Provide a reflection of 500 words (or 2 pages double spaced) of how the knowledge, skills, or theories of this course have been applied, or could be applied, in a practical manner to your current work

1 Department of Computer & Information Sciences COURSE SYLLABUS Course and Instructor Information Course Name ITS 631 – Operational Excellence Section – 6 Summer 2020 - IG Term Course Format: Asynchronous Online Course Professor Suanu Bliss Wikina, PhD, PMP, CISM, ITIL, CSM, PHR, SHRM -CP Contact Information Email: [email protected] Office Location: Remote Phone: 202 -445 -0365 Office Hours/Preferred Contact Times: At any time ( by appointment ) Nature of Course Content and Goals Course Description This course focuses on the skills & knowledge to guide an organization in its best use of technology to achieve its business goals and objectives. Although technical knowledge & skills are essential for technology professionals, this course focuses on the development of more general leadership skills. The ability to communicate with a broad set of stakeholders is essent ial & this course will offer exercises in skills such as negotiation, persuasion, agility, coaching & facilitation through case studies, roleplaying and simulation.

Technology leaders must also understand the elements of developing & implementing an overal l IT Strategy for the organization. This course will review the various levels of strategy & how strategy is implemented. Course Objectives, Learner Outcomes/ Assessments Upon completion of this course, the student will: • Analyze the concepts in the overall understanding of Information Technology which enhance the efficiency of operational efficiency within an organization. • Explore the various organizational learning theories to develop an understanding of the interaction of theory to practical approa ch. • Investigate the theories of globalization to enhance understanding of how various factors within the globalization framework influence operational excellency. • Summarize best practices to develop a greater understanding of the concepts that influence op erational excellence. • Ascertain the importance of resource management principles that influence the success of operational excellence. • be able to understand how Big Data impacts business intelligence, scientific discovery, and our day -to- day life. Course Website Access to the course website is required via the iLearn portal on the University of the Cumberlands website:

http://www.ucumberlands.edu/ilearn/ Books and Resources Required Text(s): • Bourgeous , D., Smith, J., Wang. S., Mortati, J. (2019). Information Systems for Business and Beyond. https://opentextbook.site/informationsystems2019/ • Langer, A. M. (2018). Information Technology and Organizational Learning. 3rd edition. Taylor & Francis Group, LLC. ISBN: 978 -1-138 -23858 -9 Recommended Resources : Please use the following journal titles, Web sites, and/or keywords to search for supplementary information to augment your learning in this subject. • Journal of Operations Management • Business Process Management Journal 2 • McKinsey Quarterly • Process Excellenc e Network Professional Associations • APICS - One of the leading providers of research, education, and certification programs that elevate supply chain excellence, innovation, and resilience. www.apics.org • POMS -Production and Operations Management Society (POMS ) is an international professional organization representing the interests of POM professionals from around the world. www.poms.org Requirements and Policies Academic Integrity/ Plagiarism At a Christian liberal arts university committed to the pursuit of truth and understanding, any act of academic dishonesty is especially distressing and cannot be tolerated. In general, academic dishonesty involves the abuse and misuse of information or people to gain an undeserved academic advantage or evaluation. The common forms of academic dishonesty include: • Cheating – using deception in the taking of tests or the preparation of written work, using unauthorized mate rials, copying another person’s work with or without consent, or assisting another in such activities. • Lying – falsifying, fabricating, or forging information in either written, spoken, or video presentations. • Plagiarism —using the published writings, data, interpretations, or ideas of another without proper documentation Plagiarism includes copying and pasting material from the internet into assignments without properly citing the source of the material. Episodes of academic dishonesty are reported to the Vice President for Academic Affairs. The potential penalty for academic dishonesty includes a failing grade on a particular assignment, a failing grade for the entire course, or charges against the student with the appropriate disciplinary body. Attendance Policy When any student has exceeded 20% of the time prescribed for any class, that student will be automatically dropped from that particular class with the grade of “F.” This grade is placed on the official transcript of the student and is tr eated as a failing grade in calculating the grade point average. The definition of a class absence is a student’s failure to attend class for any reason. Instructors may count three times tardy or leaving early to be equal to one class absence. There are n o excused absences , regardless of the reason for the class having been missed. However, faculty will make reasonable provisions to allow students to make up work if the absence is due to a university -sponsored function or a medical or family emergency that is documented in a timely manner. Allowance for students to make up work for other reasons is at each instructor’s discretion. A class absence does not excuse the student from being responsible for course work missed; the student is responsible for contac ting the faculty member in order to make up class assignments. The Vice President for Academic Affairs is the authorized agent to consider any excep tions to the above regulations. Residency Attendance: Each student must be in attendance for the entire duration of the required residency weekend. Late arrivals and/or early departures are not permitted. Punctuality is important as each student is required to have the documented in -seat time per USCIS regulations. If a student is not in attendance for the full session, he/she will be counted absent for the entire session, and receive an automatic “F” and will be required to pay the $300.00 make -up fee and attend a residency make -up se ssion. Participation Policy Study after study has linked successful academic performance with good class participation. Those who assume positions of responsibility must “show up” in order to be effective. Therefore, students are expected to actively participate in intelligent discussion of assigned topics in all areas (Discussion Board Activities, Synchronous Sessions, Forums, Shared Papers, etc.) to help process course material and/or to demonstrate understanding of course content. Point adjustments will be taken for non -participation. Disability Accommodations University of the Cumberlands accepts students with certified disabilities and provides reasonable accommodations for their certified needs in the classroom, in housing, in food service or in other areas. For accommodations to be awarded, a student must submit a completed Accommodatio ns Application form and provide documentation of the disability to the Disability Services Coordinator (Mr. Jacob Ratliff, Boswell Campus Center, Student Services Office Suite, jacob.ratliff@ucumberland s.edu ). When all paperwork is on file, a meeting between the student and the Coordinator will be arranged to discuss possible accommodations before accommodations are formally approved. Students must then meet with the 3 Coordinator at the beginning of each semester before any academic accommodations can be certified for that term. Certifications for other accommodations are normally reviewed annually. Academic Appeal Both undergraduate and graduate students have the right to challenge a grade. If discussions with the course instructor and department chair do not lead to a satisfactory conclusion, students may file a formal written appeal with the Vice President for Academic Affairs, who will forward the appeal to the chair of the Academic Appeals C ommittee. This formal written appeal must be filed by the end of the 4th week of classes in the next regular term following the term in which the course in question was taken. The Academic Appeals Committee then gathers information from the student, the in structor, and any other relevant parties. The Committee will deliver its recommendation on the complaint to the Vice President for Academic Affairs.

After reviewing this recommendation and concurring or amending it, the Vice President for Academic Affairs will inform the student and instructor of the disposition of the complaint no later than the last day of classes of the term in which the complaint was filed. Records of all actions regarding academic grade appeals, including their final disposition, are m aintained by the Vice President for Academic Affairs and the Academic Appeals Committee. (Undergraduate Catalog/Graduate Catalog) Appropriate Online Behavior Prohibited learner conduct includes, but is not limited to the following: Illegal Activities : Learners may not post, transmit, promote, or distribute content that they know is illegal or could reasonably be expected to know is illegal. Conduct that violates federal, state or local laws is prohibited. Theft : Learners may not post, tra nsmit, promote, or distribute content that violates copyright or other protected intellectual property rights. Unauthorized use of university property is prohibited. Theft or abuse of computer resources is prohibited. Disrespect : Learners may not harass , threaten, or embarrass others. Learners may not post, transmit, promote, or distribute content that is racially, religiously, or ethnically offensive or is harmful, abusive, vulgar, sexually explicit, or otherwise potentially offensive. Learners must ref rain from behavior that may be perceived as inappropriate, offensive, and unfair and must treat all other learners, faculty, staff, and administrators with respect at all times. Dishonesty : Learners may not intentionally provide false information, forge , alter, or falsify documents. Learners may not represent the academic work of others as their own. Learners engaging in prohibited conduct will be subject to disciplinary action, including, but not limited to:

course failure, probation, suspension, or expulsion. Such sanctions may lead to additional academic and financial consequences. Learners who are unable to complete a course resulting from disciplinary sanctions, suspension or expulsion are not eligible for tuition refunds. Student Responsibilities and Course Policies • The only authorized electronic means of academic, administrative, and co -curricular communication between University of the Cumberlands and its students is through the UCumberlands email system (i.e.

Webmail). Each st udent is responsible for monitoring his/her University email account frequently. This is the primary email account used to correspond with you directly by the University; imperative program information is sent to this email account specifically from campu s and program office. • Students should check for e -mail and class announcements using iLearn (primary) and University of the Cumberlands webmail (secondary). • Students are expected to find out class assignments for missed classes and make up missed work. • Students are expected to find out if any changes have been made in the class or assignment schedule. • Written work must be presented in a professional manner. Work that is not submitted in a professional manner will not be evaluated and will be returned as unacceptable. o There is a craft to writing. Spelling, grammar, punctuation and diction (word usage) are all tools of that craft. Writing at the collegiate level will show careful attention to these elements of craft. Work that does not exhibit care with regard to these elements will be considered as inadequate for college writing and graded accordingly. • Students are expected to take the examinations on the designated dates. If you are unable to take the exam on the scheduled date and know in advance, you are to make arrangements with your professor before the designated date. If you miss the exam, you m ust have a legitimate reason as determined by your professor. 4 Recognizing that a large part of professional life is meeting deadlines, it is necessary to develop time management and organizational skills. Failure to meet the course deadlines may resu lt in penalties. Keep in mind that all deadlines are set using Eastern Standard Time (EST). Late assignments will NOT be accepted. Course Activities and Experiences Students are expected to: • Review any assigned reading material and prepare responses to homework assigned. • Actively participate in activities, assignments, and discussions. • Evaluate and react to each other’s work in a supportive, constructive manner. • Complete specific assignments and exams when specified and in a profession al manner. • Utilize learned technologies for class assignments. • Connect content knowledge from core courses to practical training placement and activities. Writing Expectations Learning outcomes for candidates’ writing competencies include clarity of t hought, discernment in planning and organization, and integration of evidence and criteria. • The instructor expects that students will have knowledge of appropriate forms of documentation and use it where appropriate. APA format is required and style of no tation to credit all sources that are not your own. • There is a craft to writing. Spelling, grammar, punctuation and diction (word usage) are all tools of that craft. Writing at the collegiate level will show careful attention to these elements of craft. Work that does not exhibit care with regard to thes e elements will be considered as inadequate for college writing and graded accordingly. • All assignments, unless otherwise instructed, should be submitted in APA format. Links to Support Orientation to I -Learn: Student training course on I -Learn, https://ucumberlands.blackboard.com/webapps/portal/frameset.jsp Book Store: https://cumber.bncollege.com/shop/cumberlands/home Library: http://www.ucumberlands.edu/library/ Academic Resources & Writing Center: www.ucumberlands.edu/learningcommons Course Assignments and Evaluation Course Evaluation Students will be evaluated on: 1. Exams - Mid -Term (20%) and Final (20%) - Each exam will consist of multiple choice, multiple answer, short essay, matching, ordering, and True/False questions. Exam items derived primarily from lectures and readings. Exams will be available through iLearn and completed independently. 2. Homewo rk Assignments, & Quizzes ( 30 %) – Assignments, & Quizzes will be given throughout the term. Each quiz will consist of multiple choice/answer, short answer questions, matching, and True/False questions. Quiz items derived primarily from lectures and readin gs. Quizzes will be available through iLearn and completed independently. Assignments and Discussions will come from the course lectures, materials, and required reading assignments. 3. Discussions (10%) - Discussion questions are to be answered in discussi on forums where students will reflect on course concepts and their practical connection to a work environment. Students are encouraged to respond to at least two other students’ posts in addition to answering questions posed to them directly by others. 4. Pra ctical Connection Assignment (5%) – A required assignment to demonstrate or reflect on how knowledge and skills acquired by the student through meeting course objectives were applied or could be applied in a current or future workplace environment. 5. Researc h Project ( 15 %) – Students will be required to work on a research project on a topic related to concepts covered in the course. Topics should be chosen by the second week and submitted by the due date indicated in the course syllabus. The project may be co mpleted individually or in groups assigned by the instructor. Details will be provided. Grading Scale Graded work will receive a numeric score reflecting the quality of performance as given above in evaluation methods. The overall course grade will be determined according to the following scale: A= 90 0 – 100 0 (90% - 100%) B= 80 0 – 89 0 (80% - 89%) C = 70 0 – 79 0 (70% - 79%) F < 69 0 (Below 69%) 5 Course Schedule Weekly Unit Readings/Topics Assignments and Due Dates Week 1 May 04 - May 10 • Chapter s 1 & 2 (What is an Information System / Hardware ) (Information Systems for Business and Beyond) • Chapters 1 & 2 (The Revell Corporation/ IT Dilemma) (Information Technology and Organizational Learning) • Assignment #1 • Introduction Discussion • UC Plagiarism Pledge Due: May 10 Grade: 50 pts/1000 *Failing to Participate in Week 1 may result in being dropped from the course. Week 2 May 11 - May 17 • Chapter s 3 & 4 (Software/ Data & Databases ) (Information Systems for Business and Beyond) • Chapters 3 & 4 (Technology & ROD/Org. Learning Theories) (Information Technology and Organizational Learning) • Assignment #2 Due: May 17 Grade: 50 pts/1000 Week 3 May 18 - May 24 ▪ Chapter s 5 & 6 (Networking & Communications/ Infosys Security ) (Information Systems for Business and Beyond) ▪ Chapters 5 & 6 (Managing Org Learning/ Balanced Scorecard) (Information Technology and Organizational Learning) ▪ Assignment #3 ▪ Discussion 1 Due: May 24 Grade: 100 pts/1000 Week 4 May 25 - May 31 ▪ Chapter 7 (Does IT Matter) (Information Systems for Business and Beyond) ▪ Chapter 7 (Virtual Teams and Outsourcing) (Information Technology and Organizational Learning) ▪ MIDTERM EXAM Due: May 31 Grade: 200 pts/1000 Week 5 June 01 - June 07 ▪ Chapter s 8 & 9 - (Info Systems for Business / People in Infosys ) ▪ Chapters 8 & 9 (Union of IT and Org Learning/ Cyber Security Culture) (Information Technology and Organizational Learning) ▪ Assignment #4 ▪ Discussion 2 Due: June 7 Grade: 100 pts/1000 Week 6 June 08 - June 14 ▪ Chapter s 10 & 11 (Info Systems Development/ Globalization ) (Information Systems for Business and Beyond) ▪ Chapters 10 & 11 (Digital Transformation/ Gen Y Integration) (Information Technology and Organizational Learning) ▪ Assignment #5 ▪ Practical Connection Assignment Due: June 14 Grade: 1 00 pts/1000 Week 7 June 15 - May 21 ▪ Chapter s 12 & 13 (Ethics/ Trends in Information Systems) (Information Systems for Business and Beyond) ▪ Chapter 12 (Towards Best Practices) (Information Technology and Organizational Learning) ▪ Research Project ▪ Discussion 3 Due: June 21 Grade: 200 pts/1000 Week 8 June 22 – June 25 *SHORT WEEK* All assignments must be completed by Thursday June 25, 2020 at 11:59 PM EST ▪ FINAL EXAM Due: June 25 (Midnight ET) Grade: 200 pts/1000 Syllabus Disclaimer: This syllabus is intended as a set of guidelines for this course and the instructor reserves the right to make modifications in content, schedule, and requirements as necessary to promote the best e ducation possible within conditions affecting this course. Any changes to the syllabus will be discussed with the students.