The instructions, the previous assignments needed, the reading, and the template are attached below. Please follow all the instructions carefully. The role that I selected is Patient Experience Manage

PATIENT EXPERIENCE CHALLENGES AND SOLUTIONS 4

Subject: Concerned Issues

Date: June 5, 2020

Professor Todd,

In the recent past, the majority of the health care systems are moving towards patient experience. The leadership of the department in charge of managing, classifying, improving, and implementing health care services that impact patient experience faces a lot of issues when carrying out their scope of work. Health care services are rapidly changing as technology progresses, which has resulted in many changes in the health care industry. Information provided below will demonstrate several challenges experienced by patient experience managers in carrying out their activities.

One of the most significant challenges faced by patient experience managers is the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The survey consists of producing similar data on the viewpoints of care for the patients, which allows meaningful comparison and aims among health care facilities on vital issues to customers. The survey has a lag time of data received, which is a challenge in this period of erudite technologies. Receiving data at later periods does not seem to offer meaningful opportunities for improvement of the health sector. The healthcare facilities are unable to make informed decisions at the moments when required, which thereby lowers patient service for major hospitals.

Administrative burdens are another challenge in improving patient experience in hospitals. This is where there are extemporaneous expectations of healthcare professionals by the hospital administrators. A lot of the hospital resources are costed to unnecessary administrative burdens, which negatively affect the quality of healthcare. These requirements detract patient care and redirect the hospital resources from the expected care to meet the needs of the patient. This involves many regulatory agencies that hospitals have to abide by.

Human connection is another challenge faced by patient experience managers. This involves creating a personal interaction with the patients rather than the medical transactions. For a health care practitioner to get the required information about the patient ailments, they have to create a partnership with the patient, which will be essential in providing health care services. The majority of the patients are not familiar with the procedures and ailments they have, and they have to be disclosed to them in the best way possible that will bring about quality, safety, and experience of the service.

Patient experience managers have to revise surveys that will meet the patient’s information and ask expressive questions. This will allow the medical reports to display an accurate and fair view of the required information, and data can be retrieved when it is needed. This will efficiently and effectively improve the decision-making process. Additionally, introducing ‘Content Management Systems’ (CMS) will help reduce the burden of unnecessary administrative requirements, including data collection and analysis. This will save time and other resources around collecting data. Moreover, creating a conducive environment for patients by establishing trust and being respectful will improve the quality, safety, and experience of the practitioners. The patients will provide the necessary information required at ease and save time in collecting data.

Patient experience managers will involve the hospital administration that will oversee the need for implementing CMS in the healthcare facility. Additionally, health care practitioners, such as nurses, doctors, surgeons, among others, will be required as they will be educated on the importance of providing quality service to patients. The IT department, in collaboration with the administration, will work towards providing an efficient HCAHPS survey system that works towards the provision of the required information at the required time.