Prepare a 3–4-page report on nurse-patient communication in which you address types of communication, factors that influence the communication experience, and how the patient experience affects heal
Patient Communication Scoring Guide
CRITERIA | NON-PERFORMANCE | BASIC | PROFICIENT | DISTINGUISHED |
Describe the types of communication that occur between nurses and clients/patients. | Does not describe the types of communication that occur between nurses and clients/patients. | Identifies the types of communication that occur between nurses and clients/patients. | Describes the types of communication that occur between nurses and clients/patients. | Describes the types of communication that occur between nurses and clients/patients, including verbal and nonverbal, paper, and forms of e-communication. |
Explain the factors that influence the communication experience between nurses and clients/patients. | Does not explain the factors that influence the communication experience between nurses and clients/patients. | Identifies the factors that influence the communication experience between nurses and clients/patients. | Explains the factors that influence the communication experience between nurses and clients/patients. | Explains the factors that influence the communication experience between nurses and clients/patients for both nurses and clients/patients and considers a broad range of factors, including age, gender, and culture. |
Explain how the client/patient communication experience can impact health care outcomes. | Does not explain how the client/patient communication experience can impact health care outcomes. | Explains how the client/patient communication experience can impact health care outcomes, but the explanation is missing key elements. | Explains how the client/patient communication experience can impact health care outcomes. | Explains how the client/patient communication experience can impact health care outcomes and illustrates with real-world examples. |
Recommend evidence-based strategies to improve nurse-client/patient communication. | Does not recommend evidence-based strategies to improve nurse-client/patient communication. | Recommends strategies to improve nurse-client/patient communication but does provide supporting evidence. | Recommends evidence-based strategies to improve nurse-client/patient communication. | Recommends evidence-based strategies to improve nurse-client/patient communication and suggests benchmarks to determine if the strategies are effective. |
Explain how nurse-client/patient communication strategies consider individual demographics. | Does not explain how nurse-client/patient communication strategies consider individual demographics. | Explains how nurse-client/patient communication strategies consider individual demographics but omits some key areas of demographics, such as spirituality, sexual orientation, et cetera. | Explains how nurse-client/patient communication strategies consider individual demographics. | Explains how nurse-client/patient communication strategies consider individual demographics connecting the strategies to a broad range of demographics including spirituality, sexual orientation, culture, gender, age, et cetera. |