You are the new Security Manager for a small bank in Iowa. They are growing exponentially and are planning to add the ability for customers to access their accounts via the web and mobile devices. The

Solving cybersecurity issues require robust collaboration between the entire response team, external stakeholders and internal stakeholders. Generally, a communication plan plays a preeminent role in providing organizations with proper guidelines during incident response. Communication plan is one of the core components of the incidence response plan. Communication plan help organizations to make sound decisions when they are responding to a specific security incident.

            The foremost step to consider in a communication plan is formalizing the incident response team with the activation process. Usually, the crucial communication that emerges after a precise security incident is the actual activation of the response team (Williams, 2017). In case employees suspect any security incident, they should always report it to a security operation center and other designated monitoring departments. The institution should also consider implementing alerting technologies.

            Another crucial phase should be designating a point person specifically for external communication. Usually, when external stakeholders identify a security incident in the bank, they may start clamoring for exact incident details. Request from customers and regulators may overburden the incident response team. Therefore, the team must control incident rumors to ensure the institution presents a consistent detail about the incident.

            It is also vital to deploy criteria that enhance law enforcement. Often the incident response team must decide whether to enforce a precise law and the actual notification period. Such a decision is difficult as law enforcement may change the investigation nature of the incident and increase public attention. Therefore, articulating the most appropriate time to enforce the law is vital.

            The last consideration should be developing a communication template specifically for customer outreach. Ordinarily, security incidents necessitate the right communication channels with customers and the overall public. Thus, a response communication plan must consider s customer needs and rights. Communication template provides customers with accurate details of the incident.

Reference

Williams, M. J. (2017). Labor Management Principles in the Communication Discipline: Developing a Communication Plan Based on an Organization Analysis.