| Your Name, Internship Assignment, Employment/ Work Setting, or Capstone | Department or Work Unit if Applicable | Main Internship Activities or Job Title and Responsibilities | Identify Four Important Points covered in the Class Lecture discussion, Power-Point and/or Case Study on the Topic of Communication. Provide a detailed response with a description of: How these points are relevant to communication in health care settings. (Please see instructions on Page 2 of this document.) |
| Kellian Bailey Internship Site: Westchester Medical Center Awaiting Commencement date | Not sure of the Department Covid-19 Vaccination Program | Job Title: Guest Experience Welcome and reassure guests once they check in and enter the queue.
Keep queue moving forward.
Answer basic questions about the process. Direct newly vaccinated guest to the appropriate observation room. Assist EMT’s with monitoring for allergic reactions, if needed. Other general task as needed.
| Common points learned from the PowerPoint include Situation
Involves identifying the patient by name and the clinician be able to identify himself as well. This involves verbal communication; friendly voices should be used as it helps build trust. The clinician should speak clearly, naturally and with confidence. Provide detailed information about patient’s condition and cause of such an issue. This information is important because it gives a statement of the problem that can help clinicians apply clinical knowledge and experience to treat the patient. Documentation of first-hand information is important as it helps to build information required in understanding patient’s medical needs. The documented information should contain medical terms easy to read and that can be understood by patient. Translator is required to translate patient communication to prevent misunderstanding and ensure there is efficient flow of information.
Background
This step involves documenting background information. The information about the patient's condition is collected through diagnosis to get a patient medical history and be able to identify the patient's problem. The procedure of collecting patient medical history involves identifying patient allergies from medical history, direct observation of the patient, direct interaction with patient or guardian, and lab test will help buildup information needed in identifying the patient problem.
Direct patient and clinician interaction involves body language, facial expression and tone. Clinician and Patient body language like facial expression, saying repeat again, and nodding head will indicates whether communication is understood and complete. Patient language and clinician medical terms may turn out to a noise if the two parties do not understand each other. Effective communication requires this information to be well documented in the computer system or file, all doctors finding and conclusions documented and any sign observed. The essence of accurate documentation of the information helps in preventing misdiagnosis and negligence that might put the patients at medical risk. Effective documentation of all clinical findings, the test result is important in a healthcare setting as it prevents delay in providing care essential for the patient's condition. The information collected will help clinicians in making accurate clinical judgment and recommending the right preventive measures.
Assessment
This stage requires sharing the result and assessment with other clinicians. The lab result, observation, patient health history will be shared via technology to other clinicians. The message shared may include video or audio recording. To provide personalize centered care, the clinician should share their clinical notes with other clinicians as it helps them better understand the condition. Sharing the finding will help in analysis, making consideration about care option, and rule out whether the problem is severe or life-threatening This communication practice is necessary for preventing medical errors, misdiagnosis, and get clear clarification of the medical situation. As a result, the procedure prevents misunderstanding, the clinician can effectively explain treatment needs, risk, and benefit associated with treatment, and lastly, it minimizes complaint.
Recommendation
This stage involves providing the right recommendation for the problem. Effective communication ensures the right medical conclusion is arrived as it requires the clinician to establish a mechanism at which to communicate, exchange advice and time. The essence of time in these scenarios is to ensure there are no delays and solution is offered on time. The channel may include face expression and verbal communication directing other clinicians and explaining to the patient on how to take medication. Written instruction, and body expression directing patient on how to take medication. The written instruction should be clear, without medical jargon considering patient language and education. The recommendation should be translated to the language that is easy to read and consider patient education.
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