*The reference list will be messaged The Annotated Bibliography Prepare a draft annotated bibliography. Select a topic, preferably one of your established topic areas you may pursue for your CSP. Sele

AWS (2014) Case Study: Qantas. Amazon Web Services. https://aws.amazon.com/solutions/case-studies/qantas/

Deshpande, A., & Frevvo Inc. (2019, May 29). How Emerging Technologies Are Changing the Future of Work. Retrieved from https://readwrite.com/2019/06/13/how-emerging-technologies-are-changing-the-future-of-work/

Greengard, G. (2016). Baseline IT Management. A New IT Service Model Takes Flight at Qantas http://www.baselinemag.com/it-management/a-new-it-service-model-takes-flight-at-qantas.html

Kukreja, S. (2018). Enterprise Systems and its Benefits. Retrieved from https://www.managementstudyhq.com/enterprise-systems.html

Our leadership. (n.d.). Retrieved from https://www.qantas.com/us/en/qantas-group/acting-responsibly/our-leadership.html

Willy Hoppe de Sous, Adriano Giardino, Maria Aparecida H. Trezza (ND). JISTEM.Journal of Information Systems and Technology Management Vol. 8, No. 1, 2011, p. 05-24 ISSN online: 1807-1775 DOI: 10.4301/S1807-17752011000100001

CNBC Transcript: Alan Joyce, CEO, Qantas Airways. (2018, April 3). Retrieved from https://www.cnbc.com/2018/03/29/cnbc-transcript-alan-joyce-ceo-qantas-airways.html

Singh, H. (2018, December 1). Using Analytics for Better Decision-Making. Retrieved from https://towardsdatascience.com/using-analytics-for-better-decision-making-ce4f92c4a025

Qantas Annual Report 2018 https://investor.qantas.com/FormBuilder/_Resource/_module/doLLG5ufYkCyEPjF1tpgyw/file/annual-reports/2018-Annual-Report-ASX.pdf

QAL (2011).The Qantas Group Submission. Productivity Commission Inquiry into the Economic Regulation of Airport Services. https://www.pc.gov.au/inquiries/completed/airport-regulation/submissions/sub052.pdf

Seethamraju, R. (2015). Adoption of Software as a Service & Enterprise Resource Planning Systems in small and medium-sized enterprises. Information systems frontiers, 17(3), 475-492.

Shen, Y. C., Chen, P. S., & Wang, C. H. (2016). A Study of Enterprise Resource Planning System Performance Measurement Using the Quantitative Balanced Scorecard Approach. Computers in Industry, 75, 127-139.

White, L. (2018). Qantas Still Calls Australia Home: The Spirit of Australia and the Flying Kangaroo. Tourist Studies, 18(3), 261-274.

Parijat Upadhyay, S. G. (2016). The Role of Enterprise Resources Planning (ERP) in the Contribution and Integration of the Information in the Supply Chain. Benchmarking: An International Journal,, 23(5).

Pengzhen Yin, H. T. (2015). Enterprise Resource Planning Systems Transform, Integrate and Scale Businesses. International Journal of Contemporary Hospitality Management, 27(5).

Magnusson,P. (2013). Enterprise resource planning systems: revolutionizing lodging human resources management. Strategic Direction,, 13(2).

Rabia Manzoor, A. M. (2010). Enterprise resource planning: An integrative review. Journal of International Trade Law and Policy

NA. (2018). Enterprise resource planning systems’ impact on accounting processes. Strategic Direction, 34(3).

Riahi‐Belkauoi, R. P. (2010). A Framework for Systematic Management of Operational Risks. Managerial Education + Training, 26(11).

Roger Chen, Z. L. (2007). Democratic Enterprise: A Policy Proposal for the Labor Movement. Journal of Asia Business Studies, 2(1).

Solange Montagné Villette, I. H. (2010). Key factors predicting effectiveness of cultural change and improved productivity in implementing total quality management. International Journal of Sociology and Social Policy, 30(9/4).

Tanay Kumar Nandi, R. S. (2007). Reflections of environmental management implementation in furniture. Journal of International Corporate Social Responsibility, 6(2).

Wang, J., Luo, S., & Yuan, J. (2018). The role of benchmarking within the cultural reform journey of an award‐winning Australian local authority. Journal of Networking and Telecomunications, 1.

Wang, X. L. (2012). Experiments in Work System Design: Economic and Human Results. Part II. International Journal of Contemporary Hospitality Management, 24(2).