The instructions, the previous assignments needed, the reading, and the template are attached below. Please follow all the instructions carefully. The role that I selected is Patient Experience Manage
Taneshia Davis
HMGHT 300
June 22, 2020
ASSIGNMENT: GROUP 5 PROJECT
Managerial issues for Administrative Management
1. Measles outbreak and community incidents
2. Community knowledge deficit
As an Administrator, communicating the information to the team, and the community on how, Measles is spread, how they can protect their children and the community, ensure that, there are adequate and suitable resources provided to educate the families and the community, organize and coordinate meetings and trainings. I will also involve other personnel to the conversation in other to provide the care necessary to both patients and the community. For example, the Business Office manager, will provide budgeting of supplies that will be needed, Risk Operation manager, will maintain documentation for risk management, policies and procedures, Director of Environmental Services will ensure compliance with appropriate infection prevention, safety OSHA, Joint Commission and regular standard. While Patient Experience Manager will provide mentorship, teaching, and training programs to the families, and finally, the plant Facility Manager will be responsible for overseeing contracts, cleaning, parking, security, and technology.
Stakeholder: Minnesota Department of Health (MDH).
Affiliated Stakeholder: Centers for Disease and Prevention (CDC). As the nation’s health protection agency, protects people from health threats. As mention in the case study, CDC and MDH, advice that, the persons who received PEP with Measles, Mumps, and Rubella (MMR) vaccine within 72 hours of exposure or with immune globulin within 6 days of exposure were placed on a 21- day- self monitoring symptoms watch for development of fever or rash, but would continue attending childcare and school. CDC and, MDH. proposed additional precautions are required to protect the children and the community.
Taneshia Davis
Managerial issue for Patient Experience Management
1.Inadequate resources to carry out community outreach problem.
2.Identifying the spread rate.
Patient Experience Management (PEM) works well throughout the hospital and clinic with each department that the patient gets in contact with. The PEM is the voice that helps the patient and the families speak and communicate with the doctors, nurses, and every other department that they need to assist.
Job roles relationships:
Administrator: The PEM will perform her duties and give adequate feedback to the administrator's office on anything that may not be running correctly with the patient's care.
Business office management: PEM will work with the business manager to be sure the patients' visit was smooth and error-free.
Risk operations manager: PEM will work closely with the risk manager to ensure all policies are being appropriately followed for patient safety.
Plant facility management: PEM will work with PFM to be sure all supplies and equipment are working well and up to code.
Stakeholder: Minnesota Community
The community will consume health promotion information, embrace it, and assist in identifying and presenting unvaccinated children for vaccination. Minnesota is an important stakeholder in the vaccination program because it is the powerhouse of all the children covered under this healthcare services provision.
Affiliated Stakeholder: School-based early childhood education centers
These institutions will support the health promotion program, help identify unvaccinated children, and resent them for vaccination. It is important in reinforcing zero-tolerance policy against immunizable diseases.
Danielle Melville
Managerial Issues for Director of Environmental Services
1. Lack of notification to EVS staff on which rooms are being used as isolation rooms within the Emergency Department.
2. Decline in the amount of easily accessible and available personal protective equipment (PPE) throughout the entire facility.
The directional communication between the Director of Risk Management and they will need to be involved in creating an implementation plan for the bed tracking system to train the departments on best practices to help slow the spread of measles and lower the risk of exposure. The Supply Chain Manager will need to be involved in contacting additional medical suppliers and other non-medical companies that will be able to provide masks or gloves in case of emergency.
Stakeholder: Centers for Disease Control and Prevention (CDC)
Affiliated stakeholder: United Nations Children's Fund (UNICEF). UNICEF supports CDC mission to save lives. UNICEF focuses on saving the lives of children in over 190 countries and territories. The most deaths from measles outbreaks were among children under the age of 5. UNICEF and CDC partner together to help countries respond to measles outbreaks with the Measles & Rubella Initiative through emergency vaccination campaigns ("More than 140,000 die from measles as cases surge worldwide", 2019). Without these initiatives the measles mortality rate among both adult and child patients would most likely increase.
Lisa Lawyer
Business Office Manager
List of issues:
1.Uninsured children need health insurance would need to sign up for Medicaid through the Minnesota Department of Human services
2.Merck, the maker of the measles vaccine, could increase pricing to take advantage of the outbreak and need for increased doses of the vaccine. Or they could have a shortage of measles vaccines if the demand is too great.
Job role relationships:
Administrator: Business office to follow policy and procedures of the MDHS and report back to the Administrator. Business office manager to follow budgetary guidelines set forth by the Minnesota legislature and report to Administrator.
Plant Facility Manager: Business office would work PFM on budgetary guidelines for ordering facility supplies.
Risk Manager: Business office to follow policy and procedure as well as federal guidelines for security and privacy of protected health information.
Patient Experience Manager: Work with PEM to develop budgets for necessary education for the families in Hennepin county hard hit by the measles outbreak.
Stakeholders: Minnesota Department of Human Services: MDHS the department which runs the Medicaid system. Medicaid is the insurance for uninsured children, elderly, and disabled individuals. They are affiliated with several managed care organizations that manage the Medicaid benefits of the individual who are enrolled. One of which is Blue Advantage for Families and Children, a Medicaid MCO.
Merck Pharmaceuticals: The maker of the measles vaccine.
Antoinette WISDOM
Risk Operation Manager in the Health Care Settings:
Managerial Issues:
(1) Invoicing and payment processing
(2) Patient Care
As a Risk Operation Manager, it is very important to oversee the E.D., with their payment processing and their co-payment policies. In order to keep such policy or to make sure that we are implementing these policies, there should be a weekly meeting with the financial manager and the director of the E.D., to make sure that we are meeting our monthly budget. Patient care is the main issues, because, without good communication with the patients, we will lose their business. It would be in the best interest of the patients to hand out surveys questions cards to see how we are doing in handling their health care needs.
Stakeholder: Physicians
Affiliated stakeholder: Insurance company like Medicaid, Ameri-group, will have to start looking into how we can afford to have an insurance company representative to be on-sight at the hospital for the low-income families. Patient care is one of our biggest challenges that we are facing all over the globe, so if we can have something in place for better flow of both patient care and the processing of invoice payments, we will be treating these patients like our own family.
Merck Pharmaceuticals
Minnesota Dept of Human services
Insurance company
Physicians
Business Manager
Project Group 2 Participants:
Nsume Etchunjang: Administrative Management
Taneshia Davis: Patient Experience Manager
Danielle Melville: Director of Environmental Services
Lisa Lawyer: Business Office Manager
Antoinette WisDom: Risk Operational Manager
More than 140,000 die from measles as cases surge worldwide. (2019, December 5).
Retrieved from:
https://www.unicef.org/press-releases/more-140000-die-measles-cases-surge-worldwide
Retrieved from:
Case Study: (Measles Outbreak – Minnesota April – May 2017)
https://learn.umgc.edu/d2l/le/content/486509/viewContent/18750874/View
