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Task 2 – Program Benefit Management Strategy

Instructions to Learners:

  • This summative assessment can be completed in class or at any other convenient location.

  • Students are required to complete this task using digital tools and ensure to submit in an acceptable format, e.g. .docx, .pdf, .pptx, or as advised by your assessor.

  • Please use the following formatting guidelines to complete this assessment task:

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  • Assessment activities can be completed either in real workplace environment or in a simulated environment such as your classroom. In both cases, appropriate evidence of the assessment activities must be provided.

Instruction to Assessors:

  • You must assess student’s assessment according to the provided Marking Criteria.

  • You must complete and record any evidence related to assessment activities including role-plays and presentations using appropriate forms which must be attached with student assessment submission.

  • You must provide students with detailed feedback within 10 working days from submission.

Use the following article as a basis to develop a strategy for program benefit management1:

Construction is underway on Metro Tunnel, Victoria's biggest ever public transport project. It will increase the number of trains we can run across Melbourne, and means less crowding and less waiting.

Metro Tunnel will benefit all Victorians by making it easier to move around the city and enhancing access to jobs, education, health and culture.

Melbourne's prosperity and all-important liveability will be strengthened by the shift towards more frequent, punctual and reliable train services enabled by a metro-style 'turn up and go' rail network that relieves network congestion and overcrowding in peak periods. Metro Tunnel is a key part of this network change.

Key Metro Tunnel features
  • 65 new High Capacity Metro Trains - running between Sunbury and Cranbourne / Pakenham through the Metro Tunnel. These trains are 20% bigger with more room for passengers.

  • Two 9km rail tunnels under Melbourne, connecting some of our busiest rail lines.

  • Passenger safety will be enhanced with international-style platform screen doors installed in the five new underground stations.

  • High capacity signalling on the Sunbury to Cranbourne / Pakenham line using technology to run trains every few minutes.

  • Future-proofed to cater for our growing city with platforms for longer trains in the future.

Commuter benefits
  • Allow more trains to run in and out of the city on the Sunbury, Cranbourne and Pakenham lines as well as the Werribee, Craigieburn, Upfield, Sandringham and Frankston lines.

  • Greater capacity for 39,000 more passengers during each peak period from the first day of operation.

  • Easing overcrowding in the inner core of the rail network.

  • Relieving tram crowding and congestion on St Kilda Road and Swanston Street.

  • Reshaping travel demand to enable a future restructure of the tram network within the expanding CBD.

  • Creating network capacity to enable the future construction, extension and electrification of rail lines across Melbourne.

Social benefits
  • Providing three new stations (Arden, Parkville and Domain) in areas not currently serviced by heavy rail with a combined catchment of over 200,000 jobs, student enrolments and residents.

  • Improving social and economic inclusion as more people will be able to access employment, education, sporting, entertainment and cultural opportunities in Central Melbourne via public transport.

  • Stimulating significant urban renewal in inner city areas such as Arden-Macaulay.

  • By enabling more workers to locate in a highly productive and employment-dense area, the benefits will flow to businesses, employees, and the economy at large.

  • Metro Tunnel will be the catalyst for enhanced connectivity and will underpin Melbourne's rail network growth for decades to come.

  • Improved frequency and reliability of rail services will encourage travellers to leave their cars at home, reducing traffic congestion in the north, west and south-east.

  • Reducing the number of road crashes, lowering the level of greenhouse gas emissions and improving health, due to increased physical activity, as people switch from car travel to public transport.


Sustainable population and jobs growth
  • Better transport connections to education, health, employment and cultural opportunities support sustainable population and jobs growth.

  • Enabling communities in key population corridors in the west and north to be better connected with knowledge-based jobs.

  • Creating education and employment opportunities in the city's inner west for Melbourne's key population growth corridors to the north, west and south-east of Melbourne.

Economic benefits
  • Economy-wide modelling demonstrates that the Metro Tunnel is expected to create approximately 4,700 jobs nationwide at the peak of construction.

  • The construction and operation of the Metro Tunnel is expected to increase Victoria's Gross State Product by at least $7 billion.

  • Improvements in the transport network as a result of the Metro Tunnel will boost:

    • existing national employment clusters: Melbourne CBD, Monash and Dandenong South)

    • emerging employment clusters: East Werribee and Sunshine

    • existing activity centres: Sunshine, Footscray, Broadmeadows, Frankston, Dandenong, Narre Warren and Fountain Gate.

Station precinct benefits

Each of the new Metro Tunnel stations will:

  • Enhance transport access to strategic locations in Melbourne

  • Reduce crowding at City Loop stations and relieve congestion on the rail network

  • Provide interchange opportunities with other modes of transport

  • Lead to the creation of new urban landmarks and precincts

  • Be a catalyst for new residential and commercial developments.


Further information about the program should be accessed from:

http://metrotunnel.vic.gov.au/resources/fact-sheets

Using the above article and your own research, complete the following:

  1. Create a table that lists the stakeholders to the program and the program benefits applicable to each stakeholder.

  2. Create a list of trade-offs that may apply to the program.

  3. Describe a range of measures that can be used to determine whether benefit expectations are being met throughout the project.

  4. Summaries the key roles of stakeholders involved with the program with regard to their responsibility for benefit realization.

  5. Describe the benefits delivery approach applied to the program.

  6. Discuss the decision-making processes that will be applied to the management of the benefits realization.

  7. Explain how the program will deal with variances.

1 Source: Metro Tunnel, as at http://metrotunnel.vic.gov.au/about-the-project/project-benefits, as on 6th January, 2017.