Instruction: 1.Take a look at the Rubric provided in this discussion forum. 2. Post your original response by completing the task below. 3. Respond to 1 other post. Add 1 in-text citationand of course
Discussion Week 6: Setting the Focus
E-Z RP has been successfully serving small and medium size businesses while leaving the larger customers for firms like Datatronics. When Datatronics acquires E-Z RP this all changes (see Appendix B for new organization chart).
Datatronics has a very different approach to customer service.
It is a good idea to compare customer service at E-Z RP and then at Datatronics in order to contrast their two very different approaches.
Complete the chart below and post for your discussion this week for classmates to read and respond.
| Customer Service | E-Z RP | Datatronics |
| Philosophy | xxxxxx | xxxxxxxx |
| Service reps | xxxxxx | xxxxxxxx |
| Link to developers | | |
| Organization | | |
| Tiered support | | |
| Training | | |
| Hiring criteria for service reps | | |
| Performance metrics | ||
| Technology |
Appendix B
Organizational Chart
