BUS6057 Business Process and Systems Assignment
Assignment Brief
Part 1
Using the specific operations performance objectives it can be argued that LIDL UK is
focussed on satisfying its customers’ requirements for fast and dependable services at a
reasonable market price, through strategic partnerships that assist its customers to improve
the services they offer (value for customers). Specifically you should:
• Outline the essential components for ‘effective business operations management’
(creating value for the customer) for LIDL’s operation within the UK.
• Use a soft systems methodology to evaluate the issues LIDL UK might face if they
decide to introduce hybrid facilities to allow their customers to continue shopping in
store, as well as ‘order goods online and have these delivered to the door’ to compete
in the market place. Support your discussion with appropriate business
operations and business process models (i.e. the five operation objectives and
the Four Vs (volume, variety, variation and visibility), customer value, the service
gap model etc.).
TIPS:
1. You should start with what LIDL UK are doing well compare to the sector (why customers shop at LIDL UK).
2. Research the problems they may face changing their business model (going hybrid - the change) using Soft
Systems Methodology (critical analysis of need/problem to be solved).
3. Support your discussions with appropriate operations models (quality/depth).
• You should compare and contrast different models used by the sector in which LIDL
UK operates and recommend appropriate solutions to continue being competitive in
the market, make easier for customers to select and buy their products (issues to
consider centralised/decentralised inventory and delivery chain, customer value chain,
cost implications, sustainability etc.).
• Comparison of different solutions with costing and choose one solution to take forward
with reasoning. Business process issues to consider: What are the main elements of
the service concept, and are these pf equal importance to all customers? What tradeoffs
have had to be made in the design to deliver a quality service package to all of
LIDL’s customers.
• With reference to the parcel conundrum (http://www.bbc.co.uk/news/magazine-
18709348) recommend how LIDL UK should respond to this conundrum (keeping in
mind the possible technological and environmental (CO2) impact).
4. Your academic enquiry should lead to synthesis of important issues around the problem and solution.
5. Critical analysis and evaluation of customer’s digital experience, how the new model will enhance the customer’s
experience.
6. Innovative ways to serve their customers better.
7. Consider the services which are unique and benefits to LIDL UK.
8. Consider customer value for shopping online and in store (which market sector are they chasing by changing the
business model.
9. Comparison of different solution with costing and choose one solution to take forward with reasoning.
10. Following models not to be included in here Porter or Swot you may use these for your own research.
11. Writing should be essay style (Synthesise) no bullet points, no graphs, no tables or pictures
12. Appendix not allowed.
Part 2
For the new system you should include Root Definition, CATWOE and produce a detailed
“Rich Picture” (hand drawn) to fully illustrate your answer. Your rich picture must indicate the
problems well as the solution. (Not included in the word count).
By means of a Business Process Plan (BPP) illustrate the changes including “AS IS” and “TO
BE”. Brief explanations of both plans are required and support your discussions with relevant
literature. You must follow the Business Process Management (BPM) standards covered in
the class. Part three is the implementation of the new process (“TO BE”); failure not to include
the BPP may result in marks not awarded for part three. (BPP not included in the word count).
Tips: Structure for part two:
13. Rich picture (fully illustrating part one, the problem and the solution).
14. Root Definition (based on your chosen solution).
15. Table for CATWOE (this is to test the Root Definition).
16. “AS IS” process plan (include brief summer of the process plan).
17. “TO BE” process plan (include brief summery to explain the process plan)
18. Include these in the body of the assignment (follow the assignment structure)
Part 3
Discuss how the LIDL’s managers would turn performance objectives into operations priorities
and the resources that would be necessary for effective implementation of the new process
(“TO BE” business process plan). (About six hundred words).
Tips:
19. This part should concentrate on the new solution only as discussed in part one and two.
20. Analyse the resources required and costs for implementing the new process (“TO BE” Business Process Plan).
21. Support your discussions with Performance Model, management of change etc. (not Maslow).
Using a Balanced Scorecard, discuss how the business performance can be measured post
implementation (refer to the last three years of company annual reports and any other relevant
data for improvement and target trends for LIDL UK). (Balanced scorecard charts are not included in word
count but discussion on each prospective is included, about hundred words for each prospective).
22. Balanced Scorecard is to measure the post implementation performance for the new process only.
23. Create Table for each prospective.
24. Under each table use aprox. 100 words to support your data, reference for the sources etc.
Your work should be referenced including in text referencing with appropriate literature and
form a logical and concise discussion.
