Instructions: Create a Powerpoint presentation consisting of 20 slides minimum with the attached reference data. APA Format Group Presentation The stakeholder presentation serves as the bridge betwee
Running Head: GROUP PRESENTATION 0
Group D Presentation
Michael Blahut, Brian Cooke,Shane Moses
Wilmington University
Statement of and background description of the problem:
We have 2 current issues, both pertaining to speed of service
Wawa parking lots can be troublesome, especially during peak hours (typically meal time: breakfast, lunch, dinner)
During these times SOS can also be an issue in the store with long lines to wait for both food and checkout
Wawa established its name through customer service so both of these issues, relating to customers, are important to resolve
*** In this section we can throw in some visual aids and personal experiences with the issue to beef it up a bit and add time to our presentation ***
Data prep methodologies & detailed description data prep steps taken:
It will be important in this step to research peak hours during the day/night.If we can improve the speed of service during these times, we can solve the issue.
http://s3.amazonaws.com/Wawa.com/WawaFactSheet.pdf (link to fact sheet about wawa) provides an account for # of yearly customers. This can be used to put into perspective how busy the lines and parking lots can get.
https://www.statista.com/statistics/1007139/number-of-wawa-fuel-stations-us/ (link to statistics of wawa gas stations). The more gas stations located at wawa there are the busier the parking lots and stores become. This adds to the issue.
As wawa continues to expand/grow the need for customer satisfaction and speed of service will increase over time
We will need to answer the question(s) “why are wawa lines so long”?, “why are customers dissatisfied”?
I am finding it challenging to find any surveys/stats about wawa aside yelp reviews. We should create a survey of some sort to back our recommendation for kiosks/self checkout. Not saying this has to be real, we can make up survey results in our favor based upon us “asking” our family, friends, co-workers, etc.
Description & reasoning for the modeling techniques used in our analysis:
I think our best bet with this is to use statistics/surveys to analyze the situation. This is probably the easiest and most efficient option we have.
https://www.statista.com/statistics/1007139/number-of-wawa-fuel-stations-us/
As companies expand and develop, process improvements become crucial for the longevity of an organization. If a company is not improving the way it performs processes, it will likely fall behind in competition. Succeeding in today’s business environment means constantly looking for ways to do things better. Continuous improvements in operations can help remove inefficiencies and ultimately improve the productivity of team members.
Wawa is an organization that is constantly growing, with over a chain of over 630 convenience stores including 360 offering gasoline, Wawa stores are located in Pennsylvania, New Jersey, Delaware, Maryland, Virginia and Florida. As the popularity of Wawa has grown, traffic has as well. locations are usually in populated areas and can get crowded often which affects customer satisfaction. Most of the time, the problem is parking lot congestion, especially locations with gas stations. In addition, parking lot congestion affects the flow of the store, which causes long lines because of the volume of customers.
As stakeholders we are challenged with creating a change management plan to improve the flow of the parking lot and eliminate long wait times when waiting to check out. First, we analyze the data by looking at “peak times” during daily operations.
