I need 3 replies on other students this discussion. Given below is the discussion instructions, and word file contains the post of other students. each reply should be 125 words each. No Plagiarism. D
Kristen Bullock
Wednesday8 Jul at 16:52
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Hello,
Analysis of case study for Marie - Organizational Consolidation/Downsizing
I found it easy to put myself into the role of Maria as similar situations have occurred in my place of employment. Marie has worked hard to create a name for herself and takes pride in the work she does. Marie cannot help but be offended that she was not consulted, and she feels the decisions made were too far removed from the work to understand the consequences of the proposed changes. However, Marie may not have a full birds-eye view of the entire situation and is laser-focused on her work area alone.
S=TLC System and I statements
S – Stop -As soon as she realizes the changes that have been made without her input, take some time to sit with her thoughts, get angry if she wants but DO NOT let that anger be known to anyone else.
I Statement – I do not feel valued when people do not think of consulting me on changes that affect customers, especially that may affect them negatively.
T – Think – Consider the reasons for the flow of conversation. This was merely a business decision it is NOT personal. What key elements may have been missed? What do I want to accomplish?
I Statement – I realize decisions were made at a higher level that pertained to the overarching business.
L – Listen – Have an open mind and put yourself into the business leaders position, try to understand the decisions from a pure business operations level.
I Statement - I would like to understand more about the changes and the decisions that were made, what can you share with me?
C – Communicate – Provide some additional insight without demeaning anyone or the business. Provide data to back your claims if you have it. Keep communication as emotionless as possible.
I Statement – I understand now, would you consider these alternative options? I feel this option allows us to accomplish our new goals while maintaining customer satisfaction.
Kristen
References
Cahn, D. D., & Abigail, R. A. (2014). Managing conflict through communication (5th ed.). Pearson Education, Inc. https://content.ashford.edu/
Mike Wilson
Thursday9 Jul at 11:39
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“The S-TLC system is an acronym for Stop, Think, Listen and Communicate” (Cahn & Abigail, 2014, 4.1). Maria has been with her company for a long while and has been performing well. She has also built a rapport with her clients.
STOP
During this phase, Maria should take a time out. She needs to collect her thoughts and calm herself. For some, “acquiring skills for slowing down the conflict is imperative” (Cahn & Abigail, 2014, 4.1). Once she has collected herself, she would need to start thinking about the conflict.
THINK
“Thinking about the conflict means that you consider its cause and possible outcomes before you take action” (Cahn & Abigail, 2014, 4.1). It is vital during this phase for Maria to sort through her emotions and to remain calm. While her boss may not have considered her input for the changes that will directly impact her, it does not mean she is not valued or respected. Maria needs to remember that. There are many options Maria can take. She can choose to do nothing and remain frustrated. Maria can just assume her new position and make the best of things. Or, Maria can ask to speak with her boss and explain her point of view. Her history demonstrates she is a good employee who adds value to the company.
LISTEN
“The ability to truly hear what the other person is saying is as important as what we say in conflict” (Cahn & Abigail, 2014, 4.1). During this phase, Maria needs to ask her boss about the changes that we implemented and the reason for them. By obtaining the reasoning from her boss, Maria can consider how to proceed. Perhaps the reasons were perfectly sound, and upon learning them, Maria is relieved and feels better. If that is not the case, Maria should allow her boss to complete the explanation, without interruption. She needs to continue to listen actively.
COMMUNICATE
During this final phase, Maria should speak using “I” statements. These statements are non-threatening and reflect her point of view and feelings. Some examples might include:
I feel undervalued because no one sought my input on these changes. I think that my contribution to these discussions holds value. I am concerned about how these changes may impact our customers. I have other solutions I can offer. Maria is expressing her frustrations and seeking to be included in the future.
Reference:
Cahn, D. D., & Abigail, R. A. (2014). Managing conflict through communication (5th ed.) [Electronic version]. Retrieved from https://content.ashford.edu/
Parfaria Holman
Parfaria Holman
Thursday9 Jul at 12:58
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COM325: Week2 - Discussion 2
Hello Everyone,
I can relate to Maria I have been on a job with a similar situation that she is going through I find that these situations arise on every job. Where there are major changes that have to take effect and it can cause even more problems with customers and employees. Maria has worked very hard to get where she is and has developed great relationships with external customers which takes years to gain from customers. Since she has been with the company for six years you would think the senior executives would include her in the decision or even ask for her advice about the decision. I am sure Maria would have wanted to be asked how she felt about the new changes and maybe she had questions that needed to be heard since she helped run the office. I know how it feels not to be happy about the outcome and changes or to be told at the last minute. These types of conflicts can have a negative impact on customer relationships that have been formed. I feel Maria should share her frustrations about the new changes that have occurred in the company.
But before Maria, voice her frustrations of concern she should take a step back to think about how she plans to address the situation. Also, she should first talk and listen to her boss and see why these changes occurred, and then try to reason with her boss. Maria should consider the third step L of the S-TLC system listening involves the receiver practicing active listening. Also, this process would be highly effective during conflict due to the emotional restraint that a person would need to put on themselves prior to reacting to the presented conflict.
S-TLC System and I statements:
S- Stop - Maris needs to take a minute before she says or does anything, and stop and get a hold of yourself.
I Statement - I do not feel appreciated as a dedicated employee and do not consult me on the changes in the company.
T- Think - Maria should take a minute before saying something that she might regret later just reflect on what you want or what the other person wants.
I- Statement - I realize that the decision made came from a higher level that can make the final decision.
L- Listen - After Maria makes her request, then she should hear other people out. Also, give them a chance to explain the reason.
I- Statement - I would like to listen more and understand other people feeling and views about the changes in the company.
C- Communicate - View communication as a process involving a series of steps in which people interact in a way that involves coordination and working together.
I- Statement - I will try to keep an open mind, withhold judgment, do not jump to conclusions, and welcome feedback.
REFERENCES
Cahn, D. D., & Abigail, R. A. (2014). Managing Conflict Through Communication (5th ed.) Pearson Education, Inc.
https://content.ashford.edu/
