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Achievements/Tasks Researched current trends to identify prospective customers and determine specific needs. Worked with clients to address and respond to client and partnership management issues. Monitored issues carefully and reached out to customers to provide immediate resol ution and maintain satisfaction. SKILLS EDUCATION [email protected] 604 -865 -0851 Delta, BC, Canada Responsible for generating and achieving monthly/quarterly forecasts and accurately predicting revenue every month Relationship Manager HDFC Bank 07/2016 - 12/2018 , Kerala,India Leading Private Bank Achievements/Tasks Built and maintained relationships with new and existing clients while providing a high level of expertise. Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills. Achieved goals for the sale of bank products and services and exceeded performance metrics for customer service. Assisted customers with needs such as op ening accounts, depositing or transferring funds, updating account details , and signing up for new services. Logistics Manager Logimart.com 01/2015 - 06/2016 , Kerala,India Online logistics support Achievements/Tasks Responsible for managing all matters related to timely supplier and other payment s, entrepreneur 's bill demand . Interacted with the Foreign Customers & Suppliers regarding Shipments, Inward/Outward Remittance , etc Bache lor 's degree in Instrumentation E ngineering Cochin University Of Science and Technology , India INTERESTS LANGUAGES English Hindi Full Professional Proficiency Full Proficienc y Malayalam Native or Bilingual Proficienc y Transaction Proc essing Associate Accenture & Capita India Pvt Ltd 12/2011 - 12/2014 , Karnataka,India Process outsourcing Achievements/Tasks Functionally and Administratively reporting to Team Leader, General Manager ( Operations ) for efficient and effective operations and management of team members Develop and periodically review Policies, Programs , and Standard Operating Procedures concerning Customer Relatio ns and services . Sound Judgment Employee Training Oversight Relationship Building Critical Thinking Compliance Assessment Goal Setting Sales Planning Prioritizing and Planning Proactive and Focused Cooking Movies Volunt eerig Travel