Enclosed is the Part D template with my value stream map, the recommendations from your course projects, and a guide on the PEMM tab to fill in the rows. I've filled in the first row for Process and

JWI 550: Operations Management Course Project Part D © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. 1 Assessment Scorecard using the PEMM Framework Due: Sunday , Midnight of Week 9 (10 % of course grade) Overview Making changes to improve processes is a powerful and necessary step in build ing competitive strength, but organizations must ensure that their (current and new) processes are capable of sustaining higher performance over time. To do that , they must develop two kinds of characteristics: process enablers , which pertain to indi vidual processes, and enterprise capabilities , which apply to the entire organization. To help in this endeavor, it is useful to leverage a proven model or “framework.” One of the most effective models is the Process and Enterprise Maturity Model (PEMM) . 1 In the final component of your Operation s Management Course Project , you will leverage PEMM to create a “scorecard” that will help you to assess your organization’s process and enterprise capabilities to support and sustain the improvements you have tar geted. Specifically, you will assess and evaluate the : Five process enablers of…  Design: The comprehensiveness of the specification for how the process is to be executed  Performers: The people who execute the process , particularly in terms of their skills and knowledge  Owner: A senior executive who has responsibility for the process and its results  Infrastructure: Information and management systems that support the process  Metrics: The measures the company uses to track the process’s performance Four enterprise capabilities of…  Leadership: Senior executives who support the creation of processes  Culture: The values of customer focus, teamwork, personal accountability, and a willingness to change  Expertise: Skills in, and methodology for, process improvement and design  Governance: Mechanisms for managing complex projects and change initiatives Instructions 1) Assess your value stream and your organization using the PEMM Scorecard exhibit on the last two pages of the Hammer article, “The Process Audit” (HBR), provided in Week 1 and Week 9 2) Discuss your findings, and highlight the strengths and opportunities for improvement 3) Develop actionable recommendations for presentation to senior management 1 The Process and Enterprise Maturity Model as described in “The Process Au dit” by Michael Hammer in the Harvard Business Review, April 2007. JWI 550: Operations Management Course Project Part D © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. 2 Submission Requirements Sinc e this is the part of the Operations Management Course Project where you will assess the capability of the organization to proceed and make the case for your recommendations (and requirements) for moving forward , your assignment should be written in the fo rm of a recommendation report delivered to senior management This means that you must leverage the data and findings you have already gathered in Parts A, B and C, but not simply repeat it. Your focus must be squarely on moving forward and include recomm ended actions and explanation s of how success will be measured . As you gather your information and craft your report around the PEMM scorecard, put yourself in the position of someone who has not been as close to the process as you have been. Help them to focus on what really matters, specifically:  The opportunity for wins if the improvement is successful  The risks to the organization if the initiative is not implemented (or n ot implemented successfully )  What conditions need to be in place to provide the greatest likelihood of success Scorecards are powerful tools for providing easy -to-understand snapshots , so make sure your scorecard tells the story you want it to tell. Keep you r narrative tight and your paragraphs short. The report should be approximately 3 pages in length and definitely no longer than 4 pages. JWI 550: Operations Management Course Project Part D © Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University. This course guide is subject to change based on the needs of the class. 3 RUBRIC: Assignment Part D CRITERIA Unsa tisfactory Low Pass Pass High Pass Honors Assess your value stream and your organization using the PEMM Scorecard found in the Hammer article, “The Process Audit” (HBR) . Weight: 40 % Missing PEMM Scorecard . PEMM Scorecard is included but it is partially filled out or poorly presented. PEMM Scorecard is fully filled out and adequately presented. . Good, detailed PEMM Scorecard , fully filled out and well presented. Exemplary PEMM Scorecard , fully filled out, and excellently presented. Discuss your findings, and highlight the strengths and opportunities for improvement Weight: 25% No discussion of findings and/or off - topic discussion with poorly structured overview of opportunities for improvement . Basic discussion of findings, but incomplete or unclear overview of opportunities for improvement . Clear discussion of findings and basic overview of opportunities for improvement . Clear discussion of findings and detailed overview of opportunities for improve ment . Excellent discussion of findings and detailed overview of opportunities for improvement , with specific references to past initiatives and comparison to current situation . Develop actionable recommendations for presentation to senior management Weight: 25% Incomplete, unclear , or missing actionable recommendations for presentation to senior management . Basic explanation of actionable recommendations but lacking specific details needed to support decision making . Good explanation of actionable recommendations with some specific details needed to support decision making . Excellent , well - written explanation of actionable recommendations with clear and concise details needed to support decision making . Excellent explanation of actionable recommendations with clear and concise details needed to support decision making . Very persuasively presented. Finished product presents responses and recommendations in a well - organized format that is easy to read and free from grammatical errors Weight: 10% Finished product is disorganized and/or difficult to understand and includes significant grammatical errors . Finished product is free from significant grammatical errors, but i t lacks organizational cohesion , making it challenging t o read and/or to understand recommendations . Finished product is free from significant grammatical errors and presents responses and recommendation s in a satisfactory manner . Finished product is well designed and written, with a clear, easy -to-read layou t and few grammatical errors. Finished product is well designed and written, with a clear, easy -to-read layout and few grammatical errors. Student makes good use of color and/or other design elements to create a visually appealing report.