Six Sigma (Knowles) Chapters 1-5 – pp. 10-39; Chapters 10-12 – pp. 63-86 http://www.goleansixsigma.com/wp-content/uploads/2012/02/The-Basics-of-Lean-Six-Sigma-www.GoLeanSixSigma.com_.pdf http://www.go

1 P L a C E E I I V V f o f o 2 A g e P L O L e a n W T C l o s i 3 A P - C A O b M e O p S L W h b C C E P r T e T r O y 4 P O v M M A L 5 I T s e n v c a n o b l i g a t T b e i n g g o o r w 6 B u E v e l o o & 7 B u P 8 B u P c i m " P - P r " R - R " O - O " F - F " I - I n n o v a t i t o s t a y c o m " T - T 9 B u T h d P & . . 1 B u $ $ $ L S M $ $ $ B R 1 H o I n o r r m a p p r M " S " L e a n M W S y s t e 1 H H M S & e V L H & m C C C I W D T A F L a b o M M M H S P E T L E T T L L E E 1 R e c o a b P . P P t o t o H o 1 W e P W e W e P P A n i s u Q Q d e L a L a C E n o r S e - u p O P r E v - i 1 W h W h W h N i s a S a n Q - H C - H O - t - H I n F a l t o s 1 W h W h W h L i s & F 1 W h W h W h L L i s i s & & F F D o n D o n o f o f 1 E C E E C C H i m a - c D p - T w : C Z e r M F u l 1 W T W W T T D b D b O n t P i o 1 - 2 I r e o 7 R o 2 A P A A P P A H n e e d e m M E A A A I M O O O W s i n W W s i n s i n T D A 2 H o w - T P S 2 B B E E C o n t T e R T r 2 C o n t V S M T e R T r B B E E 2 Q u i S B L a M 5 P V P C P T P C o n t V S M T e R T r B B E E 2 H o b O M H o H o b b O O M M D T o T o T o E l T r R P T 2 T S & T T S S & & & f o r a b p P n e m P - t e 2 T & T T & & & w # 1 # 1 # 1 # 2 # 2 # 2 # 3 # 3 # 3 # 4 # 4 # 4 W S S s s ! ! t c B 2 T & T T & & & w # 1 # 1 # 2 # 2 # 3 # 3 # 4 # 4 W " t n p r i O p e e S a 2 W - p o e R m & o 3 r s - r 1 d 2 r t T T T 3 L B e T T A I P L e I L e N - E - A - L - L - Y S L e a I E - c - s L e a n W h e 3 L P " T " D - a - v a l u a c t " D " a n " R w 3 L 1 S 2 3 4 5 L 3 C u C u V a A s h a o r t o s a t i N - V T v L 3 V " A c t f r " C " A t o e n a p r n . N - V " A t h e f o r g t o " T U M R - w S W L - D e 3 L - 7 I d e n " D e f e " O v e r " T r " W a i " I n s p " M o t i " P r - p r C s & * 7 C C s s & & * 7 * 7 M U D M U D - - v a v a & & 3 M o W O P r D I n T P r I L O - l W a L - u L H M I L - p R - o H L C D A H R - M U E T s V a l u A N - V a l u b W F r e d P e o P r P r T T 3 P P - - T T R M F G o V T N - V A T L 3 P P - - T T 9 9 - - V V L H H i i h h 3 P P - - T T W W P P a c t a c t s h s h F F - - t t 9 9 - - V V L 4 I d I d W c o f t h e m l u n n e c e s s r m - o f f s t r l c o r o v e r - p r L 4 I d I d O c o f w p o o r l p o o r i l S u p p l I n m i m i n h i p r L 4 L W F T O , P E O T O W P r M o W F D M a k i n M u M o T I n Q Q O v T c u T U e U T W D r U I o P P D S L a 4 I n I n L S T P 5 Q P L I D T V P S P C A P P C R F i n Y Y L 4 P P & w i n t r - s c v T s c h W s u p p l L a b o r t T h e t t L 4 L 3 i n & " M " I n f " W - i n - p r & L H o 4 L H o A w W A w W A w a E O a D & A h o 4 B - o 3 M & " O " U n e " P L H o 4 B - o 3 M & " O m u - w " U n e m - w " P m u - w D L H o 4 L - W W & " d e " r " s " r " i " r " p r " p a 5 L - W W & " d " s t " g - a n - " i n " N N h h 5 L U U D D & & " U " F o r " U " G " A " I " S c " I " V e " S u s 5 T T & & & f o r a b p P P n e n e m m P - t o e L 5 S 5 S S i a p p l m e t I a p p r T h e l l T h e 3 .

o p p o r c 5 S I c o t I G r e t & S & . B t 5 S I S n t t c h s u I r i i 5 S D E T c l d S p e S i T s u 5 S M T a p b H e a b I d S 5 S A N A L T u c a s e T c a a 6 S I T c o p T m T t 6 S C O N T r e T m a o t I r e e a 6 S S E a c C A o r D t h a t p a r g a t h e r 6 S i x T T O D M A I C T O D M A I C A X X F X X X X B X X F X B X G X C X H X C X t C X p C X X X X A C C I K X X P X E G D P p P X X X c P X X C X P X X D X X X X P X X C Q X P R X C R X C S X X X X D X X X X S X D X X S X F S X X R S X S S X X X X P S X M T i X F X X X X X V X C C 6 S - S A d e m p e o p l e t h a t m p r k D t b e s y t h e r i s e x s i n c 6 L S M t h a t c g i v U o t h e r i n s p r 6 T W W R A M D R S W O K W M J u - i - t E P P M W W Y N W Y N I H E S W A W H O G Q I M T M M F D L K Q P M D W P P C O P Q Q F P W W L K L K T L C P L L T A W E T T S S C V A A F S L C P E C P W S S T F S C S W B K S K S S S W K T P C P P S S E A E T D L S V J i A 2 K - o e m e m a e a r e t L - A p 6 K A I Z E N 6 K a i K = Z = B S M C P A - t - d M - p N S P B J u s t - i - t S M i - p r P f C V K t t o f T i 6 " R " K " M " M w " N d i " P d a y " O n e - n p o s n T s n q u n T m a k n G e t o n b l n U m o n n D n I t s a n e v n H J U L G u 7 V V S T S T M A M A 7 O T h e w & A M U a s D L e a n T F u r t h e d o c E B L e a r 1 1 L S 7 T S Y C A - v a l r e q A - v a l r e q L W 7 A - v a d d e d o u m a l b a a r T b , t T S P Y C L V 7 W Q 7 M 9 I C H E H o F C a 9 I P W Q P L P W 1 P 1 W S S B 9 R E S L 2 V 2 7 S W 7 Q 8 L T W W 1 8 Q 8 D O D O 8 6 8 3 O p O p e e M I - v C P X 8 1 4 L V 7 C M C C 2 O D F P n C o S O r d O r d I A C C 1 O T C C 1 O F C C 1 O D C C 1 O F F O X 1 2 2 9 9 2 1 1 1 9 6 2 3 4 O 1 < < < P M L M C B B e e L V 7 " T - T b p i & " E s o - n " S m a " F i L W 7 " I - p a s f " I s o f " I c f " I t h a p p e " B t p e t . L W h 7 I h w - t - d s h - a e - v a i w " I a L V 7 I d - v a s t i " V y o o f m e d a L V 8 S R P S C o m P b u S S S s W e P E M e P R B l a S B a M e p a M e A S P s I n M e A E E S E A I n R C r a S W a S C S C C L P 8 S R C o m P b u S S W e P E M e P R B l a S B a A A S I n M e / A I n R S C S F S C r a L P 8 5 8 T T 5 5 5 - c a d t w S a A R - v E f E f F F 8 A A - - S S s s & & S e i r i S e i t - i n P S e i s o S e i k e t S h + + 8 S S 6 6 S S s s ! ! S e i S e i - i S e i S e i S h 8 L - O " R o A c 5 " S " P " V " V " T " S S 8 L 8 L R " T h w w w / " S B " T B " S P R & s I S B - 9 7 0 5 0 7 9 - 0 - 9