-store purchases. Opened and closed the store,

which included counting cash drawers and making bank deposits. Maintained friendly and professional

customer interactions. Resolved customer complaints by exchanging merchandise, refunding money and

adjusting bills. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Olan Mills Portrait Studio West Seneca, NY Sales associate February 2010 – April 2010 Informed customers about sales and promotions in a friendly and engaging manner. Processed up to 10

customer orders per day. Received cash payments for in-store purchases.Dial America Rochester, NY Telemarketer October 2008 – November 2008 Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Participated in various incentive programs and contests designed to support achievement of

production goalChase Hotel Group Erie, PA General Manager January 2004 – June 2008 Greeted all guests in a courteous and professional manner. Increased hotel revenue, profits and market

share through monitoring the Average daily rate (ADR), and facilitating an increase in profits by

upgrading the lowest paying guest and selling that room for the going rates this would increase the rate by

an average of 15%. Childcare Provider Batavia, NY Self-employed December 1996 – January 2004 Physically and verbally interacted with children throughout the day. Made nutritious snacks and meals for

7 children. Established and maintained a safe play environment for the children. Taught children personal

care behaviors, including toilet training and feeding. Monitored supply and material inventory. EDUCATION & TRAININGArgosy University Business Administration Concentration in Marketing Phoenix, AZ US Bachelor’s in Science 2017 Genesee Community College Business Administration Batavia NY US Transferred 2015 Genesee Valley Educational Partnership Medical Office Skill Batavia NY US Certificate 2010Skills Accounts Payable/Receivable Client Relations Proficiency in Microsoft Office Creative Problem Solving Customer Needs Assessment Multitask Management Typing, Filing, Coping, faxing Multiple phone lines Inventory Assessment Proficient in Medisoft billing syste Jessica Christine Heywood 3879 Pearl Street Rd Batavia NY 14020 Home 585-344-1639 Cell 585-993-1470 Email [email protected]