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R. Mittoo  A manager, a supervisor, an employee, or a self - employed professional  Someone whose job is important , interesting, or demanding  Someone who has an unusual job or someone who is a role model  Someone who is NOT a parent, a relative, or a friend  The focus of your interview is on the interviewee’s job . Select 3 - 5 topics related to his or her job or an aspect of the job.  A passion for work  Ability to explain clearly  Good communication skills  Competence: knowledge and experience (minimum six months, part time or full time)  Credibility: honesty, openness, consistency, authenticity  Is curious, knowledgeable, and prepared  Engages in friendly or respectful conversation not confrontation; shows respect by avoiding stereotyping someone as a member of a class, ethnicity, group, or gender and considers unique, individual qualities  Listens carefully to understand, identify themes, interpret words and emotions, probe meanings, seek new information, avoid judgement, and see things from their perspective  Brings out the human element  Makes the interviewee comfortable Dr. Rakesh Mittoo  Time: one hour  Venue: office or a place free from distractions  10 to 15 open - ended questions with probes  Take notes and/or record ( Do not transcribe for your Interview Write up; instead paraphrase content from the interview). DO NOT use quotes.  Dress: semi - formal or professional, limit jewelry  An interview has a goal. Define your purpose specifically and get good information: clear and accurate, truthful, authentic, insightful and compelling, sufficient, and relevant to your purpose  It’s also a dialogue to build rapport with your interviewee.  Directive: interviewer has complete control over purpose, content, and structure, etc.  Non - directive: interviewee is an expert and has control.  For your interview, follow a moderately scheduled format: ◦ List all primary or major questions and share with the interviewee before the interview. ◦ Include some secondary and probe questions. ◦ Ask questions in the order listed. ◦ May or may not use probe questions  You should speak in the beginning to state the goal of the interview and to establish a rapport with the interviewee. Here’re some opening techniques: ◦ State the problem, issue , or need. ◦ Tell how you learned about it. ◦ Ask for an advice. ◦ Identify the person who sent you or arranged the interview. ◦ Give the name of the company, organization, person, or group you represent. ◦ After your opening, continue asking your questions until you’ve finished. Dr. Rakesh Mittoo  Concluding: ◦ Signal that time is up. ◦ Declare completion of the purpose.  Supporting and Appreciating: ◦ Make personal enquiries. ◦ Express appreciation or satisfaction.  Summarizing: (Ten minutes) ◦ Confirm important assertions. ◦ Check significant facts for accuracy or to make additions. ◦ Clarify details and technical terms or information. ◦ Use clearing - house questions (e.g. “Have I covered everything?”)  Phrase questions ◦ Clearly in words that the interviewee understands ◦ Precisely to define the issue or state the context (Ask who, what, when, where, why, and how — how much and how many) ◦ Directly or more simply ◦ Related to the issue ◦ Positively rather than negatively ◦ In the range of average 21 words for each question  Ask open - ended question: Use what, how, do you, at times why.  Use specific and closed questions as needed.  Use probes: ◦ Repeat probe - if a question is unanswered ◦ Silent probe - if you’re expecting more ◦ Wording probe - if you need definition of a term ◦ Nudging probe - if you get one - word answer ◦ Overview probe - if you need any information that might have been missed  Ask behavioral questions to understand the experience: ◦ Situation ◦ Task/problem ◦ Action ◦ Result