Health Services Administration class work Please read through and make sure you fully understand the Material. There is a separate folder with the assignment and instructions attached. Thank you
Running head: CASE STUDY: SCOTT DILEMMA 0
Case Study: Scott Dilemma
Name
Professor
Due Date: April 12, 2021
Case Study: Scott Dilemma
Describe French and Ravens Five (5) Sources of Power
Reward power is the ability to give reward, something which holds value to another individual. Reward include compliment given by supervisor or manager which other people perfectly expect as reward for doing what the person in power expect. If a manager or supervisor gives a reward to an employee to induce him or her to change behavior but fail to deliver then the future attempt of the manager to change the employee behavior using reward will have diminished. Coercive power is the ability to punish either by administering punishment or withholding something that an individual needs or wants.
Forms of coercive power include threats of being fired, demote, or denied privileges. For coercive power to work the person offering coercive power must have the ability to sanction and punish. Legitimate power is the authority that is given to an individual based on a given role or position. This form of power may be categorized into three based on culture, social structure, and delegation of power. In culture, some groups of people are given the power to prescribe behavior for others. In a social context, people can exercise legitimate power through the title given or the title they hold within the company hierarchy.
The third phase of legitimate power is the delegation of power by a legitimate agent. For example, a person may legitimate some roles to another person to do. That power can only be exercised if the person delegating the task accepts the other person to hold legitimate power over those roles. Reference power is the power that comes from a person liking and respecting another and identifying with her in some way. For example, a musician might have some influence over their fans.
Expert power is the power a person possesses due to his or her knowledge and skills that enable that person to understand the situation and use his or her skill to suggest a solution superior that generally outperforms others peoples solutions. People will listen, trust, and respect. Expert’s powers have superior knowledge or ability in very specific areas.
Power used by people in Scott's dilemma possess
Scott has legitimate power a title he holds due to his role as a licensed physical therapist. George has reward powers. For example, George in his performance he gave Scott an extremely low review. George holds the power to reward Scott with a focus of changing Scott's behavior. The performance review was given to induce Scott to work hard. Scott did work hard, but George did not see any positivity in Scott's response on performance review. George has expert power by believing that George knew better because of his position as the supervisor.
George has legitimate power to be a supervisor of George due to a title he holds within the organization hierarchy. Rebecca on the other hand has coercive power. She can punish by administering punishment or by withholding something that an individual needs or wants. Scott reported the matter to Rebecca. Rebecca sought George view about the issue were George portrayed Scott as unproductive employees with no respect for authority. As result, Rebecca used her coercive power to give a reprimand letter to Scott for insubordination. Rebecca also held legitimate powers based on the position she hold in the organization hierarchy.
Could the Organization have handled this situation differently?
Yes, the organization could have handled the situation differently by either summoning Scott or George in the office. Scott could state his concern while George is listening. George on the other hand will be given a chance to state his concerns about Scott.
Rebecca after, listening to both sides and getting evidence of insubordination from George and unfairness evidence from Scott she could use her experience to make a decision. Rebecca may direct George to give Scott instruction and guide him to improve his work.
In this case, Scott has to follow all instructions as given after which George will evaluate Scott based on this adherence to the given instruction. He will recognize the instruction adhered to and point out those instructions not adhered to. After directing George and Scott on what to do to resolve their differences Rebecca will use her coercive power to warn to George and Scott. The essence giving a warning is to coerce them to solve their differences before they could be subjected to severe consequences. Giving a warning to both of them will be fairer and would deter the incidence of insubordination and unfairness as evident in the case.
Professor Feedback: Thank you for a very good response to the assignment. These are my comments:
1. Scott also had expert power, given his prior positive performance. (Pre-George)
2. Yes, George had legitimate, expert, coercive and reward power.
3. Rebecca had expert power and rewards power in addition to being coercive.
4. Good thoughts regarding a better outcome for the "Players' and the organization.
