EACH ASSIGNMENT SHOULD BE ON ITS OWN DOCUMENT WITH ITS OWN REFERENCE LIST IF NEEDED ASSIGNMENT 1: Hearing Versus Listening Describe how you learned how to listen! Please use between 300-500 words to

Narrator: Ramon has been working in an entry level sales job for almost a year after graduating from the university. He likes the co mpany, but is growing more and more frustrated at its lack of advancement. After much thought, he decided to share his concerns with his boss Julie. >> Ramon: Hi. >> Julie: Hi. >> Ramon: Do you have a few minutes to talk? >> Julie: Sure, no problem. >> Ramon: Do you mind if we close the door? >> Julie: Sure. [ Door Closing ] [ Silence ] >> Ramon: I'd like to talk to you about the future. >> Julie: The future? >> Ramon: Well, it's been over a year since I started to work here. One of the things y ou told me during our interview was that people moved up fast here. >> Julie: Well... >> Ramon: I'm confused because I've been doing pretty much the same work since I was hired. >> Julie: Well, we do think a lot of your work. >> Ramon: Well I'm glad to hear that, but I'm starting to wonder how much of a chance I have to grow with this company. >> Julie: Well I can understand that you're anxious to take on more responsibilities. I can tell you that you have a good chance of advancing if you just hang in there a little while. >> Ramon: That sounds good, but I've been waiting, a lot longer than I expected to. I'm starting to wonder if some of the things I've heard around here are true. >> Julie: What kinds of things are you talking about Ramon? >> Ramon: Well Bill and Leticia were telling me about some people who resigned because they did not get the promotion that they were promised. >> Julie: Ramon, I'm sure you understand that I can't discuss personnel decisions about former employees. I can tell you that we try to give people all the challenges and rewards that they deserve. Sometimes it takes a while. >> Ramon: A year seems like more than a while. I'm starting to think that this company is more interested in having a Hispanic name on their payroll than giving me a real shot at a promotion. >> Julie: Look, I probably shouldn't tell you this but I am just as frustrated as you are that its taking so long to get a promotion arranged for you. I can tell you that there will be some personnel chan ges in about 6 weeks and that should give you a chance to move up. >> Ramon: That's really good to hear. I have to tell you I have started thinking about other jobs, not because I want to leave here; it's just because I can't afford to stand still. I real ly need to start making more money. I don't want to be one of those losers who can't afford to buy his home when he's 40. >> Julie: Well I'm still renting. It's not that bad. >> Ramon: Well I didn't mean that the way it sounded. >> Julie: Well I'm glad you let me know your concerns and I hope you can hang in there just a little longer. >> Ramon: Sure. 6 weeks, huh? I'll be checking the calendar. Thanks.