BUS6057 Business Process and Systems Assignment

ASSIGNMENT GUIDELINES

LIDL UK RETAILER

• 1. Use Arial 12 point font.

• 2. 1.5 line spacing or follow any set regulated spacing.

• 3. Ensure that there is good usage of grammar and correct spelling throughout.

• 4. Neatly present the final work.

• 5. There should be introduction and conclusion.

• 6. Do not use tables, pictures or graphs in part one.

• 7. Do not use pictures or graphs in part three, use tables only for the Balanced Scorecard.

• 8. Appendix not allowed.

• Word Limit: 3,000 words ± 10%.

• Title page

• Content Page

1. Introduction

2. Business Operations Management

3. Business Process Mapping

4. Operation Priorities and Performance Measurement

5. Conclusion

6. Reference

• Give a brief introduction about the LIDL UK Retailer

• Briefly discuss on the vision and Mission

• You may find the information for LIDL UK online, Company reports, cases studies, and newspaper articles. The literature sources should be books, journals, refereed papers and appropriate online sources

1200-1500 WORDS

• Discuss about the components in the Business Operations Management. Below are some examples:

• Location of facilities

• Cost reduction and cost control

• Quality assurance

• What the performance Objectives in relation to LIDL UK retail chain

• Cost

• Time

• Quality

• Flexibility

• Speed

1200-1500 WORDS

• Discuss the Other models used by the sector in which LIDL UK Retailer operates and recommend appropriate solutions to continue being competitive in the market, make easier for customers to select and buy their products (issues to consider centralized/decentralized inventory and delivery chain, customer value chain, cost implications, sustainability etc.).

• Soft system methodology (SSM)

• Problem statement of LIDL UK – Use one of the External Environment Analysis – PESTEL and Use SWOT as the internal environment analysis.

• Recommended solutions.

AROUND 500 WORDS

• Draw the “Rich picture” –Words in the picture will not count for the assignment

• Use a separate paper to draw the rich picture and show the issue list clearly. Follow the guidelines given at the class

• Root definition

• CATWOE

• “AS IS” process –Words in the process map will not count for the assignment

• “TO BE” process –Words in the process map will not count for the assignment

900-1000 WORDS

• Operations priorities – Discuss on how the managers would turn performance objectives into operations priorities and the resources that would be necessary for effective implementation of the new process (“TO BE” business process plan) [ This part should focus ONLY new process and look at the resource requirement as well as cost component, skill set development, requirement of new skills, etc..] 500 words

• Balance Scorecard (BSC) – content in the table will not be considered for word count

• Use the table to set the performance measurement for post implementation of the business process

• Balance Scorecard (BSC) –

• Write the brief justification as you identified in the above table under the below elements of BSC,

(100 words each)

• Financial Perspective

• Customer Perspective

• Internal business process Perspective

• Learning and development Perspective

• This needs to focus only post implementation of the new process.

• You can discuss what kind of skill set is required for continuing the new process successfully.

Customer satisfaction, change in internal business processes.

• You can use COVID 19 learnings and challenges.

100 WORDS

• Briefly summarize the assignment with key challenges and benefits