To complete this Assessment: You are required to interview a nurse executive with human resource functions and, specifically, a nurse executive involved in implementing the performance management syst
Performance Management Interview Guidelines & Questions
MH003: Performance Management in Nurse Settings
Performance Management System Nurse Executive Interview
Planning and Arranging the Interview |
For this Performance Task, you will interview a nurse executive in a healthcare organization. Keep these qualities in mind in identifying the professional to interview:
Plan for 45–60 minutes to conduct the interview. You may speak in person, by phone, via Skype, or another means that is convenient for you and the interviewee. If you record the interview, obtain the person’s permission in advance. Confirm to your interviewee that all information obtained in the interview will be confidential. If preferred by the individual, you may identify the nurse executive and his/her healthcare organization using pseudonyms in the Competency Assessment materials you submit. Interview questions to guide your discussion begin on Page 3 of this document. Note: You are required to request the individual’s signature to confirm the interview. Fill in the information on Page 2, print out the page, and obtain the nurse executive’s full signature. Scan and submit the signed Page 2 as a separate Word file with your completed Assessment. |
Interviewee Profile and Confirmation Signature |
Name Healthcare Organization Unit/Department Job Title Years in Position HR-Related Responsibilities Relationship to You/How Identified for Interview |
Interviewee’s Signature: |
Conducting the Interview | |
There are 10 sets of question that follow for examining the performance management system in your interview subject’s healthcare organization. Keep the interview focus on the nurse executive’s unit (i.e., neonatal, critical care) to obtain as detailed information as possible: Take notes on the responses in the spaces on the right. If you record the interview, you are still encouraged to take notes on the person’s responses, as a safeguard in case there is any problem with the recording. | |
Questions | Responses |
1. What criteria are used to evaluate employee performance within your specific unit (i.e., neonatal, critical care) in the healthcare organization?
What are the sources of information (e.g., observation, patient satisfaction) that inform the criteria? How are the criteria communicated to employees? | 1. Notes/verbatim quotes: |
2. Basically, “performance management” refers to all activities carried out to manage and improve employee performance. This includes obtaining performance information and communicating this information to the employee; supervision; coaching; rewards; training; discipline; and at times, career development. Thinking about the performance management system for nurses in your specific unit, how does the system support development and retention of desired employee characteristics and behaviors? Note: Ask for both specific examples and comments on how well the system works. | 2. Notes/verbatim quotes: |
3. To what extent are the various components of performance management interconnected? For example, is performance appraisal information used to help identify training needs for employees? | 3. Notes/verbatim quotes: |
4. What types of training are provided to enhance employee performance and retention? | 4. Notes/verbatim quotes: |
5. How is information collected, maintained, consolidated, and summarized on employee performance and retention? What is the role of technology in this process, including ensuring privacy of employee information? | 5. Notes/verbatim quotes: |
6. Are peer reviews or multisource feedback (i.e., 360-degree feedback) used? If it is/has been used, what are/were its strengths and drawbacks? If it was tried and abandoned, why was it discontinued? What is your overall assessment of the multisource feedback, and circumstances (if any) when it might be useful? | 6. Notes/verbatim quotes: |
7. What are two types of training you would recommend to help prepare managers to discuss performance with employees? | 7. Notes/verbatim quotes: |
8. What are strengths of your performance management system to recommend as exemplars? | 8. Notes/verbatim quotes: |
9. What weaknesses in the performance management system need to be addressed? How do you know the nature of the weaknesses? | 9. Notes/verbatim quotes: |
10. What mechanisms are available, if any, for your employees to provide input on the performance management system? | 10. Notes/verbatim quotes: |
Analyzing and Reflecting on the Interview | |
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Completing the Competency Assessment | |
Part 1: Interview Matrix Summary Fill in the Performance Management System Interview Matrix Summary, provided with the Assessment materials, to create a visual summary of the information gathered through your interview with a nurse manager. Part 2: Interview Reflection In a separate Word document, write 2–3 pages that reflect on the interview and your overall impressions and that include the following:
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Final Submission Submit in three separate files:
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