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Business Systems

Katherine Askew

CIS/568

Ezam Mohammed

June 14, 2020

Business Systems

Business systems refer to a collection of connecting business process that combines the workflow through the provision of a proposition that helps in delivering the goals and purpose of the business. Several systems used to define any business irrespective of its size and shape or even its industry. In this discussion, I will be discussing three business systems that Karen can implement to ensure that her business accomplishes its goals. According to Coutts and Dove (2001), transaction processing systems refers to a set of information that processes data transaction in the system database to help in monitoring the transaction programs. This system is crucial where a business sells its product and services via the internet. Good examples of the systems include through which manage sales orders, shipments, reservations, and records. There are three primary transaction processing systems, namely; batch, real-time and online processing.

Batch processing involves collecting large volumes of data, inputting the in a computer, and final processing the data in one batch. This processing is essential when preparing large amounts of data such as water bills, electricity bills, and payslips. An advantage of this processing is that it continuously operate automatically without human intervention once initiated. Using Real-time processing produces immediate data and avoid any delays by providing the output way before the next input. A good example is of real-time processing is booking of flight tickets or making reservations. Online processing involves direct interaction between the user and the remote computer. The user enters the data into the computer, and it is immediately processed. An example of online processing is the purchase of books online or booking of cinema tickets.

The transaction processing system is vital as it helps in ensuring that customers do not wait long before making their transactions. Due to reliability, the customers can make their purchases on time. Also, the system allows for the employees to have access to the business operations.

Customer relationship management systems refer to the approaches used by organizations and businesses to manage their interactions with current and potential customers. The systems help in analyzing data about the history of the customers and the organization and establish ways to retain customers and improve sales growth. The CRM systems are used in compiling data from different sources and communication channels to help the organization understand their potential customers and how to meet their needs. Many business adopt the customer relationship management system to assist in nurturing and managing their relationship with potential customers (Chen & Popovich, 2003).

The systems stores the records of their customers' contact information and their preferences to help the organization have a better understanding of the customer and capture their interactions with the organization or business. The benefits of customer relationship management include; helping in enhancing the contact information. Calls, messages, questions, and negotiations made by the customers and recorded in the system. Tracking the customers helps to make deliveries, promotion ad sales. Through the system, people with different parts can work together to accomplish the organization and promote customer satisfaction, also in developing customers' positive experiences and management of complaints; it helps in retaining customers. Also, the organization can improve its products and service. Through the collection of data from the various customers on how they feel about the product or services, the organization gets a chance to make the necessary adjustments and improvements. Through the system, the business can effectively track its progress, making it easier for the company to maximize its budget and deliver and deliver on its Return on Investment (ROI) (Shanks et al., 2009).

The supply chain management system refers to the process of managing the flow of products and services in the industries, manufacturing, packaging, and transportation of the final products. The main objective of the supply chain management system is supply-side activities to improve on the consumers' value and for the organization to gain a competitive advantage over its competitors. This is the effort of developing and implementing an effective supply chain by the business suppliers. Supply chain management regulates the assembly, delivery, and dissemination of the business's products and services. The systems aim at reducing the cost and ensuring the products get to the targeted customer quickly. The supply chain has five parts; the strategy, the source of raw materials, manufacturing, logistics, and return system.

Supply chain management has numerous advantages and benefits to the organization or the business. One, the SCM ensures that the company gets accurate, timely, and comprehensive as well as the relevant flow of information to ensure that it does not miss opportunities and potential threats. Two, the SCM system helps in improving and raising the output. Through effective communication and collaborations between the business vendors and the logistics companies, there can come up with a centralized distribution strategy that is reliable and achieve the desired output results. Also, the system helps in the cost of the business. The SCM improves the implementation and management of inventory and eliminates the middle-man between the business vendors and the transporters. The supply chain management system additionally ensures that the products and services get to the customers on time and prevent delays that lead to the development of poor relations between the business and its potential customers (Fox et al., 1993).

References

Chen, I. J., & Popovich, K. (2003). Understanding customer relationship management (CRM). Business process management journal.

Coutts, M. G., & Dove, L. G. (2001). U.S. Patent No. 6,311,165. Washington, DC: U.S. Patent and Trademark Office.

Fox, M. S., Chionglo, J. F., & Barbuceanu, M. (1993). The integrated supply chain management system. Technical report, Department of Industrial Engineering, University of Toronto.

Shanks, G., Jagielska, I., & Jayaganesh, M. (2009). A framework for understanding customer relationship management systems benefits. Communications of the Association for Information Systems, 25(1), 26.