i need to insert the research from document Part C into the template of Nasha W course project part C's template.Please use document Part C to completely fill out the second doc provided.Due tomorrow.

Fall 2019 Course JWI550 | Professor Chinue Uecker

Assignment 2: Part C

Nasha Wonsley

Describe how quality is measured and managed in day-to-day operations in your industry?

The healthcare industry’s main priority is providing great quality, products, and service to patients. Quality management is an important part of their business. Even with the new healthcare regulations, healthcare companies must still ensure they provide excellent quality to patients. In order to ensure this quality is achieve, companies have to implement quality management systems to measure quality. A quality management system analyzes, evaluates, and measures healthcare operations such as processes, outcomes, patient perceptions, patient care, medical services, systems, and structure. These operations are related to providing the best quality to patients. It can also measure patient information. The system can examine health records and other information to determine the quality of services the patient has been receiving. This system can provide qualitative and quantitative information to companies (Agency for Healthcare Research and Quality, 2018). It is put into place to make sure a company is in compliance with health care regulations and are continuing to improve in quality. There are also non-profit and private sector organizations to measure the quality within the healthcare industry such as the Joint Commission, Centers for Medicare and Medicaid Services, National Quality Forum, American Medical Association, and many more.

Provide two (2) examples of internal or external quality failures in your industry? What has been the impact of these failures?

Although companies have quality management in place, they are still faced with internal and external quality failures. One internal quality failure is medical mistakes and human errors. Preventable medical mistakes are the third leading cause of death in the US (Dr. Mercola, 2013). In this case, about 200,000 die yearly from hospital errors. Not only are patients affected, but workers also are injured or become ill from their work. For example, a nurse has information that a patient has signs of internal nose bleeding, but does not inform the doctor before a big procedure. One external quality failure is having an effective payment model. Most people pay for services rendered, but its normally based on quantity or price rather than quality. Since providers received the disbursements directly, it does not allow for collaborative with other companies or with incentives. As a result, it leaves patients with increased expenses and unsatisfactory experiences. Healthcare companies should focus on having a value-based payments and having a variety of payment options. Another external quality failure is product recalls (i.e. communication). Hospitals must stay attune to product recalls when providing products and services to patients. This can affect their quality. The communication between the device or product company to hospitals and other healthcare companies must occur immediately. If not, then the quality of service will be nonexistent and it will negatively affect the patient.

Agency for Healthcare Research and Quality. (2018, October). Understanding Quality Measurement. Retrieved from Agency for Healthcare Research and Quality: https://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/chtoolbx/understand/index.html

Dr. Mercola. (2013, October 9). ew Report: Preventable Medical Mistakes Account for One-Sixth of All Annual Deaths in the United States. Retrieved from Mercola: https://articles.mercola.com/sites/articles/archive/2013/10/09/preventable-medical-errors.aspx

Martin, K. & Osterling, M. (2014). Value Stream Mapping.

Newton, J. (2017, November 1). How Hospitals Can Benefit from a LEAN Model . Retrieved from Cerner: https://www.cerner.com/blog/lean-tools-for-health-care-efficiency