In MS Word (or some other compatible word processor), answer the following Study Questions and reference and cite all your sources in accordance with the APA style. 2 page minimum excluding title and
Running Head: Unit 2 Study Questions
Unit 2 Study Questions
2019091007
BUSI 4013 Business Organization Analysis
Yorkville University
New Westminster Campus
January 16, 2022
Question 1) What is an internal consultant? Hoe does an internal consultant differ from and external one?
Answer) An internal consultant is a specialist engaged to address an issue within a company and execute measures in attempt to enhance the organisation 's efficiency. An internal consultant draws specialised leadership consulting knowledge and skills to enhance the corporation 's productivity. He or she tends to work inside the organisational framework to rectify company problems and execute alternatives in organisational success, long term planning, or process enhancement, and acts as a change advisor, trainer, instructor, or implementer inside of the firm (Barnes & Scott, 2012). Internal consultants have a greater grasp of the company they assist since they are more familiar with its environment and traditions. The majority of internal consulting staff are concentrated on the organization's inner issues, such as increasing productivity. The internal consultants give value to the business by providing up to date and innovative thinking, managing risks associated with the projects, keeping a time scale to develop a project, identifying solutions to the problems and suggest a specific course of action and are always focused on customizing (Nayyar, January 12, 2022, Zoom). For instance, IT consultants are more focused on customizing a particular application or software.
Difference between internal and external consultant –
| Basis | Internal consultant | External consultant |
| Perspective | Internal consultants have deep organisational perspective. | External consultants provide new ideas therefore, they had broad perspective. |
| Cost | Internal consultants are paid according to business payroll therefore they are less costly. | External consultants are on contract basis and additional cost is also there in hiring process. |
| Familiarity | Internal consultants are familiar with the clients as they are working with the company from much time. | External consultants are less familiar with the clients and they less knowledge of work. |
Question 2) Kenton, Moody, & Taylor present a “new model” for internal consultancy. How does their new model differ from a traditional approach?
Answer) In this new model, the challenges of traditional model were corrected.
Building competence - Among the main critical skills of a successful consultant is self-awareness. Co-consultancy tasks, which provide assessment on individual 's own approach and activities, and also the effect, are widely used to accomplish this. Internal consultants can help people ‘shadow advise' on topics by building inner assistance connections.
Act as though you are hired- Expertise will assist one gain reputation. Privacy must be upheld. Utilize a consulting procedure like the consulting process to ensure that limitations are kept, and the consumer is satisfied with the procedure. Prevent generating preconceptions regarding the customers or the situation since you knew them properly.
Understand your limitations in regards of skills and capacities, and in respect about what is realistic in relation to the customer's desire. And do not be afraid to seek for advice from external specialists, and ensure you have one proper agreement in hand to guarantee you receive the maximum from it.
In the new model, they promote learning involvement – and use a demand-driven strategy rather than a supply-driven one. Having a clear consulting cycle as a plan of action - and thinking more transparently about how to deal with the customers, such as ensuring the contracting appropriately - was quite beneficial (Kenton, Moody, 2003). In this new model, they work based on external and marketing perspective. Also, in the new model, they discuss with each other and ask questions inside the organization. Furthermore, in the new model, they devoted an amount of time for gathering information asking the individuals about their experience (Kenton, Moody, 2003).
References
Barnes, B., & Scott, B. (2012). The influential internal consultant. Retrieved 16 January 2022, from https://www.emerald.com/insight/content/doi/10.1108/00197851211267992/full/html
Keton, B. and Moody, D., 2003. The Role of the Internal Consultant. [ebook] Roffey Park Institute, pp.1-41. Available at: <http://file:///C:/Users/User/Downloads/The-Role-of-the-Internal-Consultant-booklet%20(1).pdf
