Create a 2- to 3-page document (to submit in Blackboard) to support the Appliance Warehouse Service Plan that includes the following: · Testing Plan: Create a testing plan to manage the systems throug

Questionnaire results

Results are ordered by importance. The top result (#1) is the most important to that group.

Most common features requested by appointment setters:

1. Reminder services calls/messages

2. See technician’s availability

3. Determination of discounts for customers

4. See availability of parts to schedule repair

5. View service history

Most common features requested by technicians:

1. Able to view own calendar

2. See availability of parts to schedule repair

3. Keep notes for each customer

4. Mobile access of scheduling

5. View service history

6. Reminder services calls/messages

Most common features requested by parts department:

1. Can pull inventory requests every two hours.

2. Database of requested parts.

Most common features requested by management:

1. Reporting by time period, type of appliance, brand

2. Determination of discounts for customers

3. Mobile access of scheduling

4. Routing and mapping of technician’s driving to appointments

5. See technician’s availability

6. Suggest preventative maintenance to customers