The instructions, the previous assignments needed, the reading, and the template are attached below. Please follow all the instructions carefully. The role that I selected is Patient Experience Manage

MANAGERIAL REPORT FOR SUPERVISING MANAGER 8

Managerial Report

HMGT 300 6380 Introduction to the U.S Health Care Sector 2205

Taneshia Davis

UMGC

Professor: Todd Price

May 31, 2020

Manager's Name and Role:

Name: The patient experience-supervising manager is Mr. Aleo Brandford

Roles:

The supervising manager ensures that all patients are fully engaged in inpatient experience activities under the supervision of highly experienced healthcare professionals. The manager also ensures that all healthcare professionals are compliant with policies, rules, and regulations that govern patients, healthcare practice, healthcare organizations, government, and the corporate world. Moreover, the supervisor conducts monitoring and evaluation of the healthcare providers to ensure they are delivering high-quality services within the set time. The manager also monitors and evaluates the healthcare systems in the organization to ensure that they are affirmative to rules, policies, and standards set for healthcare service facilities and providers as a to deliver satisfactory high-quality services. The manager, together with respective departments and personnel, initiates, improves, and implements patient experience programs that equip personnel with relevant patient experience skills, knowledge, and competencies necessary for satisfactory healthcare service provision. One other key role of the manager is the contact point for all inquiries, explanations, experiences, and feedbacks associated with patients and the healthcare facility.

Healthcare Setting:

The Minnesota Healthcare Facility is a county facility that offers preventive and curative healthcare services for in- and out-patients. It serves the entire region with all healthcare needs. It has both children and adults wings with fully functional departments and equipment. It is the only healthcare facility in rural with a population capacity of 200 per day. It is well equipped with childbirth and immunization facilities and serves the general public healthcare needs.

Managerial Issue:

Determining Measles Spread Rate

The manager needs to task-relevant departments to collect patient and exposed children information from children's care centers, schools, attendance lists, and health facilities. The information will help determine the rate of immunization, the number of patients, and approximate exposed children and other adults. The number of children vaccinated against measles, 21 days before its eruption should be identified from the Immunization Information System of Minnesota, and facility children's care center information System. The challenge will be on the follow up of the exposed children and administering necessary interventions. This is necessary for checking further spread of the disease in the community (Hall et al., 2017).

Impact & Details: Restrict Public Gathering

To restrict the mingling of children in healthcare facilities, schools, and homes, due to the erupted measles disease in the community. Children should be restricted from accessing schools and other social areas in the community unless they have received an immunization. Children accessing healthcare facilities should be immunized immediately before any other medical procedures. The patient ward shall be restricted from any other person unless coming in with a new patient (Hall et al., 2017).

Severity& Details: Many Cases in the Entire Area

The situation is so severe that the entire region is affected. This includes Crow Wing, LeSueur, Hennepin, and Ramsey counties. The cases median age is 21 months and ranges from 3 months to 49 years. Cases have been reported in over five schools, three healthcare facilities, 12 children, care centers, and many households. About 8,250 persons were vulnerable to the disease. About 95% of the cases reported were individuals with unvaccinated history, of which 77% were children 12 months and above. Somali Americans account for 85% of the cases, with 31% hospitalization within one month. No death is reported (Hall et al., 2017).

Scope & Details: Reduced Normal Operations and Healthcare Promotion Altered

Healthcare services to the population have been retarded. Since the onset of measles, much effort has been refocused on controlling and managing the cases of the patient such that other healthcare services have been affected. The incidence has affected 30% of the normal immunization program and other preventive healthcare measures to focus on widespread measles cases. Funding other healthcare promotional activities have altered the program to focus on measles.

Two Healthcare Setting Issues:

1. Low Immunization Rates

Immunization against measles in the region is low. The rate of unvaccinated children in the region reduced from 97% to below 60%. This was due to the misconception of the correlation between the vaccine and autism among the Somali-American community. This increased the rate of susceptibility to measles and other diseases related to the measles-mumps-rubella (MMR) vaccine (Hall et al., 2017).

2. MMR vaccine misconception

According to research, the Somali-America community perceived that the MMR vaccine led to increased cases of autism among her children. However, this was termed a misconception by the Minnesota Department of Health (MDH). The health promotion program was launched to check the misconception, but coverage had not been adequate. Again, the community was reluctant to embrace the immunization program because of the misconception. Some even lied to evade the immunization. Research shows that there is no correlation between autism and the MMR vaccine (Hviid et al., 2019).

Managerial Role Perspective Details:

There is a need for a community outreach program to support MMR vaccination. Again, evidence-based research on the prevalence of autism diseases among Somali-American children should commence. The health promotion program on the importance of MMR vaccination and community participation is important in this region too. This will together increase vaccination rates, eliminate MMR misconceptions, and identify the causative for autism in the Somali-American community in the region.

Two Policies, Laws, or Regulations with Responsible Parties Information:

1. Policy to immunize all children born in Minnesota after two months from birth

1a.: The regulatory body for the implementation of this policy is the Minnesota Department of Health (MDH). The bodies should ensure the structures and interventions necessary to identify and vaccinate unvaccinated children.

1. Enrolling in schools, childcare centers, and any other school-based programs for early childhood education must produce a medical certificate for certain immunizable diseases or provide a medical exemption reports. This will reduce the chances of an outbreak of the immunizable diseases in the state.

2a.: The regulatory bodies for the implementation of this policy are the Minnesota Department of Health (MDH) and the Department of education. The bodies should ensure the structures and interventions necessary to identify and vaccinate unvaccinated children.

Situation Management- Two Specific Tasks or Steps to Address the Issues:

1. To implement and follow-up on the child immunization activities in healthcare facilities, community childcare centers, and schools. I will ensure all facilities dealing with children's welfare embrace the immunization program, access immunization facilities, and conduct children immunization procedurally.

2. Educate the community on the importance of immunization. In will create a community outreach health promotion campaigns to address immunizable diseases, benefits of immunization, and misconception on existing vaccines to increase community participation and rates of vaccination in the state.

Two Stakeholders Defined with Details:

1. Minnesota Community

The community will consume health promotion information, embrace it, and assist in identifying and presenting unvaccinated children for vaccination. Minnesota is an important stakeholder in the vaccination program because it is the powerhouse of all the children covered under this healthcare services provision.

1. School-based early childhood education centers

These institutions will support the health promotion program, help identify unvaccinated children, and resent them for vaccination. It is important in reinforcing zero-tolerance policy against immunizable diseases.

References

Hall, V., Banerjee, E., Kenyon, C., Strain, A., Griffith, J., Como-Sabetti, K., ... & Johnson, D. (2017). Measles outbreak—Minnesota April–May 2017. MMWR. Morbidity and mortality weekly report, 66 (27), 713.

Hviid, A., Hansen, J. V., Frisch, M., & Melbye, M. (2019). Measles, mumps, rubella vaccination, and autism. Annals of internal medicine, 171(5), 388.