Carefully read the case and consider its context in relation to BPR readings and concepts learned in this unit. The case includes situational information, which should be used to perform the required

CVS Pharmacy

[Student Name, Student ID #]

Faculty of Business, Yorkville University

Business Process Improvement

Professor Joe Verna

[Date]

CVS Pharmacy Case Study List 10 problems at CVS that justify a process transformation. Explain by using concepts learned in business process improvement or re-engineering. Remember to use your own words when explaining and cite sources, if any.

Problem 1 and concept,
Problem 2 and concept, etc.

List five changes to the process that you would recommend to the managerial level to do.

Change 1 and why,
Change 2, and why, etc.

List five process changes that you would recommend for BPI at CVS; why did you choose these? Remember to use your own words when explaining and cite sources, if any.

Change 1 and why,
Change 2 and why, etc.

List five of the ten roles of technology for BPI at CVS

Technology 1
Technology 2, etc.

List at least three groups who are likely to have problems with your proposed solution. How will you deal with their objections? Remember to use your own words when explaining and cite sources, if any.

Stakeholder 1
Stakeholder 2, etc.

Explain how you would test your recommended changes to the process to make sure an improvement has been achieved. Write in first person, in your own words with your solution.

References

Last Name, F. M. (Year). Article Title. Journal Title, Pages From - To.

Last Name, F. M. (Year). Book Title. City Name: Publisher Name.