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Part A

Provide a short summary of the case study (two paragraphs)

Part B

1. What were the goals of the Six Sigma process used at the hospital?

2. What Six Sigma Tools were used and were they effective?

3. Who were the principal people in the organization for the project?

4. Were they the right people for the role? Why or Why Not?

5. Analyze the data and the results

6. What Six Sigma tools were used, were they effective, did they provide more information, should they have used other or more tools?

7. What data was collected and what was done as a result?

8. How was the information received? How were changes received?

9. Did the project work? Why or Why Not?

10. What would you have done differently? (Use different resources from other journals)

Part C

Complete the Stakeholder and Resistance Analysis form