StudyDaddy Article Writing Writtenn papers include the following minimum elements: Company Background Evaluation of the Supply Chain Processes Drivers of Supply Chain Performance Network Design Risk Mitigation within the Su

Writtenn papers include the following minimum elements: Company Background Evaluation of the Supply Chain Processes Drivers of Supply Chain Performance Network Design Risk Mitigation within the Su

Petstore Supply Chain Management Report STUDENT NAME California State University San Bernardino SCM 607 XXXXX 2018 PETSTORE COMPANY Supply Chain Management Report Table of Contents Company History ................................ ................................ ................................ ................ 1 Evaluation of the Supply Chain Processes ................................ ................................ .......... 3 Supply Chain Performance Drivers ................................ ................................ .................... 4 Network Design ................................ ................................ ................................ .................. 6 Supply Chain Risk Mitigation ................................ ................................ ............................ 7 Forecasting Practices ................................ ................................ ................................ .......... 8 Sales & Operations Planning ................................ ................................ .............................. 9 Inventory Management Practices ................................ ................................ ...................... 10 Use of Transportation ................................ ................................ ................................ ....... 11 Sourcing Decisio ns ................................ ................................ ................................ ........... 12 Information Technology for Supply Chain Optimization ................................ ................. 13 Supply Chain Sustainability with Learning Outcomes & Recommendations .................. 14 References ................................ ................................ ................................ ......................... 17 PETSTORE COMPANY Supply Chain Management Report 1 Company History Founded in 1965, the mail -order veterinary supply business, UPCO, changed its name to Petstore in 197 9. The business started in San Diego, California and expanded all the way to Oregon by 1980, creating 40 retail store locations. By 1988, Petstore had acquired two smaller pet supply chains and more than tripled its number of store locations, entering the W ashington and Texas markets. Live animals were introduced in the late 80s as well. By 1992, Petstore had opened its first East Coast stores in New Jersey and coined their signature phrase, “Where the Pets Go.” By 1994, Petstore was the largest pet specialty r etailer, operating in 13 states with 218 stores. They went public under the ticker symbol PETC. The company has gone back and forth from being publicly traded to privately held. It was bought out by Leonard Green Partners and Texas Pacific Group in 2000 , but again went public in 2002. The company became privately held again in 2006 by investment groups led by TPG. Ten years later, the company was acquired by CVC Capital Partners and Canada Pension Plan Investment Board. It continues to be privately held to this date. In the late 19 90s, Petstore added grooming services and the industry’s first loyalty program. They also created the Petstore Foundation, a charity that focuses on animal welfare through adoption events, veterinary services, and research initi atives. By 2001, Petstore had launched its online platform, Petstore .com and had expanded to over 600 stores in 48 states by 2002. Petstore Park opened in downtown San Diego to host the major league San Diego Padres team in 2004 and had stores in all 50 states by 2008. By 2013, Petstore also opened stores in Puerto Rico and Mexico. As of 2017, the company held over 1,500 store locations, including more than 85 of its smaller, “Unleashed,” stores. PETSTORE COMPANY Supply Chain Management Report 2 Petstore has a long and consistent history of focusing on animal welfare and the creating a better world for animals and animal lovers. Their vision statement: “Healthier Pets. Happier People. Better World.” guides the company’s focus. To date, the Petstore Foundation has raised over $250 million and helped over 6 million ani mals find new homes (Our Mission n.d.) . They have also created the first National Pet Food Bank to help families going through hard times keep their pets. Petstore has also been long term partners with the San Diego Humane Society and was a founding sponsor of the Human Animal Bond Research Initiative. Another area that differentiates Petstore regarding their commitment to animal welfare is that they are very particular about the types of pet food they will carry. Since 2014, the company has refused to carry any dog or cat food or treats made in China . In 2018, they took their commitment to providing excellent food choices a step farther and announced that they will phase out all food and treats with any artificial colors, flavors, or preservatives. Petstore has also been expanding its pet services to offer in -store veterinary hospitals throughout the United States (Company History, n.d. ). As the company is now privately held, it can sometimes be difficult to get specific details on aspects of the operations a nd planning. The company is very private when it comes to its metrics and the specifics of its operations. This lack of public information can be seen throughout various areas in the remainder of this paper. Rather than specific details about every aspe ct of the company’s practices, there will be areas within the paper that reflect general recommendations for best practices that Petstore is most likely following as a persistent industry leader. PETSTORE COMPANY Supply Chain Management Report 3 Evaluation of the Supply Chain Processes Petstore ’s supply chain is designed around meeting customer expectations effectively and efficiently. In order to do this, the company must ensure that there is communication of information across the entirety of the supply chain. This requires the integration of data from the point of sale all the way to the suppliers. Decision makers will need accurate and timely updates in order to properly adjust their plans and account for product movement along the entire supply chain. Adequate information is key to making every decisio n from quantity of inventory supply requests to the placement of facilities to best meet customer demand. Location of facilities is increasingly important as transportation costs increase over time. A well distributed supply chain network helps ensure t hat retail locations and customers are provided with responsive and rapid service at all times. Failure to provide for these expectations could easily result in loss of sales and customer loyalty to competitors who may be better able to provide alternativ e services to customers. With the increase in e -commerce and physical locations, distribution center locations must be strategically planned in order to service the markets most efficiently. In 2016, Petstore christened their 10 th distribution center, located in Nevada. The facility services over 200 Petstore locations as well as online orders. The new distribution center was opened as a part of the company’s aggressive growth strategy. It was developed specifically to suit the com pany’s needs and be environmentally friendly (Johnson, 2016). This distribution center will be discussed further in different sections of the report as it is relevant. However, it is important to note here that the decisions made in the development of su ch a recent facility are most likely indicative of the direction of trends within the company’s decision -making processes. PETSTORE COMPANY Supply Chain Management Report 4 There is clearly a focus on expansion and fulfilling their obligations in an efficient , updated, and environmentally friendly way. Petstore also brought a new Executive Vice President of Supply Chain and Inventory onboard in 2018. Laura Wilkin, a seasoned leader with a retail background, is now responsible for the company’s inventory management operations. Bringing on an executive with over 30 years of experience in supply chain operations should help Pet store remain competitive in the rapidly changing industry. Their CEO, Brad Weston, stated that, “Laura will lead efforts to add capabilities and capacity throughout our supply chain to ens ure our customers can get what they want, whenever and wherever they want it” (Pet Age Staff, 2018). It is clear that Petstore takes their supply chain processes very seriously. They make decisions after careful data driven consideration and are willing to h ire experienced veterans to lead their expansion and operation initiatives. As a multinational corporation operating with a global supply chain network, failure to address any supply chain pain points can drastically undermine the bottom line. Supply Cha in Performance Drivers As a privately held company, Petstore must continuously provide its investors with acceptable financial performance measures. These stakeholders are concerned with the return on their equity as the main summary measure of the company’ s performance. They will also be interested in the other supply chain performance drivers such as the return on assets, return on financial leverage, accounts payable turnover, inventory turnover and the property, plant and equipment turnover. Each of th ese supply chain drivers requires that the company continuously adhere to the customer demands and satisfy the trends in the market. One such trend is exhibited in the PETSTORE COMPANY Supply Chain Management Report 5 “humanizing” of food for dogs and cats. Pet owners are increasingly willing to spend h igher amounts than ever before on their furry companions. Over the last several years, sales of dog and cat food and treats have steadily increased. As American snacking trends increase, so too do their tendencies to treat their pets with one in eleven p et owners claiming that they feed their pets some form of food toppers like a sauce or gravy as a treat and expression of love. These owners tend to highly value quality ingredients in both the food and treats that they offer their pets. This is primaril y because, as pet owner’s views of their companion animals become more humanized, the health of their companions become a top priority (US Pet Food Market, 2018). Satisfying these customer desires is one way that Petstore can create customer loyalty. The co mpany has taken significant steps toward this goal and in recent years has begun phasing ou t all pet foods with artificial flavorings, colors, and preservatives. These items are no longer being carried because data has shown that customers display a marke d preference for food and self care products of their own that are free of such synthetic ingredients. In order to differentiate itself and remain competitive in the market, Petstore is betting that this trend will extend to customer purchases for their anim al companions (SupplyChainBrain, 2018). Another performance driver that Petstore must consider is the supply chain responsiveness expected by today’s customers. Amazon has set the standard for expectations in the e -commerce industry and because of their two -day Prime free shipping offerings, rapid inventory availability is vital to a good customer experience. Petstore .com has attempted to offer its customers an acceptable experience by advertising free shipping for orders over $49.00 as well as discounts on rep eat deliveries. PETSTORE COMPANY Supply Chain Management Report 6 Network Design Petstore has always needed to work strategically to design its distribution network. It must balance the costs of meeting the customer’s needs with the value that it provides. Facilities and distribution centers must be loca ted in areas that can provide responsive service to both storefronts and online shoppers. Their latest distribution center site located near Reno, Nevada was chosen for several important reasons. Petstore ’s Chief People Officer stated, “As we looked at the geographic criteria, proximity to our stores and being near central transportation is important. We wanted a location that would be good for our northwest and have a skilled workforce we could hire” (Johnson, 2016). The best way to ensure that the company’ s facilities and stores are opened in the most beneficial locations is to make data driven decisions regarding site locations. In the next section, Petstore ’s use of Esri’s ArcGIS Business Analyst software to make informed decisions about site locations will be reviewed. The software has become an integral part of the decision -making process for Petstore for each new location selection. Retail locations and cost are not the only things that must be considered when it comes to network design. Petstore must also consider the customer’s desires, sustainability, and corporate responsibility. One example of meeting both customer desires and adh ering to corporate responsibility was discussed earlier when the company had to redesign its supply network to exclude all food and treat items with ingredients from China. Another important aspect of customer preference regarding network design is in ho w they order and obtain their merchandise. In 2018, Petstore began utilizing Yantriks in order to allow customers to buy products online and pick them up in store. The Yantriks Personalized Fulfillment Platform gives customers the opportunity to see if thei r desired item is available at PETSTORE COMPANY Supply Chain Management Report 7 their local store and allows them to make their purchase to be picked up the same day (Amigud, 2018). Supply Chain Risk Mitigation In order to help mitigate the risks associated with opening new locations, Petstore has been util izing the Geographic Information Systems technology put out by the Redlands, California -based industry leader, Esri, since 2006. Prior to this site selection method, the company relied on a site selection committee that had a good track record, but the co mpany wanted to utilize a more scientific selection process that would allow them to feel more confident in their location investments. Opening a new store requires significant expenses and commitments and accurate site selection can help minimize the ris k of costly mistakes. Shawn Hanna, the Director of Financial Analysis at Petstore , stated that by implementing this risk mitigation software solution, “[Petstore ] successfully avoided the downside risk associated with several locations, which more than pays for our investment in the ESRI solution” (Pillar, 2010). By utilizing industry benchmarks and tracking metrics regarding avoided losses as well as key performance indicators from locations opened utilizing the new process, Petstore is able to prove that their E sri software risk mitigation strategy is effective. Petstore is also attempting to mitigate the risks it faces in losing market share to Amazon and other online retailers. Petstore .com offers customers a good online experience with a clean and user -friendly s ite, but that does not ensure that pet parents will continue to come to a specialty site when they could just as easily buy their pet the desired items on Amazon at the same time that they also purchase other things for themselves that are unrelated to the pet industry. Petstore must continue to ensure customer loyalty by remaining relevant and offering PETSTORE COMPANY Supply Chain Management Report 8 value. This requires innovation and the willingness to try new offerings for both their new and existing customers. One method they are using to “Amazon -proo f” themselves is to begin focusing on more service -based offerings. In 2018, Petstore launched a pilot store in San Marcos, California. This store, called Petstore ach, offers a limited assortment of products, but only about a third of the store is shelf -space for inventory. The remainder of the store is focused on offering in -person services that could not be replicated through an online platform. These services include pet training, veterinary care, grooming, dog walking and other services. They are also te sting a membership offering that will hopefully ensure further customer loyalty by giving members discounts on merchandise as well as a number of free veterinary visits at the store every year. Petstore plans to carefully review and consider customer feedbac k from this experiment and make modifications as needed (Thomas, 2018). Forecasting Practices Since it is a privately held company, Petstore is not very forthcoming about the methods it uses to forecast sales. However, as one of the industry leaders, it is s afe to assume that they are utilizing multiple methods of forecasting. By using multiple forecast methods, the company can create a combined forecast that is more effective than using any one method alone. It is not at all unlikely that they are using ti me series forecasting to analyze their historical demand and make assumptions that past demand is a good indicator of future demand. They are most likely also using causal forecasting to evaluate certain environmental factors, such as the state of the eco nomy and trends in pricing. Petstore has proven that it is willing to step out of the ordinary and test innovative offerings, such as more service -oriented storefronts and focusing on selling products with no PETSTORE COMPANY Supply Chain Management Report 9 artificial flavors or ingredients. These innova tions are not without risks. It would be foolhardy for the company to proceed in such matters without some level of simulation forecasting. By simulating potential consumer choices, Petstore can make more confident decisions regarding less drastic moves, su ch as price promotions. Simulations will also give them some idea of what to expect on their more costly investment ideas. Although no forecast is ever entirely accurate, it is safe to say that by this time, the company has developed a reasonably suffici ent method for determining the demand to be expected at any given time. Sales & Operations Planning The company must constantly work to properly manage its supply with demand through sales and operations planning. This can significantly help the performa nce of products with a predictable variability. By taking predictable variability into account for strategic decisions, Petstore can avoid many demand problems like high levels of stockouts during high demand times and high levels of inventory during low dem and times. It is important for a company with such a large footprint in the industry to ensure that their sales and operations teams are working toward the same goal. There must be a constant flow of communication in both directions so that planning and executing the deli very of products to the customers takes place as predicted. Creating a system of communication through all levels of the supply chain assists in creating an optimized aggregate plan. Because the company is so large, Petstore is able to see great benefit fro m aggregate planning to determine levels of capacity, production, stock -outs, inventory, and pricing. Promotional timing is key to managing demand. PETSTORE COMPANY Supply Chain Management Report 10 Inventory Management Practices Like most retailers, Petstore can vary the amount of workforce it employs at a ny given time. When necessary, the use of a seasonal or temporary workforce can be employed. They can also vary their available workforce by altering scheduled employment shifts. This allows for capacity management at its facilities. Many of the produ cts offered at Petstore stores are not actually produced by the company itself. This means that inventory must be managed by the amounts purchased from suppliers and held in inventory. Seasonality of each available item must be considered. Although pet foo d is necessary throughout the year, other items may prove to have a predictable variability. Responding to predictable variability in demand appropriately is important. By managing supply and demand for these items, Petstore can minimize their increased cos ts and decreased responsiveness. This can be done using a tailored capacity management technique that synchronizes production and inventory rates with the expected demand, while also utilizing a level strategy to build up inventory on non -perishable good s in anticipation of future demand. A mixed strategy for inventory control is best because lay offs are never good for workplace morale or company image. However, many of Petstore ’s products are perishable and not all are seasonal, so a straight level strat egy would not be ideal. It is important to utilize a first in first out shelf stocking method in order to minimize spoilage. This means that employees stocking shelves must be trained to ensure that new product is placed at the back of the shelf and olde r product is moved to the front. PETSTORE COMPANY Supply Chain Management Report 11 Use of Transportation Transportation of products throughout the supply chain network accounts for a large portion of the overall cost of operations. It is therefore very important to make design, planning, and operationa l decisions strategically to ensure that costs are minimized without adversely affecting expected responsiveness. It is assumed that Pet store primarily utilizes water transportation methods to ship product from suppliers overseas to their distribution center s in the United States. Rail and truck shipments no doubt account for the majority of the land transportation, making the supply chain’s transportation system intermodal. As mentioned previously, distribution centers are used to store and process bulk am ounts of product for local stores and they must be located strategically to provide the most benefit to the bottom line, including decreasing transportation costs. In 2015, Petstore also partnered with Instacart, to create a same -day delivery service called Petstore Now. Petstore ’s Chief Marketing and Digital Officer, Michael Zuna, stated that Petstore ’s younger pet parents want a more “on demand resolution to their pet purchases.” With so many tech -savvy Millennials treat ing their pets like real children, this customer need comes as no surprise. Zuna stated, “The value proposition was firing on all cylinders and it quickly became obvious to us that there was enormous opportunity for competitive differentiation here” (Enri ght, 2016). Petstore must weigh the cost of this new service against the value it provides to their customers and decide how much they are willing to supplement the cost of at -home delivery. The same decision must also be made regarding their repeat delive ry and regular home delivery orders. At present, Petstore offers discounted purchase rates on some items for repeat delivery as well as free shipping. Customers making one -time purchases must pay for shipping their items PETSTORE COMPANY Supply Chain Management Report 12 unless the total purchase amount exc eeds $49.00. For Petstore Now services, the current promotion offers free delivery on first orders. Sourcing Decisions Petstore is exceedingly particular about its sourcing decisions. Because a part of the company’s vision is to focus on “Healthier Pets,” the ir decisions regarding product procurement must remain in alignment with that goal. They must also consider the customer’s demand and trends in desires. The ever -increasing trend toward people making more informed and healthier choices about what they pu t in their body has certainly caught the attention of Petstore ’s decision -makers. It stands to reason that with the uniquely emotional position the pet supply industry has, it is important that such trends be considered. Customers looking for smarter choice s in their own diets often want to ensure that their beloved pets are eating as well as they are. The company has taken several significant steps toward this goal. In 2014 , there was a series of complaints about pet illnesses and deaths after apparently ingesting treats made in China. The U.S. Food and Drug Administration conducted an investigation, but had not concluded that the treats were, in fact, at fault for the problems. Petstore , however, took customer complaints to heart when they asked that the c ompany discontinue selling treats from China. Petstore had already begun cutting down on the number of treats that it sourced from China three years prior, but when pet parents made their voices heard, the company announced that it would discontinue sourcing food from China completely (Thixton, 2014). In addition to these quality and customer preference considerations, the company must also consider other aspects when making sourcing decisions. Cost, availability, and responsiveness of the suppliers will und oubtedly play a role in the final decisions Petstore makes PETSTORE COMPANY Supply Chain Management Report 13 on who it retains as a supplier. The supplier’s reputation is also important as it can affect the brand image of Petstore . In 2016, the company dropped their relationship with a supplier of small anima ls after a USDA investigation was opened against them because of allegations of mistreatment of animals. Petstore stated that the supplier was found to be operating outside of the required animal care standards that Petstore established (Bowerman, 2016). Inform ation Technology for Supply Chain Optimization Like any successful company in this day and age, Petstore utilizes numerous types of technology in its everyday operations and planning practices. As the first in the industry to implement a loyalty program, Petstore is no stranger to tracking customer data at the point of sale. This data can be used to create more meaningful offerings and advertisements. In 2016, the company signed with Toshiba Global Commerce Solutions to begin implementing a new retail point -of-sales technology to increase their focus on the customer journey and allow for a more unified cross -platform experience (Grill -Goodman, 2016). The company continues to prove its willingness to adapt to changing technologies and remain innovative. Petstore recognized early on that there was a strategic opportunity offered in the new voice -assistant technologies on the market. In order to remain top of mind as the best source for consumers to gather pet -related information and to find pet products, the compa ny would have to ensure that their message was the one that was heard first when consumers reached out to their voice assistants. To accomplish this, the company acquired the Petstore ach brand in 2017 and began working to create an artificial intelligence sy stem that would work with voice to offer new ways for customers to engage with their brand. In July of 2018, Petstore went live with their voice -activated programming initiative on Amazon Alexa and Google Assistant (Kaplan, 2018). PETSTORE COMPANY Supply Chain Management Report 14 As mentioned previously, Petstore utilizes Esri ’s ArcGIS Business Analyst software to analyze the viability of its new store locations. This location -based market intelligence software is able to offer incredible detail on demographics, lifestyles, and the spending habits of an area down to the neighborhood level. By combining this data with their own internal information, Petstore is able to successfully utilize technology to mitigate risk and improve their ability to assess a new location’s sales potential. Use of this technology allo ws for data -driven decision - making when it comes to location selections as well as prospective customer predictions (ArcGIS, n.d.). Petstore also integrates innovative technology into its new distribution center in order to increase efficiency at fulfilling o rders and minimizing ongoing facility operations costs. Their latest distribution center offers LED lights that use motion sensors to decrease unnecessary usage. The lights are also equipped to harvest sunlight as well as to adjust their own brightness based on the level of natural light outside. The air conditioning system also detects the weather status outside and can capture it to offset excessive usage of conditioning while still keeping the room temperature consistent. Another installment in the c enter is a voice picking system that allows workers to get instructions from wireless headsets (Johnson, 2016). Supply Chain Sustainability with Learning Outcomes & Recommendations Customers are indeed becoming increasingly concerned with the environmental impact that is made by the companies at which they shop. It is important for Petstore to continue to be conscious of their footprint. In order to satisfy customer desires, however, they must also offer customers ways to feel that they too are making a diff erence. Petstore has done this by “going PETSTORE COMPANY Supply Chain Management Report 15 green” in several product lines it carries, including their own Planet PETSTORE line. The earth - conscious line of toys, grooming, home products, and pet accessories focus on affordable offerings made primarily of recycl ed and natural materials made from sustainable sources. Packaging materials on these products are also made of sustainable and recycled materials (West, 2011). Petstore has historically proven that they value sustainability . As an industry leader, they are able to hire staff that is specifically dedicated to focusing on sustainability. They are aware of the major environmental impacts that occur because of their supply chain processes and work to minimize them. I n 2014, the Pet Industry Sustainability Coal ition (PISC) interviewed Petstore ’s Vice President of Sustainability, Safety & Environmental Health , Jim Thomas. Petstore was the first retailer to join the coalition and Thomas stated that as part of their vision to build a “Better World,” the company must wor k with other “like -minded companies interested in reducing energy use, decreasing waste and conserving precious natural resources…Pet parents really care about the environment and [ Petstore ’s] job is to provide them with products that are aligned with their v alues” (Bolton, 2014). PISC is not the only organization concerned with sustainability and ethics with which Petstore associates itself. Another example of such organizations is Habitattitude, an environmental protection agency committed to not releasing u nwanted fish or aquatic plants into public areas. Pet store lists this agency in its resource center and on its animal care sheets to encourage public education regarding the dangers of introducing non -native animals to the wild. In 2017, Petstore was recognized as one of the world’s most ethical companies for the sixth consecutive year by the Ethisphere Institute. Only three companies received the honor in 2017. The recognition is only given to companies that “recognize their role in society to PETSTORE COMPANY Supply Chain Management Report 16 influence and d rive positive change, consider the impact of their actions on their employees, investors, customers, and other key stakeholders and use their values and culture as an underpinning to the decisions they make every day.” The institute developed an Ethics Qu otient framework to enable quantitative analysis of these aspects in five key categories: ethics and compliance program, corporate citizenship and responsibility, culture of ethics, governance, and leadership, innovation and reputation. Moving forward, it is important that the company continue to guard against any threats that might tarnish its brand reputation. These threats could occur internally, through breakdown of the systems or bad employee behaviors, or it could come from externa l sources, such as unethical supplier practices. As an American household name, Petstore ’s brand is its most valuable asset. With so many aspects of the company’s daily operations kept private, it is difficult to offer recommendations for areas of improvem ent. All evidence seems to point to the conclusion that Petstore is doing an excellent job and remains both an upstanding and socially responsible company. They have obviously taken great care to practice their vision in all aspects of their decision -making processes. By continuing to remain vigilant and adhering to their vision of “Healthier Pets. Happier People. Better World ,” Petstore can continue to drive positive changes in the industry and remain an exemplary leader in the pet supply industry. PETSTORE COMPANY Supply Chain Management Report 17 Refe rences Amigud, E. (2018, December 10). Petstore Personalizes Fulfillment with Yantriks. Retrieved May 19, 2019, from https://yantriks.com/commerceclick/ Petstore -pers onalizes -fulfillment - with -yantriks/ ArcGIS Business Analyst. (n.d.). Retrieved May 11, 2019, from https://www.esri.com/en - us/arcgis/products/arcgis -business -analyst /overview Bolton, C. (2014, January 5). Sustainability Top Priority at Petstore . Retrieved May 20, 2019, from http://www.petage.com/sustainability -top -priority -at-Petstore / Bowerman, M. (2016, January 21). Petstore drops animal supplier amid federal probe. Retrieved May 18, 2019, from https://www.usatoday .com/story/news/nation -now/2016/01/21/ Petstore - peta -animal -abuse -small -animal -supplier -federal/79105326/ Company history. (n.d.). Retrieved May 5, 2019, from https://about. Petstore .com/company - history Enrig ht, A. (2016, November 01). How Petstore Now fits into Petstore 's sales strategy. Retrieved May 6, 2019, from https://www.digitalcommerce360.com/2015/07/27/how -Petstore now -fits - Petstore s-sales -strategy/ Grill -Goodman, J. (2016, May 19). Petstore Improves Omnichannel Experience. Retrieved May 11, 2019, from https://risnews.com/ Petstore -improves -omnichannel -experience Johnson, D. (2016, June 01). Operations under way at Petstore 's new DC. Retrieved May 8, 2019, from htt ps://www.nnbusinessview.com/news/operations -under -way -at-Petstore s-new - dc/ PETSTORE COMPANY Supply Chain Management Report 18 Kaplan, D. (2018, August 27). How Petstore Is Using Voice Activation To Connect With Pet Owners. Retrieved May 11, 2019, from https://geomarketing.com/how -Petstore -is-using - voice -activation -to-connect -with -pet -owners Our Mission | Petstore Foundation - Creating a Better World for Animals... (n.d.). Retrieved May 5, 2019, from https://www. Petstore foundation.org/our -organization/our -mission/ Pet Age Staff. (2018, May 24). Petstore Gets a New EVP of Supply Chain and Inventory. Retrieved May 13, 2019, from https://www.petage.com/ Petstore -gets -a-new -evp -of -supply - chain -and -inventory/ Pillar, M. (2010, May). PETSTORE Improves Location Selection. Retrieved April 14, 2019, from https://www.esri.com/library/articles/ Petstore -case -study.pdf PRNewswire. (2017, March 13). Petstore Recognized as a World's Most Ethical Company for 6th Consecutive Year. Retrieved May 20, 2019, from https://about. Petstore .com/2017 -03 -13 - Petstore -Recognized -as-a-Worlds -Most -Ethical -Company -for -6th -Consecutive -Year ScribbleMaps.com. (n.d.). Petstore Distribution Centers. Retrieved May 5, 2019, from https://www.scribblemaps.com/maps/view/ Petstore _Distribution_Centers/1z6L6vA6PX SCW Staff Writer. (2013, Sep tember 24). Petstore . Retrieved May 5, 2019, from http://www.scw -mag.com/sections/retail/198 -Petstore SupplyChainBrain . (2018, November). Petstore Bets $100M on 'Humanization' of Pet Food Ingredients. Retrieved May 18, 2019, from Thixton, S. (2014, May 20). Petstore Will Stop Selling Treats from China. Retrieved May 12, 2019, from https://truthaboutpetfood.com/ Petstore -will -stop -selling -treats -from -china/ PETSTORE COMPANY Supply Chain Management Report 19 Thomas, L. (2018, July 17). Petstore tries to 'Amazon -proof' its business with a new store. Retrieved May 10, 2019, from https://www.cnbc.com/2018/07/16/ Petstore -to-reinvent -the - pet -store -with -something -you -cant -buy -online.html https://www.supplychainbrain.com/articles/29010 -Petstore -bets -100m -on -humanization -of-pet - food -ingredients US pet food market report reveals pet humanization trend. (2018, March 12). Retrieved May 18, 2019, from https://www.petfoodindustry.com/articles/6694 -us -pet -food -market -report - reveals -pet -humanization -trend West, M. (2011, March 29). Going Green Isn't "Ruff" With PETSTORE (R)'s New Line, Planet PETSTORE (TM). Retrieved May 20, 2019, from http://www.nbcnews.com/id/42321348/ns/business -press_releases/t/going -green -isnt -ruff - Petstore rs-new -line -planet -Petstore tm/#.XOMT2MhKhPZ

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