Continue your work to support the development and implementation of the new Service Department for Appliance Warehouse. For this week’s assignment, be sure to refer to the Appliance Warehouse Resource
Questionnaire results
Results are ordered by importance. The top result (#1) is the most important to that group.
Most common features requested by appointment setters:
Reminder services calls/messages
See technician’s availability
Determination of discounts for customers
See availability of parts to schedule repair
View service history
Most common features requested by technicians:
Able to view own calendar
See availability of parts to schedule repair
Keep notes for each customer
Mobile access of scheduling
View service history
Reminder services calls/messages
Most common features requested by parts department:
Can pull inventory requests every two hours.
Database of requested parts.
Most common features requested by management:
Reporting by time period, type of appliance, brand
Determination of discounts for customers
Mobile access of scheduling
Routing and mapping of technician’s driving to appointments
See technician’s availability
Suggest preventative maintenance to customers