CASE: CHARTING A COURSE FOR CONFLICT RESOLUTION—“IT’S A POLICY”Readthe case below from Chapter 10 in your textbook: BackgroundThe setting is an 82-bed hospital located in a small city. One day an empl
Grading Criteria: Healthcare Organizational Behavior and Resource Management HSA 4110 – Dr. Kameka 1 Grading Criteria CASE: CHARTING A COURSE FOR CONFLICT RESOLUTION — “IT’S A POLICY” Read the case below from Chapter 10 in your textbook: Background The setting is an 82 -bed hospital located in a small city. One day an employee of the maintenance department asked the supervisor, George Mann, for an hour or two off to take care of some personal business. Mann agreed, and he asked the employee to stop at the garden equipment dealership and buy several small lawnmower parts that the department required. While transacting business at a local bank, the employee was seen by Sally Carter, the supervisor of both human resources and payroll, who was in the bank on hospital business. Carter asked the employee what he was doing there and was told the visit was personal. On returning to the hospital, Sally Carter examined the employee’s time card. The employee had not punched out to indicate when he had left the hos pital. Carter noted the time the employee returned, and after the normal working day she marked the card to indicate an absence of 2 hours on personal business. Carter advised the chief executive officer (CEO), Jane Arnold, of what she had done, citing a l ong -standing policy (in their dusty, and some would say infrequently used, policy manual) requiring an employee to punch out when leaving the premises on personal business. The CEO agreed with Sally Carter’s action. Carter advised Mann of the action and st ated that the employee would not be paid for the 2 hours he was gone. Mann was angry. He said he had told the employee not to punch out because he had asked him to pick up some parts on his trip; however, he conceded that the employee’s personal business w as probably the greater part of the trip. Carter replied that Mann had no business doing what he had done and that it was his — Mann’s — poor management that had caused the employee to suffer. Mann appealed to the CEO to reopen the matter based on his claim th at there was an important side to the story that she had not yet heard. Jane Arnold agreed to hear both managers state their position. Present a 12 – 15 slide PowerPoint answering the questions below pertaining to the case study . The number of slides exclude the title and reference pages. Substantial Speaker Notes are required throughout the entire presentation. 1. Develop the argument you would be advancing if you were in George Mann’s position. 2. In similar fashion, thoroughly deve lop the argument you would advance if you were in Sally Carter’s position. 3. Assuming the position of the CEO, Jane Arnold, render a decision. (Document your decision in whatever detail may be necessary, complete with explanation of why you decided in this fashion) 4. Based on your responses to Questions 1 to 3, outline whatever steps — policy changes, guidelines, payroll requirements, or something else — you believe should be considered to minimize the chances of similar conflict in the future. Reference your rea dings and include a minimum of 5 peer -reviewed, scholarly, or similar articles. Format your PowerPoint according to APA guidelines. .Review the attached Grading Rubric. Grading Criteria: Healthcare Organizational Behavior and Resource Management HSA 4110 – Dr. Kameka 2 Content 60 Percent Points Available 60 Points Earned X/60 Additional Comments: The PowerPoint includes the following: Introduction Discuss your argument for George Mann . Discuss your argument for Sally Carter . Discuss your position as Jane Arnold . A plan on policy changes, guidelines, payroll, etc to minimize future conflict . Summary/Conclusion Substantial Speaker Notes throughout the presentation. Organization/Development 20 Percent Points Available 20 Points Earned X/20 Additional Comments: The PowerPoint is 12 -15 slides (excluding title and reference pg .) The introduction provides sufficient background on the topic and previews major points . The conclusion is logical, flows, and reviews the major points . Cite s 5 peer -reviewed, scholarly, or similar resources . Mechanics 20 Percent Points Available 20 Points Earned X/20 Additional Comments: The PowerPoint , including tables and graphs, headings, title page, and reference page, is formatted according to APA guidelines and meets requirements. Intellectual property is recognized with in -text citations and a reference page. The PowerPoint effectively uses headings, font styles, and white space . Rules of grammar, usage, and punctuation are followed ; spelling is correct . Total Available Total Earned 100
