Need help with these 3 task questions as follows: Templates have been attached.

STUDENT NAME

DAN ID

UNIT CODE

UNIT NAME

GROUP NAME

TASK 1

Key Questions
Who are the people who need to know about your change?

What are the likely concerns for each group?

How are you going to ensure they understand it?

What are the key points you need each group of people to know/understand?

How will you respond to them, to ensure you build a critical mass who support your
change?

Stakeholder Analysis

Step 1: Identify your Stakeholders

Step 2: Categorise your Stakeholders

Key Messages

Channel

DEFINITION OF A ‘STAKEHOLDER’

Program/Project Name:
Stakeholder Name/Group:	Key interests or stake in the change and degree of impact (H, M or L?)	Level of influence over the change (H, M or L?)	Present attitude to the change (in favour or opposed?)		Stakeholder management strategies		Key points for Stakeholder Engagement and Management Plan
e.g. Program/Project Board	Interest High Impact Medium	High		Favour		Consult and keep informed		Two-way engagement essential
Impacted Business Users	Interest High Impact High			Opposed		Consult, involve and support		Two-way engagement and close support essential
Suppliers	Interest Low Impact Low			Neutral		Keep informed		One-way communication
External customers	Interest Low Impact Low			Neutral		Keep informed		One-way communication
IT Department	Interest High Impact High			Favour		Consult and keep informed		Two-way engagement essential

Stakeholder Group	Stakeholder Characteristics (e.g. attitude to change; information needs; time & availability)	Anticipated Needs / Concerns	Key Messages	Primary Method of Engagement
High impact	Program Board – sponsoring change Impacted Business Users – resistant to change IT Department	Regular progress updates and early sight of issues Concerned about new way of working Regular progress updates and early sight of issues	Progress against plan and resolution of issues Listening to and responding to concerns – details of help and support available to them Progress against plan and technical updates	Program Board meetings, reports and briefings Face to face briefings plus involvement in designing the change Face to face briefings plus involvement in designing and supporting the change
Medium impact
Low impact	External Customers Suppliers	To be kept informed To be kept informed	Progress updates Progress updates	News bulletins – one-way communication News bulletins – one-way communication