You are the new Security Manager for a small bank in Iowa. They are growing exponentially and are planning to add the ability for customers to access their accounts via the web and mobile devices. The

All incidents related to cybersecurity require effective coordination between a variety of stakeholders. A response incident team play a significant role in the execution of appropriate processes of managing a security incident. However, handling a security incident cannot succeed without a response communication plan. Usually, a communication plan provides reliable and defined strategies to ensure organizations control the scenario amicably.

Generally, after the occurrence of any security incident, information related to the activation process arises. Therefore, the institution should have a specific reporting framework in case employees suspect any security threats. The area of emphasis should be establishing a security center and monitoring points that allow employees to air their concerns. A chief information security officer can work closely with response incident team to ensure activation process succeed.

Similarly, the financial institution should formulate a communication role. The primary purpose of a communication role should be to provide the incident team with a coordinated and consistent view of the security scenario (Mercer Kollar et al., 2016). Here, the institution should ensure they have technical expertise with skills to analyze incidents data.

 Another crucial area that the institution should put more attention is social media. It is imperative to monitor social media in any security incident.  Usually, social media is a fundamental medium of communication between companies and the public (Dolan, Conduit, Fahy & Goodman, 2016). For instance, customers use social media to express their grievances associated with a particular organization. Therefore, monitoring social media should be one of the objectives of the bank during any crisis.

References

Dolan, R., Conduit, J., Fahy, J., & Goodman, S. (2016). Social media engagement behavior: A uses and gratifications perspective. Journal of Strategic Marketing, 24(3-4), 261-277.

Mercer Kollar, L. M., Davis, T. L., Monahan, J. L., Samp, J. A., Coles, V. B., Bradley, E. L., ... & DiClemente, R. J. (2016). Do as I say: Using communication role-plays to assess sexual assertiveness following an intervention. Health Education & Behavior, 43(6), 691-698.