Course Research Paper Specifically, you need to address a communication context that interests you as it relates to the Study of Human Communication. Topic: Social Media Crisis Q: How does a company c

Ariel Acevedo

Social Media Communication Crisis Annotated Bibliography

Bukar, U. A., Jabar, M. A., Sidi, F., Nor, Rozi Nor Haizan Binti, Abdullah, S., & Othman, M. (2020). Crisis informatics in the context of social media crisis communication: Theoretical models, taxonomy, and open issues. IEEE Access, 8, 185842-185869. https://doi.org/10.1109/ACCESS.2020.3030184

This study reviews the development of social media crisis communication and management. The study aims to look at the relationship of social media-based crisis communication based on contribution in the company and social media platform.

Stäbler, S., & Fischer, M. (2020). When does corporate social irresponsibility become news? evidence from more than 1,000 brand transgressions across five countries. Journal of Marketing, 84(3), 46-67. https://doi.org/10.1177/0022242920911907

Companies are increasingly held accountable for their corporate social media accounts but the lower they are social media the minimal new coverage they receive. The bigger the scandal the more it hurts their financial gain.

Triantafillidou, A., & Yannas, P. (2020). Social media crisis communication in racially charged crises: Exploring the effects of social media and image restoration strategies. Computers in Human Behavior, 106, 106269. https://doi.org/10.1016/j.chb.2020.106269

The study uses the effects of social media platforms and strategies on post-crisis behavior when facing a racially charged crisis.

Williams, B. D., Williams, B. D., Valero, J. N., Valero, J. N., Kim, K., & Kim, K. (2018). Social media, trust, and disaster: Does trust in public and nonprofit organizations explain social media use during a disaster? Quality & Quantity, 52(2), 537-550. https://doi.org/10.1007/s11135-017-0594-4

This study seeks to understand public trust in the midst of a crisis. Weather the use of social media as an avenue of communication and if they trust it more than your local public news outlets. Also, the frequency of social media used during a crisis. As public use of social media during a crisis increases, more of the public can be reached to increase the effectiveness.