Instructions Based on the case study transcripts provided, look for instances in which the characters employed communication to manage the situation, collect relevant information, and build common gro

WCM 620 Milestone Three Guidelines and Rubric V. Building Common Ground Based on the transcripts in the final case study , you will primarily analyze the transcripts provided to find instances when your co worker employed communication skills to manage the situation, collect relevant information, and build common ground. Then, you will identify practices through which your team can rebuild trust in the affected department. A. Refe rring to the transcripts provided, assess the utility of the open -ended questions that were used for eliciting useful information. Support your assessment with specific examples. B. Identify the points during the transcrib ed conversations in which the interv iewer verbally summarized key ideas , describing the importance of each occurrence to the communications in the interviews. C. Determine how the impact of th e former employee ’s actions was at odds with his intent . Support your determination with specific exam ples bas ed on the transcripts provided. D. Identify practices by which the affected department can rebuild trust. Support your identification with accepted conflict resolution practices. Guidelines for Submission: Your paper should be 2 to 3 pages in length with double spacing, 12 -point Times New Roman font , and APA format ting. Critical Elements Proficient (100% ) Needs Improvement (70% ) Not Evident (0% ) Value Building Common Ground: Open - Ended Questions Assesses the utility of the open -ended questions that were used for eliciting useful information and supports assessment with specific examples Assesses the utility of the open -ended questions that were used for eliciting useful information and supports assessment with examples, but assessment is cursory or contains inaccuracies, or examples are not specific or relevant to argument Does not assess the utility of the open -ended questions that were used for eliciting useful information 23 Building Common Ground: Summarized Key Ideas Ide ntifies points during transcrib ed conversations in which interviewer verbally summarized key ideas, describing the importance of each occurrence to communications in the interviews Ide ntifies points during transcrib ed conversation in which interviewer verbally summarized key ideas, describing the importance of each occurrence to communications in intervi ews, but descri ption is cursory or response contains inaccuracies Does not identify the points during transc rib ed conversation in which interviewer verbally summarized key ideas 23 Building Common Ground: Impact and Intent Determines how the impact of th e former employee ’s actions was at odds with the intent, supporting determination with specific examples Determines how the impact of th e former employee ’s actions was at odds with the intent, supporting determination with examples, but determination lacks clarity or contains inaccuracies, or examples are not specific or relevant to argument Does not determine how the impact of th e former employee ’s actions was at odds with the intent 23 Building Common Ground: Practices Identifies practices by which the affected department can rebuild trust and supports identification with accepted conflict resolution practices Identifies practices by which the affected department can rebuild trust and supports identification with accepted conflict resolution pra ctices, but suppor t is cursory or conflict resolution practices are not relevant Does not identify practices by which the affect ed department can rebuild trust 23 Articulation of Response Submission has no major errors related to citations, grammar, spelling, syntax, or organization Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas 8 Total 100%