You receive a job opportunity and you are ask to provide more information. Read the following email and reply with the requested information. John resume is attached as file use as a guide to reply. J
PROFESSIONAL SUMMARY
Cybersecurity & Network Management, Military Veteran with over 6 years of proven experience in the United States Army. Possesses a comprehensive background in Team Leadership and Training derived from conducting domestic and international operations. Managed risks upon multiple lines to protect assets, property, and equipment valued over $10M.
Extensive knowledge in classroom instruction and operations. Recipient of multiple awards for outstanding performance and professionalism in the United States Army; career supported by a vast operational experience and formal leadership training.
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PROFESSIONAL EXPERIENCE
US ARMY – Fort Benning, GA Dec 2017 – Present
Information Technology Department Manager / Senior Systems Administrator
Managed administration, logistics, maintenance, and personnel management of 4 personnel; oversight of 12 Signal Team Supervisors
Applied innovative methods that increased the range of communications for the Organization; expanded operations
Implemented and maintained 380 military computer systems; enabled the Tactical Advanced Computer to disseminate information and provide Command & Control for over 20 operations
Selected to test the newest communications equipment; (WAN) system AN/PSC-15 The Global Rapid Information Package (GRRIP), The Mobile Broadband Kit (MBK), SIPR/NIPR Access Point (SNAP) terminals, Tracking radios TW-850-01 TSM Ghost, SHOUT nano GPS tracking, Tactical radios AN/PRC-117G Tactical Satellite (TACSAT), AN/PRC-119F (RT-1523), PRC-148C (IMBITR), AN/PRC-150C, AN/PRC-152A, DTCS RO tactical radio, End User Devices (EUD), Android Tactical Assault Kit (ATAK), Nett Warrior (NW), Nett Warrior Mission Planner (NMP), Platform AN/VIC-3, COMSEC Simple Key Loader (SKL), The Joint Enterprise Network Manager (JENM 3.3.x), Taclane (Micro KG-175D), Platform Encryption Device (PED) KGV-72, Joint Battle Command – Platform (JBC-P) and waveforms fielded due to expertise and aptitude
Standardized the organization’s Mission Command Standard Operating Procedures (SOP) and radio configuration in order to support a foreign military’s operations
Maintained accountability of over $1M worth of communications equipment without loss or damage
Performed Information Assurance (IA), provided the security services and attributes of availability, authentication, confidentiality, integrity and non-repudiation; Network Operations (NETOPS) Service Desk Management, which includes incident and problem processing, change request processing, availability management and user interaction. Assisted in the planning, configuration, management, and monitoring of the wide area network (WAN)
Provided system administration (SA) to Tactical Battle Command Servers (TBC Server) in the tactical operations center (TOC).
Performed network administration (NA); installed, configured and maintained network equipment within the LAN.
Performed system administration (SA) and maintained computers and servers within the computing environment (CE) and the network environment (NE).
Maintain Active Directory content. Create user accounts and set up necessary user workstation application software.
Performed Information Systems Security Officer (ISSO) duty for the organization
US ARMY – Hunter Army Air Field, GA Mar 2016 – Dec 2017
Communication Supervisor / SharePoint Administrator
Managed administration, logistics, maintenance, and personnel management of 22 personnel
Recognized by the Senior Organization's Personnel Director for Excellence and outstanding performance during a high-risk training exercise
Dedicated over 500 volunteer hours preparing and executing a JROTC obstacle course for over 60 cadets; trained, and molded our future leaders
Mentored 3 teams of 5 personnel to perform Army Warrior Tasks and 25 Career Management Fields, related tasks during Signal Stakes Competition; placed first out of 4 teams in the organization
Trained, tested, and certified 15 personnel on SINCGARS AN/PRC-119F (RT-1523), (Combat net radio), AN/PRC-150C High Frequency radio (HF), Platform Encryption Device (PED) KGV-72, Joint Battle Command – Platform (JBC-P), COMSEC Simple Key Loader (SKL) and waveforms operations; significantly increased the company's RETRANS Team capabilities
Maintained strict accountability of all assigned equipment valued at over $900k with 0% loss or damage
Audited existing permissions and created security matrix to re-permission to organization SharePoint site in a more concise, logical, and secure manner
Architected numerous team- and project-specific sub-sites, lists, and libraries in order to track projects’ progress, store documentation, and provide portals to report statuses to the client
Radically enhanced a formerly barren site and encouraged adoption and implementation to improve the way our teams worked and interacted with clients
Designed a multitude of workflows allowing for automation of certain site features and functions, saving time for team members, limiting potential mistakes by users, and facilitating the metric gathering
Created and designed the Master Projects List, through which all company projects (100+ active, 1000+ total) can be tracked and viewed by the client, providing greater transparency and accountability and leading to increased client satisfaction
Managed ad hoc access requests, permissions considerations for staff onboarding and offboarding
US ARMY – Hunter Army Air Field, GA May 2014 – Mar 2016
Team Chief / IASO/Systems Administrator
Troubleshot network to include connectivity, hardware, and software issues. Responsible for troubleshooting the KU/KA Band Satcom transportable terminal (STT), Command post node (CPN), Joint network node (JNN), IP address-based radios, Call managers, TACLANE (KG-175D).
Responsible for configuring, aligning, testing, and maintaining satellite communications equipment and other technology devices and equipment.
Evaluated complex telecommunications issues and problems
Submitted Gateway Access Requests, Satellite Access Requests, and Requests for Service
Tasked to document and maintain records pertaining to satellite communications systems and to ensure the availability of all resources pertaining to all technology equipment
Served as the subject matter expert in all technology issue to help the integration and management of satellite communications resources
Conducted network operations, performed quality control tests on equipment, prepared system and equipment forms and reports, and assisted my organization in modifying and upgrading assigned satellite communications systems as required by the Director
Installed satellite communications and associated support equipment for training, operational missions, and regularly scheduled maintenance and experience preventive maintenance on all unit assigned satellite and non-satellite communications equipment
Performed duties as a Desktop/Laptop Technician installing, configuring, maintaining, and troubleshooting Hardware and Software components
Developed, prepared, coordinated, and consolidated annexes for deployable and fixed based communications operational plans
Tasked to document and maintain records pertaining to satellite communications systems and to ensure the availability of all resources pertaining to all technology equipment.
Recognized as a subject matter expert in integration concepts, network topology, integrative and STT, HCLOS, JNN, SNAP, and CPN.
Supervised the deployment, installation, operation, and unit level maintenance of multi-functional/multi-user information processing systems.
Determined requirements, assigned duties, and coordinated activities of personnel engaged in information system analysis and maintenance.
Developed and administered on-site training programs.
Compiled output reports in support of operations.
Performed system studies using established techniques to develop new or revised system applications and programs.
Wrote final design programs, operational manuals, procedures, and requirements documents.
Analyzed telecommunications information management needs, and requested logistical support and coordinated systems integration
Performed duties as Mid-level Manager and Supervisor; performed Information Assurance (IA) functions.
Supervised, performed maintenance management and administrative duties related to facility operations, maintenance, security, and personnel.
Performed IASO/Systems Administrator (SA) duties.
Provided technical assistance, resolved problems for information services support personnel, functional users, and functional staff.
Supervised subordinate employees
US ARMY – Hunter Army Air Field, GA Sep 2013 – May 2014
Radio Retransmission Operator
Supervised, installed, employed, maintained, troubleshot and assisted users with battlefield signal support systems, terminal devices, satellite communications equipment, and automated telecommunications computer systems, to include local area networks, wide area networks, and routers
Integrated signal systems and networks; performed unit level maintenance on authorized signal equipment and associated electronic devices; trained and provided technical assistance to users of signal equipment; and operated and performed preventive maintenance checks and services (PMCS) on assigned vehicles and power generators.
Installed, maintained and troubleshot signal support equipment and terminal devices. Installed, operated and maintained designated radio, wire, cable, and data distribution systems.
Maintained selected electronic devices.
Performed signal support functions, to include providing technical assistance and training for user owned and operated automated telecommunication computer systems, local area networks, and routers; signal communications and support electronic equipment and satellite radio and communications equipment.
Prepared maintenance and supply requests for a unit level signal support
Supervised, installed, maintained, and troubleshot signal support systems and battlefield automated systems (BAS).
Provided technical assistance and unit level training for automation, communication, and user owned and operated automated telecommunications computer systems, to include local area networks and routers; signal communications support electronic equipment, and satellite radio communications equipment.
Disseminated information services policy.
ENCANTOS RESTAURANT – Manati, PR May 2010 - Sep 2013
Shift Supervisor
Versed in planning daily operations, staffing, and inventory management. Organized and detail-oriented with high -performing nature.
Promoted a positive atmosphere and go above and beyond to guarantee each customer received exceptional service
Clearly and promptly communicated pertinent information to staff, such as large reservation or last-minute menu changes
Organized special events in the restaurant, including receptions, promotions, and corporate luncheons
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
Carefully developed a lucrative annual food and beverage marketing plan for restaurant and strict budget to maximize profit
EDUCATION
Bachelor of Science in Computer Networks & Cybersecurity
(73 credit hours completed)
PROFESSIONAL MILITARY EDUCATION
Advanced Leadership and Management Development Course
Basic Leadership Development Course
Military Advisor Training Academy
Signal Support System Specialist Course
Equal Opportunity Course
Sexual Harassment/Assault Response Program Course
First Responder Course
AWARDS
Army Commendation Medal with “C” Device
Army Commendation Medal
Army Achievement Medal (4)
Army Good Conduct Medal
Driver/Mechanic Badge – Wheeled Vehicle (Safety Award)
German Proficiency Badge
