Instructions: In an essay format, please write about your newly developed definition of leadership. Please proof read and spell check your work. Errors in spelling and grammar will cause points to be
Shakitha Leavy
4115 Minnesota Ave NE Washington, DC 20019(901) 212-7899 [email protected]
PROFESSIONAL SUMMARY
Experienced professional with over a decade of experience successful launching, training, directing and managing large scale programs in a district by performing management functions such as, planning, scheduling, organizing, tracking processes, and ensuring the feasibility of each project. I have a proven track record in fostering long-term relationships and providing quality care. I can lead in life skills education with solid hands-on crisis management aptitude with fidelity.
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Key Skills and Strengths include:
Impactful Leadership – Adept at leading/managing cross functional programs, high performing teams under tough deadlines, to meet expectations of multiple customers
Strong communication skills (verbal and written)
Creative problem solving - effectively use data analysis, forethought and follow in solving complex project issues
Organizational ability and multi-tasking skills
Service orientation – “People person” and a team player”
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Work History
SOME Inc. 01/2020- present
Community Engagement Manager
Increase recruited from 25% to 75%
Stabilize recruitment at 93% student participation in just over six months
Analyzed and evaluated the marketing programs and provided input and recommendations to the Marketing Director
Hired, trained and coached staff to meet both customer service and program goals.
Direct, analyzed and forecasted recruitment efforts to meet or exceed performance matrix including community outreach.
Coordinated student retention efforts and staff development to drive program satisfaction and service.
Streamlined and oversaw contracted services to ensure work quality met or exceeded expectations
On the Road to Success 01/2015 - 01/2020
Workforce Development Director
Full budgetary responsibilities and creation of an annual community program plans
Prepared monthly reporting on services provided to customers and number of customers that were serviced that month.
Networked with other social service agencies to learn about their services and resources and create partnerships
Maintain case files and regularly contact clients to assess their needs on a case by case basis, hold the largest caseload in the program with no findings on any state/federal audits
Provide vocational education and guidance to assist individuals in understanding and overcoming barriers to employment.
Work to develop product launch strategies for economically disadvantaged and at risk youth and adults
Identified potential new markets for products. Created and maintained a therapeutic environment to provide individual and group academic instruction within a residential substance abuse setting
Drafted reports describing offenders' progress and provided referrals for family support services as needed
Prepared product demos for clients and remained available to answer questions
Shelby County Schools 08/2009- 01/2020
Workforce Development Manager
Full budgetary responsibilities and creation of an annual community program plans
Worked in collaboration with the Shelby County Workforce Development to provide seamless services to persons.
Monitor client progress to identify their employment barriers, assist with employment and educational needs including steady contact with educational institutions to learn of the available programs
Follow Workforce Investment Act (WIA/WIOA) standards on the federal and state levels
Communicate with local employers to assess their hiring needs and put them in contact with resources and caseload candidates who fit the need
Facilitate employment/self-sufficiency classes to groups that are in need or at risk including veterans, dislocated workers, disabled workers, and offenders reentering the workforce
Oversee and monitor files of staff program wide to ensure proper protocol is followed to keep in compliance with state/federal program policies
Reached out to multiple employers in the community to learn about their business and career opportunities.
Developed jobs though analyzing and understanding the skills, knowledge and ability of my customers and employer needs.
Assisted customers with mobility training by using public transportation.
Shelby County Government 08/2000 – 08/2009
Program Manager
Design and deliver programs of HR related training e.g. appraisal/ appraise/ recruitment and selection/ managing poor performance/ Customer Care/
Prepared and hosted online training sessions for remote employees
Implemented efficient training methods for new team members
Prepared detailed reports of product development progress
Screens potential business partnerships by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments
Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals
Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations
Education
University of Memphis
(MPS) Strategic Leadership, M.P.S.
Lemoyne Owen College
(B.S.) Bachelor of Science in Special Education
University of Memphis
(B.S.) Bachelor of Science in Human Development
Southwest Community College
(A.S.) Associate of Science in Education
Skills
Project Management (10+ years), Customer Service (10+ years), Customer Relations (10+ years), Human Resources (9 years), Compensation (9 years), Community Outreach (10+ years), Oracle (3 years), ADP (9 years), Leadership Development (10+ years), Leadership Training (10+ years), Training & Development (10+ years), Educator (5 years), VOS system (5 Years), and Salesforce Systems (3 years)
Certifications/Licenses
Human Resource
August 2016 to Present
License – 10279122
Public Relations
August 2017 to Present
License – 10844413
Ethics and Public Policy
July 2016 to Present
License - 10225407
Project Management Professional (PMP)
September 2017 to Present
License - 10870512
Global Justice
June 2016 to Present
License – 10225407
