Read the case below and answer the following questions.
MGT 4104 Conflict Management Case Study Spring 2020 Page 1 Approved By Assessment Instrument Case Study Coue Name Conflict Management Coue code MGT 4104 Semester Spring Year 2020 Maximum Marks 15 Marks Instructor Dr. Kinslin D. Assignment Due Date 30 th March, 2020 Assessment Submission Instructions i) Case Study should be submitted by electronically through Turnitin ii) Academic dishonesty of any kind is strictly prohibited iii) Case Study should be submitted by its due date as scheduled by the Couse Instructor Word or Page Limit Theory question 500 words and for Problem all steps, answer and decision. Presentation Format Use the following format: Create a Word document for this case study. Put your name in the upper right hand corner. Below that, put your Student ID. Use the type face MS Word document, Times new roman, front size 12 and 1.5 line space, and use the same margins and paragraph spaci ng as this instruction document. •Begin with a brief paragraph that explains what you undented from this Given situation •Analyze the conflict thoroughly • Provide suitable resolution • Conclusion (Instructor provides additional guidelines and direct ions in class. Please clarify your doubts in the class hours / Office hour) Resources and Support Available College library, internet newspaper, Journals, magazines, or other reference sources. Description of Case Study Task Interpersonal intervention to handle challenging personalities at workplace and different conflict management techniques to resolve organizational issues are assessed. Couse Learning Outcomes Assessed Course Learning Outcomes Question Number 3. Formulate interpersonal intervention to handle challenging personalities at workplace 1 4. Apply appropriate conflict management techniques to resolve organizational issues Evaluation Criteria The instructor evaluates Case Study and awards marks based on the following criteria: • Introduction of the given case study (2 marks) • Analysis of the Conflict in various viewpoints (6 marks) • Convene Resolution of the Conflict (5 marks) • Conclusion (2 marks) MGT 4104 Conflict Management Case Study Spring 2020 Page 2 Read the case below and answer the following questions. In a large publishing company in New York, a young woman, Laura, was hired as a copy editor for one of the many journals produced by the company. Seven other employees worked on this team editing this Journal, including a s enior editor named Tim. Laura had worked there for about a month when she and her fellow co -workers went for happy -hour after work. Everybody had a great time and had consumed a fair amount of alcohol. When everybody was leaving the bar to head home, Tim, who had been secretly attracted to Laura since she started work at the journal, hailed a cab and offered to share the ride with Laura. Laura accepted the offer. Once she was inside the cab, Tim then suddenly made an aggressive advance toward her.Horrified , Laura pushed him away and told him to get out of the cab. Mortified, Tim slinked out of the cab. The next day, Laura came to work with some apprehension. How would she deal with Tim? Would the cab incident affect her job? Although Tim did not supervise her, would he try to get her fired? Tim immediately went to her office and apologized for his extremely inappropriate behavior in the cab. Relieved at his apology, Laura decided not to pursue the matter through any formal channels in the office. She figure d that since Tim apologized, there was no need to dwell on the incident. After all, Laura was a new employee, still in the process of learning the office politics and proving herself as being a competent editor. She did not want to rock the boat or bring n egative attention to herself. Everything would have been okay if Tim had stopped at just one sincerely expressed apology. However, whenever he found himself alone with Laura, Tim apologized again. And again. He said he was sorry about the incident at ever y opportunity he had for three months. This constant apology was awkward and annoying to Laura.
Ironically, by Tim apologizing continuously for his unwanted attention in the cab, he was foisting another form of unwanted attention upon Laura. When he first started apologizing, Laura told him that "it was okay". After three months of many apologies, she reached a point where she asked him to stop apologizing, to no avail. Frustrated, MGT 4104 Conflict Management Case Study Spring 2020 Page 3 she confided in a few co -workers about her unusual dilemma. Consequently, th ese co -workers lost respect for Tim. Although the cab incident was not common knowledge in the office, Tim sensed that others knew about it by the way they interacted with him. The incident became the office "elephant" that the employees "in the know" saw , but didn't explicitly acknowledge. Meanwhile, Laura was tired of hearing Tim apologize and her feelings of discomfort increased. So when another editor position opened up in another journal division of the company, she applied for the job and was transfe rred to the other journal. In her new position, she didn't have Tim bothering her anymore. But she was unhappy with her new job. The journal material was very boring. She didn't work as well with her co -workers as she did in the previous journal (excepting Tim). She realized that she really enjoyed her old job. She began to regret her decision to avoid the conflict with Tim by moving to the new job. In an effort to seek advice as to how to solve her problem, Laura decided to consult with the company ombudsm an. QUESTION 1. Propose a solution that the company ombudsman can offer through interpersonal intervention. (15marks) The solution should cover: • Introduction of the given case study (2 marks) • Analysis of the Conflict in various viewpoints (6 marks) • Provide Convene Resolution of the Conflict (5 marks) • Conclusion (2 marks)
